The hotel is unprofessional. Guests booked a room for 2 nights on Saturday and Sunday, paid in advance, but when they arrived at 2am on Sunday, they said they supported early check-in 😂 When they arrived, they were told they were late. I thought I wouldn't get a room so I rented it to someone else, but then told me to take 2 single rooms (if I closed the sentence like that, I'd already made a profit). Then tell the guest to stay in a standard room for 250k/night without surcharge for a third person. When checking out, they will notify you that the difference is 235k. (The number is 935k paid via app but in reality the hotel only receives 735k). So why don't you quote the room price of 350k? He also told me that when I first checked in and said I couldn't stay, I'd go find another place, so what's the point of booking in advance and paying in advance? Traveloka's customer service is also great, saying it was the hotel receptionist's fault but I'm sorry for the damage. I'm sorry, no one would dare to use the app with such a solution. 200k is not a lot but the way to handle errors like that is disappointing 😢.