Overall Ratings & Reviews Life Puri Hotel Surabaya

I've stayed here many times but this time I was really disappointed because I got a really dirty room, the sheets were really thin like a tofu sieve, lots of cobwebs, lots of hair left, I wanted to complain and I didn't have the energy to go up and down the stairs anymore because I was tired from work and the phone in the room didn't connect.

The hotel staff is friendly, but the room is small and there is no thermos for coffee in the room. The location is in the city center, with ample parking.

The receptionist was nice, when I first came in I didn't like the room I was in, but I finally asked to move and was allowed to. For 200k it was worth it for a night's stay.

the bathroom is dirty and the room is full of mosquitoes

Near station & Alfamart, good price, 24 hour security & reception, so it's safe. Repeat stay here. Thank you

Easy check in and good service for a hotel with a rate under 300k.

A place that is not worth visiting 2x AC is not cold, sink leaks, damp bed, lots of mosquitoes Please if there is an active WA number listed in the room because we also want to do something, so it's difficult to have to go up and down

The hotel is quite good for the price, but the staff is not friendly at all 🥲

attractive place and comfort

the bed size is small, the room is small and narrow... the sheets and pillow cases haven't been changed, they smell musty

The current condition of the hotel is not the same as the application, it looks like an "old hotel". The blankets are very thin, the room and bathroom are not very clean, there is no mat, when asked they said there was a delay in laundry, but I saw in previous reviews that there was no mat either. There are lots of mosquitoes and small flying animals. The room is not soundproof. The TV is broken. The room phone is not connected.

For the hotel staff is friendly, but the security is not aware, for example if there are guests bringing luggage, at least they will help carry the suitcase, instead they will just stare at it. The room has lots of mosquitoes, insects in the bathroom, cockroaches, damp. The price is indeed cheap. Only under 200K sometimes there are still good places in SBY. Please improve the facilities again

Many mosquitos. The bathroom wasn't too clean. The bedsheet got some holes. Outside was noisy and I could hear it from inside my room. The hot water in the bathroom didn't work. I moved out before the original check-out day.

Strategic location, near the station, fast checkout.

I recently stayed at this hotel, and while it has a great location, my experience was disappointing. The area around the hotel wasn't clean, and it really affected my stay. The rooms seemed poorly maintained, with dust and dirt in places that should have been addressed. However, I will say the staff was friendly and helpful, which was the only positive aspect of the stay. Unfortunately, the lack of cleanliness really overshadowed everything else. I wouldn't recommend it unless you're just looking for a place in a good location and can overlook the maintenance issues.

The hotel conditions do not match the pictures of the jasmine class, many couples coming and going are very disturbing.

Be careful who stay here, don't want to deposit money. Your money will not be returned with the excuse that you will ask other employees later. There are hotels like this. SCAMMERS!

Deposit money not returned! Scam!

Overall it's good! The location is quite strategic in the middle of the city. In terms of price it's okay, the room size is also okay, the bathroom is clean, and the AC works well. But the minus at that time there were cigarette ash marks on the table, next time pay more attention to cleanliness!

Message to clients, no complaints.