Overall Ratings & Reviews Layla Tulum - Adults Only

STAFF WAS AMAZING!!! So friendly and accommodating-- great hospitality. Paid for a upgraded room but was changed to a different room due to an undisclosed problem. However, offered a bottle of wine/room service on the house. Clean room Clean bedding Blow-dryer avail Walkable Nice shower pressure. No privacy on balcony Breakfast delish. Rooftop pool was a vibe

I cannot say enough about the staff at Layla! Ricardo and his team make you feel so special and catered to. Everything we ordered on the menu was absolutely delicious and drinks are amazing! The only thing that could make this hotel better is if it were on the beach. But! The sister hotel that is on the beach is available to visit and they make you feel like royalty as well!

Very helpful front desk staff. Very clean property, rooms, pool etc and walkable to all the best spots.

Nice hotel. Needs a make over. No gym, or spa on site as advertised?? Abit disappointed when we arrived and these two major factors for booking were not on site.

Love it. I book the room for my parents and they love the service. Amazing staff, great area, great drinks and will be returning to this hotel again.

Honesty i had some ideas for places to eat but the concierge were amazing with their suggestions. Definitely ask the conciegre for their suggestion on places to eat. Shout out to staff :).

Amazing staff and amazing service.

This property is in a great location for shopping, nightlife, restaurants and public transportation

Beautifully decorated hotel, excellently thought out style but the real stars are the staff. They are helpful, friendly and provided us with excellent advice regarding our holiday.

Had a great stay!

Amazing staff!!! They helped make transition smooth. Very helpful and resourceful.

Everything was amazing except for the noises. The sound proof windows doesn't work. We couldn't sleep. Will be better to stay in a room on the back of the building. Our terrace room shared the balcony with another room. Everything else great

The staff were magnificent. Very attentive, caring and fun. They helped us with restaurant and beach recommendations, arranged our airport transfers, and were a delight. The food in the hotel was very good, as were the cocktails. Very clean and sage and a feast for the eyes!

Hotel is in a nice enough part of town but…..room was broken into and be warned the safes are a joke. Safe was opened and cash, new cell phone and raybans stolen. Hotel said they could see two guests breaking in on camera but they checked out already. Filed police report which was not easy. And hotel said they would help me with dealing with their insurance company but to no avail. Now the hotel is ghosting us so tough luck. Hotel owner did say we could have two free nights in the future to compensate for our early departure as we didn’t want to stay for the rest of our booking but that’s all!

Great place to stay at. The food around the hotel is good food.

The property is amazing, the staff is amazing extreme helpful and kind. It is centrally located to everything in downtown Tulum. Would recommend staying here.

Pool towels super dirty and big deal over a towel that was missing. The deposit is ridiculous. Not what we expected not as advertised. The roof top and pool was ok. The bar tender didn’t seem to know how to make any Drinks. Not a good experience.

Amazing place with great staff. I can’t wait to come back again. I had a great time. Joshua and the receptionist were really nice to us! Thank you so much.

Location

In the center of Tulum. Dining, nightlife, close to sea. Absolutely beautiful inside,