9,0
Exceptional
From 198 reviews
Provided by travelers on
Cleanliness

9,3

Room Comfort

9,4

Meal

8,6

Location

9,4

Service and Facilites

9,3

People often mention about Cozy and Clean Orchard Apartement
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Bedroom (27)
Ambiance (26)
Accessibility (24)
Bathroom (23)
Check-in/out Time (20)
Staff Friendliness (19)
Room Space (19)
Surroundings (17)
Family Friendly (17)
Hotel Area (17)
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Traveler Reviews Cozy and Clean Orchard Apartement

Number of reviews per page
20
40
Customer reviews
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Zou Z.
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9,7
/10
Reviewed 2 week(s) ago
Great staying, the owner is a friendly and responsive man. Highly recommend.
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e***a
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9,1
/10
Reviewed 4 week(s) ago
The host is friendly, the facilities are gym, swimming pool, connected to Pakuwon Mall, complete, you don't have to leave the apartment. It's just that the wallpaper in the room is peeling, the bathroom is slippery, be careful, there are cooking utensils but the most important thing is that you have to take the trash out and throw it away yourself before checking out. You put the key in the mailbox yourself.
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Accommodation's Reply
12 Jul 2025
Thank you for the information and feedback. We apologize for any inconvenience. We will fix this immediately. Always remember Cozy and Clean Apartments. Thank you.
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M***d
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8,5
/10
Reviewed 4 week(s) ago
good service only the sound from the next room is very clearly audible
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Accommodation's Reply
03 Jul 2025
Thank you for the information and input, sorry for the inconvenience experienced, we will report it to the apartment management. Always remember Cozy and Clean Apartment. Thank you.
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G***a
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Staycation
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10,0
/10
Reviewed 4 week(s) ago
The host is nice, the room is clean, the kids are comfortable too.
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Accommodation's Reply
12 Jul 2025
Thank you for your review. We're happy to serve you, and we look forward to seeing you again. Always remember Cozy and Clean Apartments. Thank you.
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Dian K. W.
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Business
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10,0
/10
Reviewed 4 week(s) ago
The owner is responsive, the room is clean and comfortable, the view is good, the deposit is returned on time, the kitchen interior is very complete, it would be more perfect if there was wifi... thank you Mr. Piter
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Accommodation's Reply
02 Jul 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Dian K. W.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The owner is very responsive and friendly, the environment and facilities are complete from kitchen equipment, comfortable and clean bathrooms... AC, beds, hot water and well-maintained bathrooms... thank you for the good service
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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G***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The experience of staying here is very pleasant because to go to Pakuwon Mall, just go down the best view, but unfortunately the bathroom floor is very slippery and there is no wifi. The owner is friendly and informative
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Thank you for the information and feedback, sorry for the inconvenience, we will fix it soon. Always remember Cozy and Clean Apartment. Thank you.
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lianasari
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Transit
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9,4
/10
Reviewed 6 week(s) ago
Satisfying, very strategic location, easy access to PM, free parking, very good admin response.
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Accommodation's Reply
25 Jun 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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E***a
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Leisure
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9,4
/10
Reviewed 9 week(s) ago
At first I was a bit hesitant because I needed a deposit. But I saw the 9++ review. Finally I tried it and was super SATISFIED. The price is relatively cheap but the facilities are complete. Suitable for 1 small family. I happened to get a room with an extra bed so it was super comfortable for four people to sleep. The owner is very friendly and communicative. The location is connected to the mall. If you need food, or daily needs, just go down to the mall (there is also a supermarket in the mall). A stove and refrigerator are available so you can cook too. There are free swimming pool facilities too. Suitable for family vacations. The deposit refund has also been disbursed within 1x24 hours. If I go to Surabaya again, I will definitely book again. Highly recommended. 👍👍
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Accommodation's Reply
30 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Fiya F.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
will stay here again if I go to Sby, the room is clean, the cooking utensils are also complete. Mr. Piter is also very friendly. The deposit money is returned within 1x24 hours, completely safe.
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1 people find it helpful
Accommodation's Reply
20 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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M***n
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Staycation
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9,4
/10
Reviewed 11 week(s) ago
The place is comfortable and clean. Next to the mall there is an access door.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Achmad r.
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8,5
/10
Reviewed 13 week(s) ago
Newbies will definitely be happy here, the owner is also friendly, it's worth it. Next time I go to Surabaya, just come here.
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1 people find it helpful
Accommodation's Reply
09 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Artika C.
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9,1
/10
Reviewed 14 week(s) ago
The owner is friendly, nice the place is clean and fragrant
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Accommodation's Reply
30 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Dewi N. A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
The place is comfortable, the owner is friendly.
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2 people find it helpful
Accommodation's Reply
30 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Reddy W. P.
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Staycation
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10,0
/10
Reviewed 14 week(s) ago
the apartment atmosphere is nice. the room is clean so far for us the bed and bathroom are comfortable and clean. complete cooking utensils, satisfied and happy to staycation here. in the afternoon the kids swim, in the evening just go downstairs to the mall to find dinner. will come here again insyaAllah. the host is also kind and communicative. thank you very much.
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3 people find it helpful
Accommodation's Reply
23 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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J***s
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Leisure
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9,1
/10
Reviewed 15 week(s) ago
The owner is very friendly and helpful in detail for the check-in process. The apartment unit room is quite clean, there is a portable stove, there is a water heater to make hot drinks, there is a refrigerator. The AC is cold. The water heater in the bathroom also works well. The room with a view of the city of Surabaya is also good. There is a swimming pool facility in the apartment so children can play in the pool. If I go to Surabaya again, I will stay here again. Thanks to Mr. Piter as the owner and thanks Traveloka.
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3 people find it helpful
Accommodation's Reply
22 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
very suitable for family vacations and very environmentally friendly
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3 people find it helpful
Accommodation's Reply
22 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 17 week(s) ago
got a room with the best sunrise view.. this is the first time I've stayed in an apartment with complete kitchen equipment.... touched 🥺.. will stay here again if I go to Surabaya
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3 people find it helpful
Accommodation's Reply
13 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
The room is clean and makes you feel at home, recommended for those who want to stay more than 1 day, you can cook your own food, shopping is also easy, because it is directly connected to Pakuwon Mall and PTC.
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3 people find it helpful
Accommodation's Reply
13 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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N***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
very comfortable and very friendly service. the room is also clean. next time will come here again 😃 easy access to the mall. check in and check out time is also easy
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2 people find it helpful
Accommodation's Reply
26 Mar 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Number of reviews per page
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