Room was perfect, bigger than I expected. Shower was one of the best hotel showers I've ever used. Really nice experience in the Spa (extra cost for that)

All of the above and location.

Staff were excellent. Rooms very modern and spotless. Absolutely zero complaints . Will definitely stay again

Excellent Hotel great location!

Amazing

Everything about this hotel was good - location, lovely rooms, welcoming staff.

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Excelent

Everything was perfect! The pizza wasn't good, but the rest makes up for it.

Central location, easy walking distance to everything. Room clean and spacious, modern, updated decor. Hotel breakfast was excellent. Will stay here again.

It was my second stay with this hotel. This time, the coffee machine was out of order ( they said they will fix it next day )and the scale was also not working which was not fixed even in next day. Floor towel was missing when checked in in the first day. Ali, the staff who was always very helpful, sent to the room swiftly.

Comfy room and beds with quiet air con. Nice shower room. The rooftop pool was disappointing. It is very small. The terrace is nice but can get busy as only 10 sun beds. The parking cost 25 euros a night, which was by far the most expense on our trip. No idea where hotels.com got the idea it was free as stated in the listing.

We were staying at this property during The Semana grande. The, experience of watching a firework show every night from the Hotel’s rooftop bar, while drinking complementary cava was a highlight of our evening for 5 straight nights. Hotel pool, overlooking the entire city is another highlight, our children absolutely loved it and we could relax there as a family for a few hours every day, in between morning and evening adventures.

Everyone nice / room beautiful/ good place to practice spanish

Clean, Modern, central hotel in Bilbao. The rooms were small, but neat and tidy. The bathroom was again small but with a large powerful shower.

Great hotel and staff! Location very good. Comfortable rooms, would highly recommend 😊

Hotel was nicely modern and well kept. We got a room with a balcony facing the interior courtyard - it was nice & quiet. The room was a comfortable size with a good sized bathroom with walk in shower. Conveniently located on Gran Via with many restaurants close by and a grocery store within walking distance. A bus stop a block away on Gran Via that can take you to the train station or old town. The front staff was generally fine except for one guy. A bit aggressive & not exactly personable. A girl greeted us & was going to help - he cut in & took over. His communication was a bit abrupt & a bit condescending.

Great property

Excellent property. Very conveniently located

Everything was done so well. From check in to check out there was no issues and everyone was very helpful. They upgraded our room which was also well appreciated. It’s a 10 min walk to everything.