Traveloka (390)
Other sources (3)
8,5
Very Good
From 390 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,3
Meal
8,1
Location
8,5
Service and Facilites
8,3
People often mention about Swasana Hotel Medan
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Distance to City Center (11)
Staff Friendliness (9)
Bathroom (9)
Accessibility (8)
Check-in/out Time (8)
Hotel Area (7)
Ambiance (6)
Room Space (6)
Surroundings (5)
Wifi (5)
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Traveler Reviews Swasana Hotel Medan
Number of reviews per page
20
40
Customer reviews
Marina S.
Business
10,0
/10
Reviewed 3 week(s) ago
The hotel is quite nice... the room is small.. close to everywhere.. there is a cafe in the hotel..
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2 people find it helpful
J***n
9,4
/10
Reviewed 4 week(s) ago
good. the only thing lacking is the smelly towel.
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I***m
Leisure
8,5
/10
Reviewed 6 week(s) ago
friendly staff, good service, clean and fragrant rooms
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m***d
8,5
/10
Reviewed 11 week(s) ago
The room is very good, just please pay attention to the sheets, they are black.
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3 people find it helpful
Accommodation's Reply
05 Jun 2025
Thank you for our Guest's suggestion, We will immediately follow up to provide better, especially linen that is still...
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V***n
8,4
/10
Reviewed 24 week(s) ago
The condition of the bathroom is not so clean
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3 people find it helpful
N***a
Leisure
8,5
/10
Reviewed 25 week(s) ago
Friendly staff, clean bedroom and bathroom, the only minus is the mattress which makes a noise when you move a little. But overall it's ok
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2 people find it helpful
A***i
Business
8,8
/10
Reviewed 27 week(s) ago
hanging out on the rooftop at night is so much fun
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2 people find it helpful
s***o
Leisure
7,9
/10
Reviewed 27 week(s) ago
The receptionist staff was not very friendly, the bathroom water could leak out onto the floor, the sheets were dirty.
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A***I
7,2
/10
Reviewed 29 week(s) ago
The lobby smells and the parking lot is narrow, the food is not very varied, but the room is comfortable, the air conditioning is good, my child likes the TV
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2 people find it helpful
US
Uwan S.
8,5
/10
Reviewed 33 week(s) ago
The location is strategic, comfortable, the food is delicious
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1 people find it helpful
A***i
Business
6,6
/10
Reviewed 37 week(s) ago
It's worth the price. The water in the bathroom smells of iron, not worth it.
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1 people find it helpful
D***n
8,1
/10
Reviewed 38 week(s) ago
Not very happy with the hotel room and service,
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A***i
Business
8,4
/10
Reviewed 50 week(s) ago
Strategic location near the mall. The room size is very small. There is no water heater for tea or coffee. The bathroom water smells of iron.
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1 people find it helpful
Accommodation's Reply
23 Aug 2024
Dear Sir/Madam, Thank you for choosing Swasana Hotel Medan as your accommodation choice while in Medan. We apologize if there are some things that are still not good in the facilities we provide, especially in terms of poor water. We will follow up on this and make this an encouragement to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensure that you will get a better stay experience. Warm Regards, Management.
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B***n
Transit
10,0
/10
Reviewed 51 week(s) ago
The staff are all friendly... For comfort it's also cool.
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2 people find it helpful
Accommodation's Reply
23 Aug 2024
Dear Sir/Madam, Thank you for choosing Swasana Hotel Medan as your accommodation choice while in Medan. We are very happy that you had a good stay experience. We look forward to welcoming you back to Swasana Hotel Medan. Warm Regards, Swasana Hotel Medan.
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B***u
5,0
/10
Reviewed 55 week(s) ago
Strange hotel, stingy breakfast. Smoking in the bathroom and next to windows can result in a fine. There are so many star hotels that I didn't stay overnight, I regretted checking in then. Repentance.
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3 people find it helpful
Accommodation's Reply
20 Jul 2024
Dear. Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially breakfast which is not good. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Regards, Management.
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D***a
Leisure
6,5
/10
Reviewed 57 week(s) ago
At 8 o'clock we wanted to have breakfast, everyone was finished waiting for 30 minutes, none of the staff were friendly, even the security guard.
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1 people find it helpful
Accommodation's Reply
16 Jul 2024
Dear. Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially breakfast which is not good. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Regards, Management.
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RJ
Radja J.
Business
8,2
/10
Reviewed 63 week(s) ago
Fast chek in, good location and polite staff.
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Accommodation's Reply
20 May 2024
Dear Mr/Mrs Radja J, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We are very happy that you had a good stay. We look forward to welcoming you back to Swasana Hotel Medan. Warm Greetings, Swasana Hotel Medan.
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pa
prilla a. t.
10,0
/10
Reviewed 63 week(s) ago
Very comfortable, friendly and clean.
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1 people find it helpful
Accommodation's Reply
20 May 2024
Dear Mr/Mrs Prilla, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We are very happy that you had a good stay. We look forward to welcoming you back to Swasana Hotel Medan. Warm Greetings, Swasana Hotel Medan.
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A***n
Business
6,2
/10
Reviewed 63 week(s) ago
The sheets were not very clean, the breakfast menu was white rice, fried chicken, fried egg and crackers.
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1 people find it helpful
Accommodation's Reply
18 May 2024
Dear. Sir/Madam, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We apologize if there are some things that are still not good in the facilities we provide, especially the poor quality of the linen. We will follow up on this and make this an incentive to improve our services and facilities in the future. We look forward to welcoming you back to Swasana Hotel Medan and ensuring you will have a better stay experience. Warm Greetings, Room Division Manager.
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OT
Okto T. Y.
10,0
/10
Reviewed 65 week(s) ago
Salah satu hotel dengan budget yg murah tetapi yg didapatkan sangat memuaskan
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Accommodation's Reply
15 May 2024
Dear Mr/Mrs Okto T. Y, Thank you for choosing Swasana Hotel Medan as your choice of accommodation while in the city of Medan. We are very happy that you had a good stay. We look forward to welcoming you back to Swasana Hotel Medan. Warm Regards, Operations Manager.
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Number of reviews per page
20
40
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