This hotel is so in need of a reliable hotel advisor ,the cleanliness is so average you cant say any better, the layout of the room is so wrong, bed set against the wrong wall which makes t.v very difficult to watch,wardrobe has two small sliding doors ,makes entry impossible ,flooring is so loose i felt sorry for guests in room below so pleased we were top floor, were the bed is situated there's no plug sockets for phone chargers or anything else you may need to use. The bathroom is so basic for to be called recently refurbished, there's no rails near the sink to have your hand towels available and the only available shelf cant be used because it is used for the rolled up towels,bathroom door has to be kept closed at all times because of the dampness smell when anyone uses the bathroom, there are so many walls in the room that would appreciate a lovely print or picture but the only used is above the bedhead, very strange choice ,the only positive thing about this room is the wonderful view of the Abbey at sunset and sunrise. On the ground floor i cant fault the layout or the services obviously since the fat badger group became involved, hopefully this in time will progress to the upper floors and rooms.

Great location and great staff. Packing charges is a little confusing at the hotel.

The rm we had was very large and looked out over the rear car park. The room looked like it had had a recent lick of paint to brighten it up. It had everything we needed for our stay. The bar area was lovely and very busy proving it”s a popular place to drink. We will definitely be visiting again.

room was great, kept very clean , room 410 has the best view and is very quiet but along way from reception, the electrics tripped and the staff says this happens at least once a week? Breakfast good but no cold meats/cheese etc.....wifi was good. The hotel is very clean and the staff are really good. Only thing is the smell of paint as they are renovating the hotel. We found the hotel to be very dark but this is a personal choice and some might like the decor. It is a dog friendly hotel but once again I would not want to stay in a room which dogs had stayed in as not having a pet myself this is something that deters me from going back.

Internet was fine, shops about 15 minutes walk. Very hilly, lots of steps to the shops. Lots of places dog friendly, loads of dogs around. Hotel was good dog friendly too. Food of good quality, breakfast very good hot and cold. Our room was quite a way from the entrance. Hotel not disabled suitable.Ask for a bed biggè than 4'6". Overall would stay here again.

Every thing was good thanks

Clean spacious room, very quiet. Helpful attentive y, free WiFi. Delicious breakfast

Everything lovely place

room was spotless and very friendly staff

The room was spotless clean and comfortable the staff friendly asked if we were okay and if we needed anything made us welcome we will definitely stay again

Excellent location, remember to book your parking space. Room decor was very tired. Soundproofing almost non existent, and with a function happening somewhere close, and late returning noisy guests, sleep was elusive. Heaters wouldn’t turn off and room was far too hot for us. Fortunately windows opened. Lots of hot water. Bed was a bit soft for us. Didn’t have breakfast but close to town where cafes are plentiful. Staff pleasant enough. Lifts very small.

Lovely room, great staff, amenities excellent. Very lively in the hotel during the stay. Buffet breakfast is very good. One comment- the plates are now very small. A side plate rather than a meal plate. Also the bathroom doesn't have a loo brush. I asked the staff for one and they provided a brush but said it is a management decision to exclude them-- Strange.

Perfect location Hotel has had an updage and looks amazing . Fat badger bar perfect decor Breakfast is lovely

Great stay, room was clean and tidy. Bar area has been renovated and transformed into a busy vibrant area for socialising which has become extremely popular with hotel residents and locals.

Room was excellent, were outstanding Especially Danni,Ellie and stafff

Room ok tv didn't work, no hair dryer.

Great newly renovated room. Will stay again

Nice room, great location, bar is amazing

Everything was great apart from noise transference from other rooms and the corridor outside. Considering the hotel had been renovated recently I would have thought that some soundproofing improvements would have been made. I could literally hear the people in the room next door talking normally and people talking to each other in the corridor when walking past.

We stayed in one of the newly refurbished rooms and we were very impressed. It was decorated to a high standard, very clean, super comfy bed and the little extras like the dressing gowns in the wardrobe just added to the luxury feel. We enjoyed it so much we are planning to visit again later in the year.