Overall Ratings & Reviews Novotel Samator Surabaya Timur

Location and easy access. Noise due to repairs around the elevator.

The staff is very friendly and accommodating.

I always love staying at Novotel. It's one of my family's recommended hotels. I've stayed at Novotel in Bandung, at Novotel in Yogyakarta, and at Novotel in Surabaya. The rooms are spacious and clean, with all the amenities available, and free water refills. The staff is friendly. The food is varied and delicious. I love it.

It was a great staycation here with the family.

In the bathroom there is a hole in the wall, only covered with a painting, the sound of people chatting can be heard clearly, especially the sound of music is very clear

very comfortable, complete facilities, varied and delicious food, friendly staff

Best hotel to stay with family

Hotel Location was good and easy access to town. The stool had a broken leg and was not replaced instead by just putting in position. The water dispenser at the lobby was without hot water.

Comfortable, quiet, spacious, very impressive.

The staff is friendly & professional, respectful. Breakfast has many choices & is really great. Gym room, swim pool, sauna & pool bar are cool & fun. Parking is spacious & safe. Pariege cafe is also a cool place to hang out. Highly recommended for East Surabaya👍

Good for family vacations.

The more we go here, the better the hotel's facilities and services are. Every time we go to Surabaya, my husband always requests to stay at Novotel Samator and doesn't want any other hotel... Good job Novotel🥰

The hotel is nice and clean, the service is also very good

Shower floor was slippery. Elevators can't handle the traffic load, there was maybe 2 weddings on that day.

The AC wasn't cold, around 9 pm I called the receptionist and it was only fixed at 11 pm, thank God the AC in the room was cold.

Need to come back for the next staycation, comfortable and satisfying.

Very impressive healing, friendly staff, clean rooms and delicious food. 🙏

So far so good for transit to the airport.

Comfortable hotel for families, spacious rooms, friendly prices

The interior is nice, the hotel is clean and the staff is friendly.