Friendly staff, comfortable atmosphere, and good facilities. Shuttle service hours should be extended to 10:00 PM to facilitate access to the restaurant from location 2. There was some disappointment due to discrepancies between the e-tickets issued and the ones purchased, and the complaints process was slow, although compensation was ultimately granted.

Best view. I'll come back here next time 😁

The staff was very friendly and helpful, but the resort management needs significant improvement. Upon arrival, we were simply directed to the parking area without any directions to the front desk, so we had to find the check-in location ourselves. The check-in process was also quite slow. The water heater in our room wasn't working, even though the resort is located in a cold area and a water heater is essential. We asked the staff for assistance, but the problem wasn't resolved until the next morning, when we were nearing check-out time. Furthermore, the pillows provided were too high, making them uncomfortable and causing a sore neck upon waking. This is a shame, as the location and ambiance of the resort are actually quite good. In my opinion, the current 9/10 rating doesn't reflect the actual situation, and hopefully, in the future, the quality of management, operational services, and room facility checks can be improved to provide a more comfortable guest experience.

The staff was very helpful and responsive, and the shuttle service arrived promptly without a long wait. The best part was the view, which, oh my God, was like heaven on earth.

The hot water didn't work. The sliding door was incredibly difficult to open. The sink was incredibly small. There was no hairdryer. There were so many rules, but considering the facilities, a 5-star hotel would have been better, with more complete and comfortable amenities.

The view is great, too bad the shuttle wasn't ready in the morning.

That was a best experience and I'll be glad to see it again

It was so much fun, it lived up to expectations.

The service is very good, the staff is friendly

The place is very comfortable and we were given a free room upgrade because we had been here twice.

Very good service, delicious food.

Thank you, God willing, we will be back soon.

The service is really 100 stars, all the staff are friendly, no exceptions. I want to stay here again, there is no need to worry about the room. Access is still easy, just when you want to get to the hotel it is a bit damaged but it is still tolerable.

The staff were very friendly from check-in to checkout, I didn't know that I had to bring a swimsuit to swim :')

Thank you, the family gathering was very impressive.

The hotel staff is very friendly, comfortable, but when you enter the hotel, the road is damaged on the incline, it would be better if the road uphill was repaired.

Overall it was good, but when I got a room with a separate bathroom, even though it still had a private bathroom, 1 room 1 bathroom, but it was separate from the room.

The hotel staff is friendly, the hotel atmosphere is really nice, the view is really nice and the food is delicious, but the price is a bit expensive.

The 360° view clearly shows Mount Gede Pangrango and Mount Salak.

The room is spacious and clean, with a large and clean bathroom/toilet. The hotel environment is clean. The staff are all friendly. The view is top-notch. Activity facilities need to be added; currently, there's only a swimming pool. Overall, I'm satisfied and worth the money.