Overall Ratings & Reviews Cottonwood Boutique Heritage Otten

The hotel is very comfortable for staying with family or friends, the rooms are spacious and the equipment is complete.

The staff is friendly and informative, the hotel is close to everywhere, there is an artisan bakery below the hotel and all the choices are delicious (especially the sourdoughs), the rooms are comfortable, clean, and the amenities are also complete.

Everything is nice, it looks like a house. There's just no elevator.

I have one millennial terminology for this hotel: A hidden gem! Even though the space room is quite packed, but designed properly for Family Room. The bakery shop (I would rather call it bakery instead of cafe) sells artisan bakery, especially sourdough. The coffee is also good. Built & operated at Otten street makes this hotel located in a quieter area compared to other boutique hotels.

The concept is good, making it a great choice for family accommodation. Although there's no elevator, the staff is ready to assist. There's not a wide selection of food, but due to its strategic location, there are plenty of options nearby. One suggestion is perhaps providing a shared laundry and a shared washroom. Thank you.

Stay at the family room. Everything was okay. Water heater, Wi-Fi, AC 👍 except the bedsheets and pillowcases need to be replaced, especially since this is a family room used by children to sleep 😊

Aesthetic hotel, every corner is aesthetic so you can take cool photos.. clean rooms, cold air conditioning, friendly staff.. spacious rooms.. really satisfied.

really enjoyed staying at this hotel. The mezzanine type room is spacious enough for 3 people, and the kids also don't get bored with the same room. The bathroom is a bit narrow but still okay. Hot water has to wait for about 3 minutes. Drinking water is provided in a dispenser, so it's very okay to refill tumblers and minimize bottled water waste. What should be considered is perhaps the way the staff communicates. It's not rude, but it seems indifferent, so it needs to be polished again to be friendlier and to make the hotel's family vibe even more pronounced. The price of the food is quite pricey for a boutique hotel.

It was a great stay, will definitely be back. The staff is very helpful, even though it was late checkout the process was still smooth.

Comfortable with a hommy design, feels like home Just a little input for the Traveloka application, the room images in the application are different from the originals So sometimes we choose the wrong room Others, so far so good

effective, worth the price, close to the city center

The room at the end, no windows facing the outside directly. It feels damp in the bottom child's bed. The atmosphere is like a boarding house.

The room is very spacious, the place is comfortable, the service is really good, you must stay here if you go to Bandung 🥰😍

Aesthetic room, clean, cold AC. Bathroom is ok, clean. Staff is friendly, fast response. Will be back again.

Basically, if I go to Bandung, I will stay here again. My nephew is really happy staying here 😍 It's the best.

The staff is very friendly and helpful and informative.

Very comfortable and homey! If you are looking for a hotel vibe, you won't get it, this is super homey & comfortable, so you feel at home 🤩 and the room is nice and clean ✨️

Comfortable, clean, not noisy even though it's on the side of the road, friendly staff

The family room is quite large, fully equipped, the staff is friendly, and it is very close to the train station.

love the concept of the hotel! really great and cute :) The location is also quite strategic and close to everywhere. Please pay attention to the cleanliness of the outdoor bathtub area, thank you!