8,5
Very Good
From 374 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,3
Meal
8,1
Location
8,5
Service and Facilites
8,3
People often mention about Swasana Hotel Medan
All
Distance to City Center (9)
Staff Friendliness (7)
Bathroom (7)
Accessibility (6)
Check-in/out Time (6)
Room Space (6)
Ambiance (5)
Hotel Area (5)
Variety (5)
Surroundings (4)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swasana Hotel Medan
Number of reviews per page
20
40
Customer reviews
m***d
8,5
/10
Reviewed 4 week(s) ago
The room is very good, just please pay attention to the sheets, they are black.
See original
1 people find it helpful
Accommodation's Reply
05 Jun 2025
Thank you for our Guest's suggestion, We will immediately follow up to provide better, especially linen that is still...
See original
V***n
8,4
/10
Reviewed 18 week(s) ago
The condition of the bathroom is not so clean
See original
2 people find it helpful
N***a
Leisure
8,5
/10
Reviewed 18 week(s) ago
Friendly staff, clean bedroom and bathroom, the only minus is the mattress which makes a noise when you move a little. But overall it's ok
See original
1 people find it helpful
A***i
Business
8,8
/10
Reviewed 20 week(s) ago
hanging out on the rooftop at night is so much fun
See original
2 people find it helpful
s***o
Leisure
7,9
/10
Reviewed 20 week(s) ago
The receptionist staff was not very friendly, the bathroom water could leak out onto the floor, the sheets were dirty.
See original
Find this review helpful?
A***I
7,2
/10
Reviewed 22 week(s) ago
The lobby smells and the parking lot is narrow, the food is not very varied, but the room is comfortable, the air conditioning is good, my child likes the TV
See original
2 people find it helpful
US
Uwan S.
8,5
/10
Reviewed 26 week(s) ago
The location is strategic, comfortable, the food is delicious
See original
1 people find it helpful
A***i
Business
6,6
/10
Reviewed 30 week(s) ago
It's worth the price. The water in the bathroom smells of iron, not worth it.
See original
1 people find it helpful
D***n
8,1
/10
Reviewed 31 week(s) ago
Not very happy with the hotel room and service,
See original
Find this review helpful?
A***i
Business
8,4
/10
Reviewed 43 week(s) ago
Strategic location near the mall. The room size is very small. There is no water heater for tea or coffee. The bathroom water smells of iron.
See original
1 people find it helpful
Accommodation's Reply
23 Aug 2024
Dear Sir/Madam, Thank you for choosing Swasana Hotel Medan as your accommodation choice while in Medan. We apologize if there are some things that are still not good in the facilities we provide, especially in terms of poor water. We will follow up on this and make this an encouragement to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensure that you will get a better stay experience. Warm Regards, Management.
See original
B***n
Transit
10,0
/10
Reviewed 44 week(s) ago
The staff are all friendly... For comfort it's also cool.
See original
2 people find it helpful
Accommodation's Reply
23 Aug 2024
Dear Sir/Madam, Thank you for choosing Swasana Hotel Medan as your accommodation choice while in Medan. We are very happy that you had a good stay experience. We look forward to welcoming you back to Swasana Hotel Medan. Warm Regards, Swasana Hotel Medan.
See original
B***u
5,0
/10
Reviewed 48 week(s) ago
Strange hotel, stingy breakfast. Smoking in the bathroom and next to windows can result in a fine. There are so many star hotels that I didn't stay overnight, I regretted checking in then. Repentance.
See original
3 people find it helpful
Accommodation's Reply
20 Jul 2024
Dear. Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially breakfast which is not good. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Regards, Management.
See original
D***a
Leisure
6,5
/10
Reviewed 50 week(s) ago
At 8 o'clock we wanted to have breakfast, everyone was finished waiting for 30 minutes, none of the staff were friendly, even the security guard.
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2024
Dear. Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially breakfast which is not good. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Regards, Management.
See original
RJ
Radja J.
Business
8,2
/10
Reviewed 56 week(s) ago
Fast chek in, good location and polite staff.
Find this review helpful?
Accommodation's Reply
20 May 2024
Dear Mr/Mrs Radja J, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We are very happy that you had a good stay. We look forward to welcoming you back to Swasana Hotel Medan. Warm Greetings, Swasana Hotel Medan.
See original
pa
prilla a. t.
10,0
/10
Reviewed 56 week(s) ago
Very comfortable, friendly and clean.
See original
1 people find it helpful
Accommodation's Reply
20 May 2024
Dear Mr/Mrs Prilla, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We are very happy that you had a good stay. We look forward to welcoming you back to Swasana Hotel Medan. Warm Greetings, Swasana Hotel Medan.
See original
A***n
Business
6,2
/10
Reviewed 57 week(s) ago
The sheets were not very clean, the breakfast menu was white rice, fried chicken, fried egg and crackers.
See original
1 people find it helpful
Accommodation's Reply
18 May 2024
Dear. Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially the poor quality of the linen. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Greetings, Room Division Manager.
See original
OT
Okto T. Y.
10,0
/10
Reviewed 58 week(s) ago
Salah satu hotel dengan budget yg murah tetapi yg didapatkan sangat memuaskan
Find this review helpful?
Accommodation's Reply
15 May 2024
Dear Mr/Mrs Okto T. Y, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We are very happy that you had a good stay. We look forward to welcoming you back to Swasana Hotel Medan. Warm Regards, Operations Manager.
See original
Z***l
Staycation
8,2
/10
Reviewed 58 week(s) ago
please do the maintenance of the air conditioning unit. 2 times changed rooms 2 times got aircond room not cold
See original
Find this review helpful?
Accommodation's Reply
21 May 2024
Dear Sir/madam,
Thank you for choosing Swasana Hotel Medan as your accommodation choice while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide. We will immediately follow up on this and use this as encouragement to improve our services in the future.
We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience.
Warm Regards,
Operations Manager
Z***f
8,5
/10
Reviewed 61 week(s) ago
Please I didn't get perfect parking.
Find this review helpful?
Accommodation's Reply
20 Apr 2024
Dear Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if the facilities we provide are still not satisfactory. We will follow up on this and make this an incentive to improve our facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Greetings, Swasana Hotel Medan.
See original
M***k
Business
6,4
/10
Reviewed 61 week(s) ago
Airnya kotor sampai kuning dan bercacing, dan banyak cacing darah yang keluar dari shower head. Padahal lokasi, staff, kamarnya oke banget udah stay 5-6x di hotel ini. Kecewa sama kebersihan airnya.
3 people find it helpful
Accommodation's Reply
10 May 2024
Dear Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially the poor water quality. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Greetings, Room Division Manager.
See original
Number of reviews per page
20
40
Facebook
Instagram
TikTok
Youtube
Twitter
Telegram
WhatsAppProducts
Copyright © 2025 Traveloka. All rights reserved