People often mention about Mandala Hotel & Spa Phu Yen
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Distance to City Center (17)
Staff Friendliness (14)
Bathroom (14)
Bedroom (13)
Check-in/out Time (12)
Family Friendly (11)
Hotel Area (11)
Surroundings (10)
Ambiance (10)
Room Space (10)
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Traveler Reviews Mandala Hotel & Spa Phu Yen
Number of reviews per page
20
20
40
40
Customer reviews
N***n
6,5
/10
Reviewed 6 week(s) ago
The basement parking lot is difficult to get down to. Inconvenient for check-in area. Go to 6F to check-in and then go to the room (eg room on 18th floor). The room is like a miniature serviced apartment.
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Accommodation's Reply
22 Aug 2025
Dear Guest,
Thank you for sharing your experience. We apologize for the inconvenience caused during the parking and check-in process. Your comments will be noted and considered for future improvements.
We are pleased that you are satisfied with the room space, and we hope to continue to welcome you in the next stay with an increasingly comfortable experience.
Sincerely,
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HP
HIỆP P.
10,0
/10
Reviewed 6 week(s) ago
Phuoc. Enthusiastic receptionist. Helped my family check in and out quickly. Brought out water for my whole family. Helped push both large suitcases down to the lobby on the first floor and put them on the car. Very good. In addition, the breakfast buffet is delicious. The rooms are neat and clean.
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Accommodation's Reply
22 Aug 2025
Dear Guest,
Thank you for sharing your wonderful experience at the hotel. We are delighted to know that you were satisfied with Mr. Phuoc's enthusiasm and thoughtfulness as well as the check-in and check-out service. We will pass this compliment on to Mr. Phuoc to motivate him and the entire team.
It is great that you were also impressed with the buffet breakfast and the clean and tidy room. We look forward to welcoming you and your family back soon.
Best regards,
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AT
Anh T. T.
10,0
/10
Reviewed 7 week(s) ago
Great, beautiful view, good service, close to the center, friendly staff especially Anh Thai
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest,
Thank you for your compliments to our hotel and our services. In particular, we are very happy that Anh Thai has brought you a good experience. We will pass on this encouragement to Anh Thai and the entire team to maintain the best service quality together.
We look forward to welcoming you back in the near future.
Best regards,
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DH
Dinh H.
9,7
/10
Reviewed 7 week(s) ago
Nice and comfortable hotel. The staff is very friendly and helpful.
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Accommodation's Reply
15 Aug 2025
Thank you for your lovely feedback. We are glad to know you had a nice and comfortable stay, and that our friendly staff could assist you well. We look forward to welcoming you back soon.
Chen
Staycation
10,0
/10
Reviewed 9 week(s) ago
Enthusiastic and attentive staff, beautiful hotel, will come back when I have the chance.
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Accommodation's Reply
01 Aug 2025
Thank you for choosing our hotel and for your compliments to our staff and facilities. We are delighted to hear that you had a pleasant experience. We look forward to welcoming you back in the near future!
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Chen
Staycation
10,0
/10
Reviewed 9 week(s) ago
Enthusiastic and attentive staff, beautiful hotel, will come back when I have the chance.
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Accommodation's Reply
01 Aug 2025
Thank you for choosing our hotel and for your compliments to our staff and facilities. We are delighted to hear that you had a pleasant experience. We look forward to welcoming you back in the near future!
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NB
Nguyen B. N.
Staycation
10,0
/10
Reviewed 10 week(s) ago
The family had an experience trip in Vietnam, especially Phu Yen. The people at Mandala Hotel are friendly and gentle. Thank you Thai for your enthusiasm in supporting, guiding, consulting, and taking good care of customers. See you again.
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Accommodation's Reply
01 Aug 2025
Thank you for choosing Mandala Phu Yen Hotel for your trip to Vietnam. We are very happy to receive sincere compliments for our staff, especially Thai. Your satisfaction is a great motivation for us to keep trying. We look forward to welcoming you back soon on future trips!
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N***n
Staycation
10,0
/10
Reviewed 10 week(s) ago
Good service, enthusiastic support staff, diverse breakfast buffet
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Accommodation's Reply
25 Jul 2025
Thank you for taking the time to share your positive experience!
We are delighted to hear that you enjoyed our service, the helpful staff and the breakfast buffet.
We look forward to welcoming you back again in the future!
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NV
Nguyen V. N. H.
Staycation
10,0
/10
Reviewed 13 week(s) ago
The staff are enthusiastic and happy to take beautiful pictures, especially Thai.
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Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff, especially Thai. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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NĐ
Nhung Đ.
10,0
/10
Reviewed 15 week(s) ago
The hotel is centrally located, convenient for travel. Reasonable room rates, delicious food.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for trusting and choosing our hotel. We are very happy to know that you are satisfied with our convenient location, reasonable price and quality of food. We look forward to continuing to accompany you on your upcoming trips!
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BT
BUI T. V. M.
Staycation
10,0
/10
Reviewed 15 week(s) ago
Hotel staff is friendly, clean and airy, add white lights for female guests to make up easier
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Accommodation's Reply
20 Jun 2025
Thank you for taking the time to share your experience at the hotel. We are happy to know that you are satisfied with the friendliness of the staff and the clean, airy space. Your comments about adding white lights to make it more convenient for makeup will be noted and considered for improvement in the future. We look forward to welcoming you next time with an even better experience!
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CT
Cao T. B. L.
Medical
10,0
/10
Reviewed 16 week(s) ago
Thanks. Great location, clean bed.
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Accommodation's Reply
13 Jun 2025
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the location and cleanliness of the room. We look forward to welcoming you back soon!
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l***e
Staycation
9,4
/10
Reviewed 28 week(s) ago
Brand new room, beautiful interior, beautiful room layout, friendly and enthusiastic staff, lovely security guard in the lobby
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Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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q***c
10,0
/10
Reviewed 34 week(s) ago
Friendly staff. Central location, convenient for travel.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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td
thông d.
Staycation
10,0
/10
Reviewed 42 week(s) ago
Enthusiastic staff, specific advice and support. Good drinks. Mr. Tam of the swimming pool is enthusiastic in supporting. There is a massage chair.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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VT
Vo Thi K. L.
10,0
/10
Reviewed 48 week(s) ago
Great, thank you Thao and Loc for your enthusiastic support.
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2 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff, especially Thao and Loc. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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Ha Thi M. H.
Staycation
10,0
/10
Reviewed 49 week(s) ago
Clean room - enthusiastic and lovely staff Mr./Ms. Thao - Phuong - Loc, attentive care. Delicious breakfast. Clean swimming pool with 24/7 staff. Convenient location for dining and sightseeing.
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3 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff, especially Thao, Phuong, Loc. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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th
thanh h.
10,0
/10
Reviewed 50 week(s) ago
Good location, great staff and cheap as you never see in any hotel in the world. Must try, haven't got time to try the breakfast but will definitely come back.
3 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our location, friendly staff, and unbeatable value. We're sorry you didn't have the chance to try our breakfast, but we’ll be looking forward to welcoming you back soon for an even better experience!
da
duc a. n.
Staycation
10,0
/10
Reviewed 50 week(s) ago
The staff is very cute (receptionist Phuong) and enthusiastic. The space is luxurious and quiet. I was supported to check in early at around 10am. Any questions were answered. The cleaners as well as the gym and pool trainers all take care of the guests very carefully. It's worth trying, everyone. I booked this 10/10 room 2442. I hope the staff team will always develop like this, will come back many more times. Love u all guys.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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NH
Nguyn H. X. N.
Staycation
10,0
/10
Reviewed 50 week(s) ago
If I come back to Phu Yen, I will definitely book here again.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!