Overall Ratings & Reviews Red Roof Inn Chester

The stairwell smelled like urine. Our room was dirty and had a moldy smell. The refrigerator had something really gross growing inside towards the back

the room a/c was set on 72 the room was at 65 couldn't get it any different brrr

Good

At first when I went there it was good, but the toilet did have a leak, and the sink and shower ended up clogging up but I mean it was nice being there. The AC was not working either. It was just hot, but other than all of those things, I think that it was an okay stay.

It's a very nice place for the price. I would stay her again

I just liked the convenience.

Clean Staff friendly

The description said breakfast was included, but it wasn’t. I requested a credit for the breakfast but they didn’t give it.

Toilets did not work properly, water leaking, moved to three different rooms and the final room toilet did not flush.

Very comfortable beds, large rooms with plenty of space. Wonderful air conditioning that was constant through the night. The shower was good, decent temperature and pressure, and it was accessible.

Breakfast was not available. No sign saying they were sorry - just we haven’t received our delivery. Not even coffee available. Springs in mattress were uncomfortable.

Grateful

Laundry facilities not available for all of stay

My room like never been cleaned before, and smell like cigarettes.

The Front Desk Representative was friendly, efficient and prompt. However, the condition of the room was poor. The door was misaligned, which made it difficult to open and close, as well as impossible to set the security deadbolt. Also, there was no TV remote control in the room. When I inquired at the Front Desk they informed me that other customers had removed most of the remote controls and there were no more available. Since it did not appear that the hotel was sold out, I was a bit surprised that I was not offered a different room, or that they did not take a remote control from one of the other rooms and give it to me. Moreover, in the morning the breakfast bar was non-existent. The juice machine was broken and the milk for cereal spilled all over the floor. I feel there should be some sort of compensation or partial refund because the breakfast was not as described in the hotel description.

The employee who checked me in extremely quick. The room itself was really nice, but it's age was showing. Marks/scratches on the wall near the door. The bathtub looked like it had to be resealed and was coming apart. I could look over these things, but having doors slamming all night long was a huge issue. It sounded like someone was trying to break in, that's how loud the doors slamming were.

Very poor no hairdryer no continental breakfast it took me about 20 minutes for someone to come to the front. The bathroom was coming apart. The hot water would not even work. I just feel like I want my money back. First of all as false information on the website the next-door had four dogs, and they bark all night long.

The entire staff was truly amazing..

Staff is amazing. The breakfast is avg. Sometimes missing basic things like milk,cream cheese,juice.

Only problem i had was no hot water