Overall Ratings & Reviews Casa Itzae B&B Polanquito Dog Friendly

I love this place

I love this place

It was very good. Very clean. I had breakfast one morning and it was very good and copious. The bathroom is tiny but functional. Enriqueta was always available and helpful.

Itzaee is in the middle of the most delightful neighborhood, walkable, safe, and a gastronomical neighborhood that astounds. It is quiet, my room had a window that let in just the right amount of light. The lady in charge while I was there was exceptionally hospitable, and helpful in pointing in the right direction, they even arrange for a taxi on their own cell phones. However, the hot water did not work, it was either too hot, or cold and I took cold showers. Regretfully that is important to me. The electrical plugs were unreliable

Its important to specify that there are 3 rooms that share an extremely small bathroom. Rooms that face the street are very loud and noisy. Separation between rooms are not sufficiently isolated you here everything and I mean everything from the room next to you. The only best thing about this place is the location

Casa ITZAE is really beautiful. The Lady that works there is really nice and helpful. The location is great.

Liked the design. Did not liked the narrow sopace in room and bathroom.

Me encanto el lugar y todo lo demás lo único que no me gusto el extremo ruido de sus pisos eso reduce la privacidad

I want to start saying that im going to make a formal lawsuit against this property or hotels.com, because im not getting response from no one. I was bitten by the owners french bulldog , and this is just one of the other 4 dogs she has in the facility. She left all her dogs out without a leash while i was getting in my room and she even said that one in Specific is very aggressive because it has a tumor in the head. I had to scream like crazy to her, so she could come get her dog while it was biting in all foot i even had to kick the dog away and confronted it, i was so afraid for my moms and my integrity. Because the other 3 dogs were getting aggresive too for watching the bulldogs conduct, it was a very dangerous situation and the owner saw everything. In the other hand, Im really upset to hotels.com, because I've being trying to contact them to tell them this situation, not just this situation, but the conditions this person is renting this facility, im a 240lb guy, and i was unable to shower, use the toilet or wash my teeth, this bathroom was literally a 1.5ft x 1.5ft . Unsane....!!!! I was so embarrassed with my mom, because she preferred to use someone elses bathroom intead the one i rented for her. The elevator was so nasty, dirty and in some times wasnt working, forcing us to walk all the way up to the 5th floor, my mom is a 66 year old Hotels.com used to have an impeccable customer service, but im not sure about that anymore... please, please.. dont stay here

Definitely a unique experience. It worked for us because we are flexible, and Pilar made up anything with her charm and helpfulness. But it is a 120 year old building, and bathrooms are tiny.

Todo muy bien en Itzae es la 2da vez que llego ahí .Muy bien ubicado .Agusto y bonito el area para caminar muchos restaurantes,bistros en el area.

Es una magnífica opción, la ubicación es inmejorable, el personal es muy amable y todo está bastante limpio. Sugiero cambiar el piso de madera para reducir ruidos.

Excelente hospedaje, el personal súper amable, el único problema fue que batallamos con el agua caliente Todo lo demás estuvo súper bien. Súper recomendable

La atención es excelente.

Definitivamente es un lugar con una excelente ubicación. Me parece que las habitaciones y son pequeñas, puertas extremadamente estrechas, más aún el baño. El lugar en general es agradable y da la sensación de estar en una casa. Creo que podrían ser menos habitaciones pero más confortables.

La habitacion era muy chiquita, reservamos una habiatacion y nos dieron otra, el ba;o es muy chico e incomodo, muy viejo el lugar.

El estacionamiento es muy caro

muy agradable

La señora que hace el aseo mis respetos súper amable, pero el lugar como tal está excesivamente viejo, la decoración mega oldie tambien, los baños pequeños y muy viejos, en general todo está muy viejo y por el precio creo que si me sentí estafado

Excelente ubicación, muy tranquilo y lo mejor es que permiten el acceso a mascotas