1. There is no emergency preparation. The lights go out from 31/12/2022 at 3 am until 18.00 pm, at 20.00 it goes out again until 21.00. The frozen food that we brought was stored in the refrigerator, until it was partially damaged. The villa did not prepare an emergency tool in the form of a generator. Asked for a candle at first, they were told to buy it themselves, after the debate, they were given the candle. 2. The room below is to the right of the bathroom when it rains it leaks onto the mattress. 3. The next day, 1/1/2023, after we celebrate the new year, we sleep at 3 am, at 8.30 am asked via WA what time do you want to check out? After I asked for an information dispensation at 13.00, we were forced to check out at 11 noon because there were guests who wanted to check in that afternoon. Finally, I debated for a long time and was given to follow the hotel check-out rules at 12. Need more training for the villa maids. That was the unsatisfactory service we experienced while celebrating holidays with our extended family at the turn of the 2022-2023 New Year.