Overall Ratings & Reviews DOUBLE TREE Grand Kamala Lagoon

Bed sheets that already have lots of stains should not be used again. They are clean but look uncomfortable.

The fast response staff is okay. the mattress is not comfortable anymore

Not clean enough. The blanket is full of white spots 😭.

usually good, but tumben got a ririen room

The rooms are nice, clean, the AC is cold, there is a water heater, the admin is also friendly.

Bad experience! The room is comfortable, but the toilet? So bad! Dirty, water heater not working, slippery floor, smelly. But the worst is the DEFENSIVE admin! Not humble enough to apologize. Did not inform you that the pool could not be used. What a bad experience :).

Very satisfying stay at this hotel.

Comfortable, hopefully it will be better.

Very easy to reserved and friendly.

Okay. Service ok. Pretty clean. Only access to the tower is a bit difficult, for example if you want to go food. So if you order when the mall isn't open yet, that's really complicated.

Tempatnya nyaman, dan stafnya juga ramah. Thx.

Kalau bisa TV nya di nyalain. Karena TV nya ga bisa nyalain, Thks

Saya senang dengan pelayanannya, agent ramah. Kamar juga cukup bersih, walaupun tidak terlalu luas kamarnya. Pokoknya puas dengan pelayanan dari agent double tree. Next kalo mau ke sini, pasti akan pesan melalui agent ini.

Untuk aksesnya rada riweh, dan susah kalo mau pesen makanan online. Sementara di dalam kamarnya seperti ada bau bangkai, bocor air wastafelnya, dan ada beberapa bagian yang rusak.

Bed tengah nya ambles. Kamar di rapihin lagi biar nyaman gitu.

Gak sesuai dengan foto. Wi-fi error gak bisa nonton tv maupun lain nya. Pengembalian deposit lama. Selebih nya lumayan.

Good place on its range price, the admin really helpful and kind.

Agennya cepat, ga lama-lama nunggu, fasilitas sesuai dengan yang dipesan, kamar cukup nyaman fasilitas berfungsi semua.

The air conditioner isn't cold, so it's hot all night: (.

Second time booking here, req trying other towers in ACC, happy. Tengkyu double tree.