The hotel is undergoing refurbishment but the rooms that are finished, and the public areas are great. The new Fat Badger bar has fantastic decor and atmosphere. The staff were very helpful, exemplified by the manager vacating her parking space when I was struggling to find a space.

The hotel is a bit dated, but that adds to its charm. It had an excellent restaurant and a very well stocked bar. Lovers of real ale will delight in the 8 handpumps! The location cannot be faulted - step outside and you see the famous Abbey on the headland. Magical. The room was well appointed and cannot be faulted. Overall a great place to stay.

First would like to say. We checked into a beautifully finished room. The room itself was excellent but the view was not so good. I asked at the reception desk and had a very nice understanding interaction with the lady in charge. We were offered alternative rooms with amazing views, it was explained that these rooms were not yet refurbished but were available and if we found them preferable we could choose . We chose a room with a great view, very happy with the room even before its refurbished yes it wasnt perfect but this was explained the view was worth it and would love the same room after the refurbishment is finished as the fit and finish of the original room was very good quality. All staff were exellent and always willing to help. Great place . Highly recommend.

DISSAPOINTIG LOST ITS CHARACTER WITH RENEVATION PAID FOR SEA VIEW GOT A SCAFFOLDING VIEW.. STAYED MANY TIMES VERY DISSAPOINTIG THIS TIME

Enjoyed our stay

Excellent location attentive staff, dog friendly good buffet breakfast and excellent value.

Great property position on the west cliff and a good hotel. Wouldn't do breakfast again, but the bar and lunch / main menu is good.

The breakfast was lovely, staff very helpful, hard working and courteous. However my only complaint the breakfast plates were very small, i do understand some people will take more food then they need, but I found it difficut to eat my breakfast on such small plates.

The room was clean & the staff very helpful we had a great stay. Good breakfast selection we ate dinner at the badger restaurant & bar

Spacious room. Great breakfast, bar & restaurant

Good location with parking

Poor ground floor room although over looking the sea could be looked into by all passing pedestrians We were moved to higher floor room had nice aspect but was very dated exterior of hotel very shabby

Scaffolding across wondows ruined the view. Breakfast wasnt the best.

Decent clean and comfy room in the refurbished part of the hotel. Really dog friendly with dogs welcome in all areas in the hotel.

The bar is excellent The evening meal was ok but pricey The staff are very attentive The room was very clean but the floor is at an incredible angle (room 136) meaning the bed was tipped to one corner so I woke up with a headache and backache so chose to go for a walk rather than have breakfast. I would definitely stay again but would have to insist on a bed where my head was higher than my feet .... I only ever sleep with 1 pillow so more pillows is not an option. ⭐⭐⭐ Out of 5 based on my mood this morning didn't complain .. learn and carry on 👍

All good

Lovely hotel, great location, our room with the family bedroom included was amazing. Gorgeous comfy four poster bed and lots of choice at breakfast!

Excellent food, fresh and great quality.

We were let check in at 2.45 as our room was ready (housekeeping was still happening in some rooms on our floor however!) It was a bit of a maze to find the room initially. Room was clean We got the sea view as per our room type/booking Shower pressure was excellent but water got hot quick. Yorkshire tea in the hospitality tray a big ✅️ from us Plenty of towels Only 1 accessible plug without unplugging other things. 2 extra pillows (but only 1 each on the bed to start with!) Walls are thin- we could hear upstairs talking/walking around/using the bathroom. Floors are a bit wonky (but it is an OLD building!)

The room was clean but tiny and the floor sloped. The bed was ok and bathroom was pretty good. The room is listed as having toiletries - there is one wash for both hair and body that is all. It’s an old building and there was a draft from the window and it was very noisy (wedding reception just below our room with music til midnight) ear plugs would have been good. The bar and restaurant were lovely and breakfast delicious. It’s a good location. You need to book parking spots and there are only a few, the overflow was also full so we ended up in the pay and display across the road (this was fine and £13 for 24 hours).