Overall, the hotel offers a strategic location with convenient access. The property is well-maintained, cleanliness is consistently upheld, and the food selection is diverse, with consistently good quality and taste. However, my experience was somewhat disappointing when it came to the service. Upon arrival, my room was not yet available despite proceeding with the check-in process. Once I was finally assigned a room, I discovered that there were no towels provided. The staff assured me that the towels would be delivered shortly. Unfortunately, despite making several follow-up requests, they were still not delivered. This caused considerable inconvenience and disrupted my planned activities during the stay. The towels were eventually delivered only in the evening, after I had to express my dissatisfaction directly and firmly at the hotel lobby. It is unfortunate that such service shortcomings overshadowed some of the hotel's positive aspects. While the location, cleanliness, and dining experience were commendable, the lack of proper coordination and follow-through in addressing basic guest requests was disappointing. I sincerely hope the management takes this feedback seriously and works on improving staff coordination, room readiness, and responsiveness to guest requests. A pleasant hotel experience is not only about good facilities, but also about reliable and attentive service.