The biggest drawback is that the room amenities are still old, just like they've been for years; the shower head has been spraying water everywhere for ages and hasn't been repaired. The biggest plus is the location and the friendly, professional, long-term staff (I met them around 2022-2023), including Toan the receptionist, Linh the housekeeper, and an accountant whose name I don't know. This time, Toan wasn't there, so the hotel felt much quieter. Many guests asked about her, and I really appreciate her dedicated, sincere, quick, and efficient service. I heard she resigned due to personal reasons. I hope to see her again someday. The biggest downside is that the room amenities are quite outdated—they haven't changed in years. Especially the shower, it's been spraying water everywhere for ages and still hasn't been fixed. On the bright side, the location is amazing, and the long-term staff are incredibly friendly and professional. Back in 2022-2023, I was super impressed by Toan at the front desk, Linh from housekeeping, and an accountant whose name I didn't catch. Coming back this time, the hotel felt a bit empty and quiet without Toan. I noticed many other guests asking about him too. Everyone really loves his dedicated, heartfelt, quick, and efficient service. I heard he left for personal reasons, which is such a pity. I really hope to see him again on my next visit!

The service staff were good, friendly, and enthusiastic.

The room was clean and conveniently located.

For that price, the accommodation is suitable. If possible, I would like the hotel to improve the bathroom (drainage) and ensure the rooms are cleaner.

I was delighted to meet the lovely receptionist (Ms. Nhung) and everyone was incredibly enthusiastic 🫶

Khách sạn đẹp, phòng sạch sẽ , nằm trong trung tâm phố cổ, hồ gươm, mình được chị Nhung nhân viên khách sạn hướng dẫn và hỗ trợ nhiệt tình, thân thiện, lần sau sẽ đến tiếp 😁

The counter staff member named Nhung was very friendly, I really liked her.

The motorbike rental service was terrible; the bikes were very old despite the higher price compared to other places. The positives were that the hotel was near the city center, the price was reasonable, the staff were helpful, and the rooms were clean. Since it was just for sleeping, a very large room wasn't really necessary.

This small hotel is located on Trang Thi Street, conveniently situated for easy access to surrounding areas of the Old Quarter, especially being only about 100 meters from Hoan Kiem Lake. I liked the scent of candles/scented wax from the lobby to the room, creating a pleasant atmosphere, and the room didn't have the musty smell of air conditioning or dampness like some other places. The only downside is that I stayed 4 nights, but the bed linens were only neatly folded instead of being changed daily or every two days, which was a little disappointing. It would be better if they changed them daily instead of only changing them for each booking.

It's okay, but a bit expensive. It's fine for those who need something simple.

Clean hotel, friendly and enthusiastic staff, hotel near old town, Hoan Kiem lake, cathedral very convenient for traveling.

Polite and enthusiastic staff. Right opposite is a flower garden (small park) convenient for the elderly to exercise in the morning.

The hotel is right in the center of Hoan Kiem Lake, next to the Old Quarter. The location is ok. The room is a bit small. Because there are no windows, it is a bit humid. The staff is not tactful when asking guests to check out before the scheduled check-out time, affecting the experience.

Nice and clean hotel. Very reasonable price.

The room is a bit small but right on Trang Thi street near Hoan Kiem lake in the city center.

Good hotel, right in the center near Hoan Kiem Lake so convenient to move around

Hotel near the lake, convenient location, friendly staff

This room is near the house they are building next door so it's a bit noisy. Suggest changing the hair dryer which is very weak.

The accommodation is ok, near many tourist attractions, the air conditioner is a bit noisy but overall it's okay.

Everything was great. Every time I go to Hanoi, I use this hotel.