Overall Ratings & Reviews Hewitt Resort Naha

Have to pay for the use of the pool, I would suggest the hotel use a timetable instead of a paying system. The hotel arranged for a 3rd bed in advance without additional charge so this is really good.

nice hotel, great breakfast, comfortable, friendly staff

Good

Good

We enjoyed at stay in mid-September at the Hewitt Resort. It's a popular destination for tours/school trips, but this was not a problem. The breakfast buffet has a diverse selection of high quality foods and was a real delight. The service from the desk staff and restaurant was impeccable.

Nice accommodation for the price

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Convenience

Staff were excellent, the room as well, and do the breakfast. I wish the hotel had an email address in English and some sort of cafeteria. It would have been nicer if they did not charge for the use of the swimming pool.

I liked our convenient and cozy room with some little details in it, including shower products, bath robes, slippers, and pajamas. My girlfriend definitely appreciated the scrunchies and hair clips

Very helpful staff!

Great location if you want to explore around International street. New and clean. The lobby got a little crowded with school trip kids.

Food is good and hotel staff is nice and kind. But the weather is not good, then the swimming pool is closed.

Great hotel and location only thing I didn’t like was the extra charge for the swimming pool.

Had a lovely stay here. The staff were all very friendly. The breakfast had a very good selection of food. The beds were comfy and rooms were clean. The hotel is located 3 mins away from Asato monorail station and 10 mins My only complaint was not knowing that you had to pay to use the pool. I had specifically booked this place for the pool and so it was disappointing to find out that you had to pay 1100 yen each time.

Food was good

I like the breakfast and the location

We have a family member with a food allergy and we contacted the hotel two weeks before we arrived to make sure that our first day in Naha would be off to a good start. We talked with two different staff members that assured us all was well and that the buffet was clearly marked with allergen information tags and that they would help us. We thought they were so helpful and friendly and nice. But nice does not equal truthful and informed. The very first item I looked at was not even the item named on the tag, the next three tags did not have anything marked even though we knew full well what the ingredients were. I’m referring to a hamburger patty, pulled pork and sliced meat. ( which all contained the allergen we needed to avoid) The kitchen staff had taken no precautions whatsoever. They put tags on the food items and left it at that. Each tag lists 7 major allergens so that would mean every dish contained all 7??? not possible. Usually the tag is placed on the item with an X or 0 marking on the allergen ingredient used. Then the head waiter went through and looked again but still recommended an item that was not edible because we asked the chef later and the chef confirmed the ingredients. There was just way too much food in the buffet and it was all wasteful. They had no idea what they were serving just focusing on quantity and not quality. And they most certainly did not help us find safe food to eat. It was so disappointing since we had contacted the hotel in advance.

整體體驗是乾淨、舒適，餐點口味算不上好吃但足量。但十二樓餐廳服務人員由於英文程度不足導致溝通上產生誤會，甚至她用手拉我，在專業訓練上非常缺乏。我非常訝異她試圖用手拉我。

整體不錯，地點也很好 但停車要額外收費，比較可惜 用餐環境排煙需要加強