Mila S.

9,7

/10

Reviewed 4 day(s) ago

In short, this is the most recommended hotel, the best in terms of service and cleanliness.

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Accommodation's Reply

19 Jun 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We look forward to seeing you again next time!

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Andi B.

8,5

/10

Reviewed 2 week(s) ago

...............................

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1 people find it helpful

A***t

8,5

/10

Reviewed 2 week(s) ago

Good, clean, comfortable, but the toilet is a bit dirty, a little yellow and can be replaced.

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1 people find it helpful

Accommodation's Reply

19 Jun 2026

Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.

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R***y

10,0

/10

Reviewed 3 week(s) ago

The food is delicious, the staff is friendly, but the rooms could be renovated a bit, yeah, the ones that are damaged so they can be even better.

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2 people find it helpful

Accommodation's Reply

02 Jun 2026

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F***i

6,8

/10

Reviewed 4 week(s) ago

The room I got smelled quite nice, but the amenities were a bit limited, and there were no tissues, especially in the toilet. If you want an iron, there's a charge for the charger. I recommend changing the bedsheets, as they're yellowing.

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3 people find it helpful

Accommodation's Reply

02 Jun 2026

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Arul S.

Staycation

10,0

/10

Reviewed 4 week(s) ago

If possible, put a cover on the bolster in the room to make it look cleaner.

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Accommodation's Reply

25 May 2026

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A***i

Medical

10,0

/10

Reviewed 4 week(s) ago

The cheapest hotel, fragrant, clean, good service.

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Accommodation's Reply

25 May 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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H***i

Staycation

9,4

/10

Reviewed 5 week(s) ago

A comfortable staycation spot for kids

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1 people find it helpful

Accommodation's Reply

21 May 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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wahyuni z.

9,4

/10

Reviewed 5 week(s) ago

The staff are friendly, but unfortunately the corridor area of the room is not very clean and the sheets should be changed because they are starting to turn yellow 🙏

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Accommodation's Reply

21 May 2026

On behalf of all the staff at Royal Bay Hotel, we extend our sincerest apologies. We are deeply sorry that we were unable to meet your expectations. The entire hotel management team offers our deepest apologies. We will forward your feedback to the relevant departments and take immediate action to improve our service. We will do our utmost to ensure that your next stay is even more satisfying. Royal Bay Hotel Management Team

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N***u

9,1

/10

Reviewed 6 week(s) ago

If possible, the key deposit should only be identification, no need to use cash, the swimming pool is nice, please pay more attention to the cleanliness of the water.

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2 people find it helpful

Accommodation's Reply

21 May 2026

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p***a

6,1

/10

Reviewed 9 week(s) ago

Got a room on the 12th floor that smelled musty and dusty, and the toilet smelled so bad it looked like it hadn't been cleaned. It was so uncomfortable that I couldn't sleep soundly. The pool wasn't clean either, and while the reviews on TikTok made it look great, it wasn't really in real life. My first and last stay there.

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Accommodation's Reply

23 Apr 2026

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S***o

Business

9,7

/10

Reviewed 9 week(s) ago

friendly, fast, clean, quiet, close to everywhere

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2 people find it helpful

Accommodation's Reply

20 Apr 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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M***r

Leisure

10,0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly, serving and helping whenever there is a need.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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alfian l. w.

Business

9,1

/10

Reviewed 11 week(s) ago

Good hotel, close to the city center and culinary spots, all the staff are friendly, only the sheets are a bit less clean, but otherwise it's good, recommended hotel near the city, standard room rates.

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Accommodation's Reply

20 Apr 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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S***i

8,5

/10

Reviewed 11 week(s) ago

The hotel staff was friendly and polite. When I had a problem with my room key, it took less than 10 minutes for the satellite technician to fix it.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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L***a

8,5

/10

Reviewed 11 week(s) ago

The hotel was a bit dark, the pool was clean but I don't know which part of it made my kids' feet scratched.

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Accommodation's Reply

23 Apr 2026

Sincerely, Royal Bay Hotel Management. We sincerely apologize that our service did not meet your expectations. We regret the inconvenience and have forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again to provide you with an even better stay. Sincerely, The Royal Bay Hotel Management.

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Sahidunzuhri

10,0

/10

Reviewed 11 week(s) ago

Okay, clean and friendly service, even the OB and Security are very friendly

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Accommodation's Reply

20 Apr 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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D***i

9,1

/10

Reviewed 12 week(s) ago

The hotel staff is very friendly. The hotel smells good.

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1 people find it helpful

Accommodation's Reply

02 Apr 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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Dhayfina F. U.

9,7

/10

Reviewed 12 week(s) ago

The rooms are comfortable, clean, and tidy. The staff are friendly.

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Accommodation's Reply

02 Apr 2026

Welcome to Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We hope to welcome you again on your next visit!

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S***n

Leisure

8,8

/10

Reviewed 13 week(s) ago

The staff are very friendly, especially the security guard. The location is good, close to shopping areas.

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Accommodation's Reply

25 Mar 2026

Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!

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Royal Bay Hotel Makassar

Overall Ratings & Reviews Royal Bay Hotel Makassar

8,3

8,4

8,3

8,9

8,4

Traveler Reviews Royal Bay Hotel Makassar