Overall Ratings & Reviews Home2 Suites by Hilton Pompano Beach Pier

Overall a good stay, however the housekeeping staff is very noisy on the blocks. My check in agent was great, as well as one young lady who assisted me on 7/11 at around 3pm with getting a corkscrew which is apparently scarce. A gentleman at the FD attempted to school me on why they are in short supply....innapropriate. Location is great and hotel is clean.

I give it 2 stars so as not to be too harsh this is not my first time in a Hilton hotel (I was in another one) this one for what I paid left me very disappointed, to begin with, there is no internet, my phone and all the others in the group did not work, the parking against which we had to pay $24 dollars a day is in front of the hotel you have to leave the hotel and cross the street meaning if it rains like it happened to us we got soaked, valet parking is not enough, only for a few cars, you have to wait outside for a parking lot to free up and we even had to wait in a small line to leave the car to check in, the breakfast is not to mention (IT IS USELESS) it has almost nothing and no variety and to top it off it is COLD all the time, the COLD pool, in the reservation says it has heather and it is not true, the chairs and umbrellas have to be paid for and are very expensive (NO BEACH TOWELS) well anyway at least in Pompano Beach I am not going to rent anymore in a Hilton

great location

The maid service wasn’t great. But very friendly

Excellen stay, ammenities, staff, cleanliness, dining options.

it is good but staff is late in finishing few things , some days you can't find towels on the pool and you have to keep asking for it many times

Absolutely no on-site parking!!!!!! Guests are forced to park two blocks away in a City of Pompano parking garage for $25 daily at their own risk. Neither Hilton nor the city take responsibility for anything. Hotel staff cares about absolutely nothing but they are polite. Based upon my experience, Hilton is garbage.

Front desk staff were friendly upon arriving. At the end of the day, they became a little on edge with a slight attitude when we needed some things. We understood they were tired but that was one thing that was upsetting. It put us in a bad mood ourselves. The breakfast area- there’s a couple people who were not friendly that worked down there and had a really bad attitude. No smiles, and looked like he or she hated the world. Half the time the food was all gone. So we had to wait till more was put out. Which by then, people would cut you off in line, grab things right in front of you and were just so disrespectful. The hallway floors have trash and debris. (I don’t think the housekeepers vacuum works well at all.) Where the ice makers are- they did not sweep or vacuume floors.The floors have nasty random filth on the ground, the rooms were fairly nice and stayed cold. The beds were hard on our backs including my 16 year old back. The shower had mold in so many places. Overall, the people down there are all so miserable and rude that it made us so upset that we had a miserable moody time. Not sure why so many folks in Ft. Lauderdale act as if they hate the world. And are all so disrespectful. We stayed for about a week. Roof top bar was good, the guy who works there seemed rude as if he didn’t want to serve us for whatever reason. Ladies were very nice who worked there. Be prepared to spend some money. $$ for one drink was mind blowing. We don’t even pay that in Panama City

Staff was great

The Staff is HORRIBLE, the hotel has a great location but without good service that means nothing. Replace the entire staff or send them to a costumer service course.

We loved the hotel and location. Our only complaints were that 1) the dishwasher in room did not work, and 2) the toilet would not flush. We asked the front desk multiple times to have the toilet fixed and it wasn’t done. We had to use the lobby restrooms the five days we were there. But otherwise, we really enjoyed our stay. Wonderful location, fun amenities.

Access to the beach and resturants.

Long weekend trip before our cruise. Great location, walkable to just about anything. Very comfortable rooms, plenty of space

Great location, walking distance to the strip and the beach.

Great stay! Room was clean and big.Breakfast was great, beach is less then 2 min walk. Rooftop is awesome! also has great food. Love the activities I haven't played pacman in yrs lol. Would definitely recommend.

The property was really clean, the staff was friendly and it was plenty of things to do within minutes away. I would definitely go back.

We loved the location but the parking is not a great situation being in the parking garage across the street. Rain makes that challenging. The full size fridge never got cold enough to keep the babies milk from spoiling.

Great location right near the pier with restaurants, bars, & coffee within walking distance. The room was very clean & the rooftop bar/patio was very nice.

Good hotel across the street from the pier/beach in Ponpano Beach. clean and nice staff

Location was great, room was big and nice but the bathtub needed repairs and the service was subpar for hilton. The lady that works in the breakfast area was the only employee that was smiling and looked like was happy to assist everyone else looked like they were annoyed to be there.