First of all, we would like to acknowledge your comments and are very sorry that this experience was not as expected.
Regarding daily housekeeping, we follow a flexible policy - meaning that housekeeping services will be performed upon request, to ensure maximum privacy and comfort for guests. This is a process currently applied by many modern accommodation systems, especially in the model combining hotels and serviced apartments.
Although not completely similar to the traditional hotels that you have experienced, we still ensure full amenities, quick support, and have a receptionist and customer care team on duty to assist when needed.
The comparison that "cannot be called a hotel" - we understand that it is a personal feeling, but we hope you also understand that today's service standards have many forms suitable for each customer group. And we always aim for transparency and clarity from the booking stage to avoid unfortunate misunderstandings.
We hope to have the opportunity to serve you next time to bring a more complete and suitable experience.
