M***a
Business
9,7
/10
Reviewed 6 day(s) ago
Very comfortable, homey, and comfortable rooms. Breakfast is varied and delicious.
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Aston Inn Jemursari
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Overall Ratings & Reviews Aston Inn Jemursari
Traveloka (2.074)
Other sources (17)
8,8
Very Good
From 2.074 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
9,0
Meal
8,8
Location
8,6
Service and Facilites
8,9
People often mention about Aston Inn Jemursari
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Staff Friendliness (137)
Ambiance (130)
Bedroom (123)
Taste (109)
Bathroom (107)
Room Space (102)
Variety (95)
Hotel Area (94)
Wifi (89)
Distance to City Center (83)
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Traveler Reviews Aston Inn Jemursari
Number of reviews per page
20
40
Customer reviews
R***n
9,7
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the food is quite varied.
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AM
Abidah M.
7,1
/10
Reviewed 2 week(s) ago
At breakfast, there was a menu of fish filleted and fried crispy, but there were still a lot of bones.
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Theresia W. S.
Leisure
10,0
/10
Reviewed 2 week(s) ago
I stayed at Aston twice. Check-in was fast and early check-in was possible if the room was ready before 2:00 PM. The front desk was friendly. Room 319 was clean and fragrant. The water was flowing smoothly, and the toilet was safe. You could watch YouTube, so the kids wouldn't be fussy. The lighting was good, and there was a balcony, although it was small. A mini fridge was provided. Breakfast was varied. Check-out was quick.
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Accommodation's Reply
05 Aug 2026
Dear Theresia, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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H***i
Business
8,4
/10
Reviewed 4 week(s) ago
A nice, clean hotel with quiet surroundings. If you don't mind the location, which is a bit far from the main road, this is the choice!
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Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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R***o
Staycation
9,1
/10
Reviewed 5 week(s) ago
This is really good, the layout, the cozy atmosphere, overall it's very good.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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AP
Ajeng P.
Business
10,0
/10
Reviewed 5 week(s) ago
Very good stay experience for business trip.
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Accommodation's Reply
17 Jul 2026
Dear Mr./Ms. Ajeng, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted that you had a great experience with us. We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Nena
Medical
8,2
/10
Reviewed 7 week(s) ago
I chose this hotel because it was relatively close to my destination. The security guard was very helpful with lifting my luggage, as there are stairs leading to the lobby. Breakfast wasn't included because I was staying overnight and leaving early. I'll probably stay here again next time I visit Surabaya, and I'll definitely try the food and swimming. I think the location is strategic.
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+2
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Accommodation's Reply
08 Jul 2026
Dear Nena, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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DH
Diny H.
10,0
/10
Reviewed 8 week(s) ago
A valuable and memorable experience that coincided with our 17th anniversary. Thank you.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Dini, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Herliati
Business
10,0
/10
Reviewed 8 week(s) ago
The room was clean, the shower was powerful, and most importantly the food was delicious.
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Accommodation's Reply
08 Jul 2026
Dear Mr./Ms. Herliathi, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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I***u
Business
8,5
/10
Reviewed 8 week(s) ago
Awesome. Friendly staff, comfortable room, delicious breakfast.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Silvia
Staycation
7,0
/10
Reviewed 9 week(s) ago
I was initially given room 502, but it was stuffy, smelly, the refrigerator was dead, and there were cockroaches. I brought a baby, so I asked to change rooms and was given 510, which was fine. I'll upgrade again, please.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Sylvia, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced upon checking into room 502. The uncomfortable conditions, broken refrigerator, and insects in the room did not reflect the standard of service we expect, especially when you were traveling with an infant. We appreciate your understanding and are pleased to hear that the other room you were provided with was more comfortable. We have forwarded this feedback to our housekeeping and engineering teams for immediate assessment and improvement to prevent such incidents from happening again. We look forward to welcoming you and your family back to Aston Inn Jemursari for an even better stay. Sincerely, Aston Inn Jemursari
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R***i
10,0
/10
Reviewed 10 week(s) ago
Perfect for those looking for a place to rest in Surabaya. Its proximity to the main Ahmad Yani Street makes it a strategically located hotel.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Verified Traveler
8,7
/10
Reviewed 12 week(s) ago
Act quickly on what consumers want.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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t***r
Business
10,0
/10
Reviewed 13 week(s) ago
A top-rated hotel for those visiting Surabaya. Comfortable.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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A***a
Staycation
10,0
/10
Reviewed 14 week(s) ago
Even though it's in a small alley, it's worth it. Minus the parking lot. The staff are all nice. Thank you.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Verified Traveler
Business
10,0
/10
Reviewed 14 week(s) ago
Comfortable atmosphere, easy access to supermarkets and even pharmacies.
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2 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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MA
Mufti A. A.
Business
8,5
/10
Reviewed 15 week(s) ago
The hotel is very comfortable, clean, and the food and service are excellent. The staff are also very helpful. The facilities are quite complete. A room on the 6th or 7th floor offers stunning views of Surabaya city at night and in the morning.
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3 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Y1
Yuli 1.
9,4
/10
Reviewed 15 week(s) ago
Seriously, the room is very comfortable for me, spacious and clean too. The food is quite delicious. The TV is also big, it's a smart TV that can do YouTube and Netflix too.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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M***a
Staycation
9,1
/10
Reviewed 16 week(s) ago
The hotel is nice, but parking is difficult. There's valet service, but you have to queue.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your review of your stay at Aston Inn Jemursari. We are delighted that you enjoyed your stay. We apologize for any inconvenience you experienced regarding parking access and waiting times for valet parking. Your feedback is valuable in our ongoing evaluation of our operations to ensure smoother parking, especially during peak hours. We greatly appreciate your comments and look forward to welcoming you back to Aston Inn Jemursari for another comfortable stay. Sincerely, Aston Inn Jemursari
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