Overall Ratings & Reviews The Crown Hotel KLIA

Thank you for your review. We’re glad to hear that your check-in and check-out experience went smoothly and that our staff made you feel welcome. We hope you had a pleasant journey, and we look forward to welcoming you again in the future. Warm regards, Management, The Crown Hotel

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you found our room and toilet clean and pleasant, and that our hotel served you well during your transit. We’re also glad the airport transfer service was helpful and convenient for you. Your satisfaction is our priority, and we truly appreciate your support. We hope to welcome you back again in the future. Warm regards, The Crown Hotel Management

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay, especially regarding the room odor and the presence of pests. This is not the standard we aim to provide, and we will be addressing this matter with our housekeeping and maintenance teams immediately. We’re glad to hear that you found the bathroom clean and well-maintained. As for the room location and soundproofing, we understand your concerns and will work on solutions to improve comfort for our future guests. We truly value your feedback, and we hope to have the opportunity to serve you better in the future. Warm regards, The Crown Hotel Management

Dear Guest, Thank you for your kind review and for choosing to stay with us during your transit. We’re delighted to know that you found our hotel strategic, affordable, and comfortable for your short stay. We truly appreciate your kind words about our friendly and helpful staff. It’s also great to hear that our airport shuttle service was convenient for you and your group. We hope to welcome you again on your next transit in KLIA. Safe travels! Warm regards, The Crown Hotel Management

Dear Guest, Thank you for your wonderful feedback! We're glad you found our location convenient, your stay comfortable, and that you plan to visit us again. We truly appreciate your support and look forward to welcoming you back soon! Best regards, The Management The Crown Hotel

Dear Guest, Thank you for your feedback. If your booking was already paid, there should not have been a need to visit the ATM. We apologize for any misunderstanding and would be happy to clarify the situation. Please feel free to reach out to us so we can assist you further. We appreciate your stay with us and hope to welcome you again in the future. Best regards, The Management The Crown Hotel

Dear Guest, Thank you for your review! We're glad to hear that our location met your expectations and that you found it convenient to the airport. We hope the nearby restaurants and strategic location added to your overall experience. We look forward to welcoming you again in the future! Best regards, The Management The Crown Hotel

We apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your feedback and will share it with the team to improve guest comfort. If there is any inconvenience during your stay, please do not hesitate to contact our staff at the front desk, so we can assist you immediately. Thank you for your review

To Honored Guests, Thank you for your positive review. We are happy to hear that you are satisfied with our hotel which is close to KLIA. We hope to welcome you back in the future for a better accommodation experience. Kind regards, Hotel Management

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by being asked for the tax payment upon your arrival, especially after the check-in time had already passed. This should not have occurred, and we will ensure that our team is reminded to handle such situations more efficiently in the future. We appreciate your understanding and hope to provide you with a better experience next time. Warmest regards, Hotel Management