Somerset Sudirman Jakarta

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Overall Ratings & Reviews Somerset Sudirman Jakarta

Traveloka (1.104)
Other sources (115)
9,1
Exceptional
From 1.104 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,2

Meal

8,8

Location

9,1

Service and Facilites

9,1

People often mention about Somerset Sudirman Jakarta
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Room Space (87)
Bedroom (77)
Bathroom (76)
Distance to City Center (75)
Staff Friendliness (75)
Ambiance (75)
Hotel Area (73)
Accessibility (66)
Family Friendly (63)
Wifi (62)
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Traveler Reviews Somerset Sudirman Jakarta

Number of reviews per page
20
40
Customer reviews
Iwa W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 hour(s) ago
It's close to GBK, so if there's an event, you can walk or take a nearby car. The hotel's facilities are excellent.
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Verified Traveler
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Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
As comfortable and accommodating as ever. Thank you for being consistent!
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
I really enjoyed staying at this hotel; it was clean and comfortable. The amenities were complete, and after swimming, you could wash your wet clothes straight away, hehe. It's always a great choice for a staycation with my husband.
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1 people find it helpful
Accommodation's Reply
29 May 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Devina
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
All good! The room was comfortable with a great ambiance and was kept clean. The staff was friendly and very helpful. There was a booking error from the app because I booked a 1-bedroom executive suite but the system booked an executive room (executive king). However, the hotel was very responsive in addressing the error so I still got the room I booked, the executive suite. The service is top notch! :)
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Accommodation's Reply
25 May 2026
Dear Ms. Davina S., Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that you were satisfied with our services and facilities during your stay at Somerset Sudirman Jakarta. We apologize for any inconvenience and disappointment you may have experienced during your stay. We are very sorry that your experience did not meet your expectations. Your feedback is important to us, and we have forwarded it to the relevant team for evaluation and improvement of our services in the future. We believe that guest feedback is crucial in helping us continuously improve our services and guest experience. Thank you again for your feedback. We hope to welcome you back again and provide you with a better experience on your next stay. Sincerely, Management
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, helping with the check-in process quickly.
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Accommodation's Reply
21 May 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. We are delighted to welcome you and thank you for sharing your wonderful experience at our hotel. We are pleased that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to see you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
I love the room, it's nice to have my stay there.
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Accommodation's Reply
13 May 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
Ridho M. Z.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Always a great place to stay, close by every good place, etc.
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Accommodation's Reply
12 May 2026
Greetings from Somerset Sudirman Jakarta! Dear Ridho M. Z. Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel. Stay safe and healthy. Best Regards, Natasia Laras Revenue Manager
Nitha M.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Been here several times and very satisfied❤️🙏🏻.
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Accommodation's Reply
12 May 2026
Dear Ms. Nita M. from Sudirman Somerset Jakarta! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. Please feel free to contact us if you have any questions or concerns. We are always happy to assist you. Thank you very much! Natasia Larus, Results Manager
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kalista p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Stayed here for 2 nights and everything in this hotel was good
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Accommodation's Reply
12 May 2026
Greetings from Somerset Sudirman Jakarta! Dear kalista p. Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel. Stay safe and healthy. Best Regards, Natasia Laras Revenue Manager
S***l
icon-origin-TRAVELOKA
5,0
/10
Reviewed 8 week(s) ago
Bad service. We had to wait for check-in time.
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1 people find it helpful
Accommodation's Reply
12 May 2026
We would like to extend our warmest gratitude to you from Sudirman Somerset Jakarta for taking the time to share your valuable feedback regarding your stay at our hotel. We are delighted to hear that you were satisfied with our facilities and services. We look forward to welcoming you back again. If you have any questions or requests, please feel free to contact us. We are happy to assist you. Thank you again, Revenue Manager, Natasia Laras.
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c***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
So happy to stay here, close to everywhere and the room is comfortable.
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2 people find it helpful
Accommodation's Reply
12 May 2026
Warm greetings from Hotel Sudirman Somerset in Jakarta. Thank you very much for taking the time to share your valuable feedback about your stay at our hotel. We are happy to hear that you were satisfied with our facilities and services. We look forward to welcoming you back again. If you have any questions or requests, please contact us. We will be happy to assist you. Thank you again. Revenue Manager, Natasia Laras
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Verified Traveler
icon-origin-TRAVELOKA
8,7
/10
Reviewed 11 week(s) ago
I stayed at this property based on a recommendation from a friend, who said it was a great place. I booked a room with a kitchen (I don’t remember the exact room name) via app, and according to the layout, it should have included a separate bedroom. However, when I checked in, I was given a studio room without a kitchen. I was quite surprised and immediately informed the receptionist, as it seemed like a mistake. After checking, the reception team explained that the booking system from app had actually reserved a studio room without a kitchen, which was different from what was stated on my app billing. I requested to be given the correct room type, since the studio room was clearly cheaper than what I had paid for. Thankfully, the receptionist was very helpful and assisted me in resolving the issue. I really appreciate their help. When I entered the room, I felt that the cleanliness could be improved. While washing dishes, there was a strong unpleasant smell coming from the sink. After calling the staff, I was informed that since my room was located at the corner, the drainage system sometimes produces a smell similar to garbage. Honestly, my first impression was disappointing and a bit frustrating. However, I truly appreciate the staff here—they were very friendly and extremely helpful. In the end, I was quite satisfied with the room overall. Everything was good, but the cleanliness and maintenance could definitely be improved. The kitchen equipment was complete, the view was nice, the air conditioning worked well, and the bed was comfortable. For app, I would suggest ensuring that the room details shown in the system match the actual booking. I’m not sure whether this was due to pricing or a system error, but I did not use any coupon at checkout. It’s important to avoid this kind of mismatch, as it can be misleading for customers. Thankfully, the hotel was willing to help resolve the issue. For Somerset, I am very satisfied with the service. Perhaps cleanliness and maintenance can be improved slightly—for example, some items like the carpet may need to be replaced. Thank you.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta It is with regret to learn that you had to go through an unpleasant  experience that you found . We do appologize for the inconvience  caused.  Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was  certainly not the standards which  we normaly aim at Somerset Sudirman Jakarta. I personally thank you for taking the time bringing this matter in to our attention  and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and Healthy Best Regards, Natasia Laras Revenue Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
I never thought I would get this type of room at a low price with complete facilities, plus the view of the city lights from the room and the swimming pool, especially at night it is really beautiful.
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Accommodation's Reply
12 May 2026
We would like to extend our warmest gratitude to you from Sudirman Somerset Jakarta for taking the time to share your valuable feedback regarding your stay at our hotel. We are delighted to hear that you were satisfied with our facilities and services. We look forward to welcoming you back again. If you have any questions or requests, please feel free to contact us. We are happy to assist you. Thank you again, Revenue Manager, Natasia Laras.
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Bagus A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 12 week(s) ago
Overall, the service at this hotel was very satisfying... Very comfortable, and I enjoyed my stay. If I may suggest, the breakfast menu could be more varied, which would make it even more perfect.
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Accommodation's Reply
12 May 2026
Dear Mr. Bagus A, Thank you for taking the time to give us an excellent rating and share your wonderful experience. We are delighted to hear that the hotel's facilities and services made your stay enjoyable. We sincerely apologize for any disappointment, inconvenience, and shortcomings that did not meet your expectations during your stay. We are committed to maintaining quality at all times and are deeply regretful about your feedback, which is invaluable for our improvement. We are working immediately to resolve the issues you reported and hope to welcome you back again to regain your trust. Sincerely, Natasia Laras, Revenue Manager
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Yuly C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and helpful, the rooms are clean, the amenities are complete, and the pool is clean. Keep it up, okay?
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1 people find it helpful
Accommodation's Reply
12 May 2026
Dear Ms. Yuli C. from Sudirman Somerset Jakarta! Thank you so much for letting us know that you enjoyed your stay at our hotel. We are delighted that you had a pleasant stay. It was an honor to welcome you as our guest. We hope to welcome you back again. If you have any questions or concerns, please feel free to contact us. We are happy to assist you. Thank you very much! Hasil, Manager, Natasia Laras
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 20 week(s) ago
Staff is very helpful, location is very strategic
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2 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Guest, Warmest greetings from Somerset Sudirman Jakarta and Chefs’ Table Restaurant. Thank you for sharing your feedback. We are delighted to hear that you found our team very helpful and enjoyed our strategic location in the heart of Jakarta. At Somerset Sudirman Jakarta, we strive to provide attentive service, well‑appointed and comfortable apartments, and a convenient base for both business and leisure travellers. Your kind words are truly appreciated and encourage our team to continue delivering memorable experiences. We look forward to welcoming you back for another enjoyable stay. With warm regards, Arsyad Dwi – Revenue Manager
N***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 21 week(s) ago
The staff are friendly, the location is very strategic, it's easy to find food, but the room takes quite a long time to be cleaned. I happened to get one in the afternoon yesterday, but everything was okay.
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Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Greetings from Somerset Sudirman Jakarta and Chef's Table Restaurant. Thank you so much for your review. We are delighted to hear that you were impressed with our team's service and the convenient location, making it easy to find nearby restaurants. We also appreciate your feedback regarding the cleaning time. We apologize for the delay in your arrival yesterday and thank you for your understanding. We have shared your feedback with our housekeeping team to improve the cleaning process in the future. At Somerset Sudirman Jakarta, we are committed to providing comfortable accommodations, friendly service, and a pleasant atmosphere for all our guests. We look forward to welcoming you back again in the future. Sincerely, Arsyad Dwi – Revenue Manager
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M***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 21 week(s) ago
Every time I come to Jakarta, I always stay here, clean, comfortable.
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2 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, This is a message from Somerset Sudiman Jakarta and Chef's Table Restaurant. We would like to express our gratitude for choosing Somerset Sudiman Jakarta for your stays in Jakarta. We are delighted to hear that you are comfortable in our clean rooms and welcoming atmosphere each time you visit. At Somerset Sudiman Jakarta, we are committed to providing the best service, amenities, and a memorable guest experience. Positive feedback like this is very important to our team and motivates us to continuously improve the quality of our service. We look forward to welcoming you again on your next visit. Sincerely, Arsyad Dwi – Revenue Manager
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F***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
Spacious room with kitchen and washing machine. Beautiful city view.
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1 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Greetings from Somerset Sudirman Jakarta and Chefs' Table Restaurant. Thank you for your review. We are delighted to hear that you enjoyed your spacious room with amenities such as a kitchen and washing machine, as well as the beautiful city views from our apartment. At Somerset Sudirman Jakarta, we strive to provide comfortable and well-equipped apartments with a pleasant atmosphere so that all guests feel at home, whether for leisure or business. Positive reviews like this are very important to our team, and we hope to welcome you back on your next stay for another memorable experience. Sincerely, Arsyad Dwi – Revenue Manager
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D***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
Hotel in the city center and easy to get everywhere
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1 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Greetings from Somerset Sudirman Jakarta and Chef's Table Restaurant. Thank you for your review. We are delighted to hear that you enjoyed our central Jakarta location, making it convenient to travel around and close to a wide variety of amenities and restaurants. Somerset Sudirman Jakarta is designed to provide easy access to the city's business district, restaurants, shopping malls, and other popular areas. We are committed to providing a comfortable and memorable stay with friendly service and comprehensive facilities for all our guests. We look forward to welcoming you back again in the future! Sincerely, Arsyad Dwi – Hotel Manager
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Number of reviews per page
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