9,1
Exceptional
From 398 reviews
Provided by travelers on
Cleanliness

9,3

Room Comfort

9,3

Meal

8,9

Location

9,1

Service and Facilites

9,2

People often mention about Citadines Sudirman Jakarta
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Bedroom (35)
Staff Friendliness (33)
Distance to City Center (31)
Room Space (31)
Bathroom (30)
Hotel Area (30)
Wifi (29)
Ambiance (29)
Family Friendly (27)
Check-in/out Time (26)
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Traveler Reviews Citadines Sudirman Jakarta

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40
Customer reviews
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Endang F.
icon-Leisure
Leisure
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10,0
/10
Reviewed 3 week(s) ago
Recommended and strategic hotel in Jakarta
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Accommodation's Reply
30 Jul 2025
Dear Mr. Endang, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your kind words and for recommending our hotel! We’re delighted to hear that you appreciated our strategic location in Jakarta. Looking forward to welcoming you again soon at Citadines Sudirman Jakarta. Warm regards Ittaki Tafuzi - Guest Service Manager
D***a
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Leisure
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10,0
/10
Reviewed 3 week(s) ago
The apartment is very clean, and easy access to everywhere.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Warm greetings from Citadines Sudirman Jakarta! Thank you for your review! We're glad you found our apartment clean and easily accessible. We look forward to your next visit! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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I***n
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Staycation
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10,0
/10
Reviewed 4 week(s) ago
Very comfortable, suitable for bringing family and in the middle of the city
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Warmest greetings from Citadines Sudirman Jakarta! Thank you for your review! We're delighted to learn that our accommodation is comfortable and family-friendly, especially with its strategic location in the city center. We look forward to welcoming you and your family back! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Achmad F.
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Business
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8,8
/10
Reviewed 5 week(s) ago
Comfortable room, don't want to go outside. 😁
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Accommodation's Reply
14 Jul 2025
Dear Mr. Achmad, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your lovely feedback! We’re delighted to hear that you found the room so comfortable you didn’t want to leave. We look forward to welcoming you back soon! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
I***n
icon-Leisure
Leisure
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9,4
/10
Reviewed 6 week(s) ago
As usual, if there is an event at GBK or Senayan area, I always stay here. What I like the most is that there is a pantry in the room, so if you order food through an online application, you can heat it first and eat using proper cutlery.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Warm greetings from Citadines Sudirman Jakarta! Thank you very much for your loyalty in choosing us when you have events at GBK or the Senayan area! We are glad you like the in-room pantry facilities that make it easy to heat food and enjoy dishes with complete cutlery. We look forward to your next visit! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager.
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Erwin P.
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Staycation
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9,4
/10
Reviewed 10 week(s) ago
This is my 3rd time staying here. It fits my needs and is very comfortable.
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Mr. Erwin, Warmest greetings from Citadines Sudirman Jakarta! Thank you very much for your review! We are very happy to know that you enjoyed our new and clean hotel. We look forward to welcoming you back on your next visit. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Dany E.
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9,7
/10
Reviewed 10 week(s) ago
nice..the hotel is new and clean
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Valued Guest, Warm greetings from Citadines Sudirman Jakarta! Thank you for your review! We are glad to hear that you enjoyed our new and clean hotel. We look forward to welcoming you back! Warm regards, Ittaki Tafuzi - Guest Service Manager
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Endang F.
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10,0
/10
Reviewed 10 week(s) ago
Good hotel and recommend hotel at center Jakarta.
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Accommodation's Reply
12 Jun 2025
Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your kind review! We're delighted to hear that you enjoyed your stay and found our hotel in Central Jakarta worth recommending. We truly appreciate your support and hope to welcome you back again soon! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Endang F.
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Staycation
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10,0
/10
Reviewed 12 week(s) ago
Good room, humble staff, clean room, and good hotel.
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Accommodation's Reply
14 May 2025
Dear Ms. Endang, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for your kind feedback! We’re truly pleased to hear that you had a pleasant stay and that you found the room comfortable, our staff courteous, and the cleanliness up to your expectations. Your positive impression of our hotel means a lot to us, and we’re glad we could contribute to a memorable experience. We look forward to welcoming you back to Citadines Sudirman Jakarta on your next visit! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
Jaka
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The best, complete, now using smart TV.
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2 people find it helpful
Accommodation's Reply
09 May 2025
Dear Mr. Jaka, Warm greetings from Citadines Sudirman Jakarta! Thank you very much for your support and loyalty as our regular guest. We are happy to hear that you enjoyed the complete facilities, and now with the addition of Smart TV for more comfort during your stay. We look forward to your next visit! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Endang F.
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Leisure
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10,0
/10
Reviewed 13 week(s) ago
View the best hotel and recommend a hotel in Jakarta city.
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Accommodation's Reply
09 May 2025
Dear Mr. Endang, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your kind words. We're truly honored to be considered one of the best hotels and to receive your recommendation in Jakarta. It means a lot to us, and we look forward to welcoming you back for another memorable stay. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
R***a
icon-Staycation
Staycation
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9,7
/10
Reviewed 16 week(s) ago
The place is comfortable and clean..it's a great place for family gatherings.
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+4
1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warm greetings from Citadines Sudirman Jakarta! Thank you for your positive review! We are very happy to hear that you feel comfortable with our clean and family-friendly unit. May the moments together bring many beautiful memories. We look forward to welcoming you back to Citadines Sudirman Jakarta! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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atika r.
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Staycation
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8,8
/10
Reviewed 17 week(s) ago
I spent my Eid al-Fitr 2025 at Citadines Sudirman with my family. Its such a great experience staying at Citadines with my family. It is indeed a bit of a challenge with the parking building where every time we want to go out we have to give a ticket to the receptionist in the lobby, which in other hotels we should just give a stamp for guests who stay, but anyway it does not reduce the rating, not to mention the way they handle complaints is very responsive, their staff is also very friendly. Definitely will come back to stay at Citadines Sudirman, keep up a good work..
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Accommodation's Reply
15 Apr 2025
Dear Ms. Atika, Warm greetings from Citadines Sudirman Jakarta! Thank you very much for sharing your Lebaran 2025 experience with your family at Citadines Sudirman Jakarta! We are very happy to hear that you enjoyed your stay with your family, and the service from our team left a positive impression. Your input regarding parking access is also highly appreciated, and will be our evaluation material so that in the future the guest experience will be more comfortable and practical. Responsiveness in handling complaints and the friendliness of the staff are indeed our main focus in providing the best service. We look forward to welcoming you back in the future. Thank you for your trust, and see you again at Citadines Sudirman Jakarta! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
The hotel is comfortable, the rooms and bathrooms are clean, the sheets are clean, the staff is friendly, the lobby is spacious.
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1 people find it helpful
Accommodation's Reply
25 Mar 2025
Dear Valued Customer, Warm greetings from Citadines Sudirman Jakarta! Thank you for your feedback! We are glad to hear that you felt comfortable during your stay, enjoyed the clean room, friendly staff, and spacious lobby. We look forward to welcoming you back again soon! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Mario F.
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Staycation
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9,4
/10
Reviewed 24 week(s) ago
The room is spacious, clean and very comfortable. The cooking utensils are also complete.
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2 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear Mr. Mario, Warm greetings from Citadines Sudirman Jakarta! Thank you for sharing your experience! We are glad to hear that you felt comfortable with the spacious and clean room, as well as the complete kitchenware facilities. We look forward to welcoming you back again soon! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager.
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Endang F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 26 week(s) ago
The Best Hotel 5 Star at Jakarta, nice view, clean room, humble staff and location strategic
2 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Ms. Endang, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your wonderful review! We're honored to be considered the best hotel in Jakarta and delighted that you enjoyed the nice views, clean rooms, and strategic location. It’s also great to hear that our staff’s hospitality made a positive impression on your stay. We truly appreciate your kind words and look forward to welcoming you back for another exceptional experience! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
A***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 26 week(s) ago
Their interior is definitely new. So clean and very spacious. Would love to come back with my family.
2 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your kind review! We're delighted to hear that you loved our new interior, found everything clean, and enjoyed the spaciousness of our accommodations. It’s wonderful to know that you’re considering coming back with your family—we would love to welcome you again for another fantastic stay! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
a***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 28 week(s) ago
I always like staying at Citadines. This is my 3rd time staying at Citadines. But our last visit was a bit disturbed because the staff who checked our room said that we had a complaint about the TV and he wanted to help check it. Even though I didn't call or complain about it. But in the morning I got a complimentary as an apology from the front house. Thank you, keep up the good work.
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1 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Valued Guest, Warmest greetings from Citadines Sudirman Jakarta! Thank you very much for your valuable review! We are very glad that you always choose Citadines as your place to stay. We apologize for the inconvenience you experienced regarding the staff checking the room. We will follow up on this so that similar incidents will not happen again in the future. We are also glad to hear that you received compensation as an apology from the Front House team. Thank you for your understanding and appreciation for our work. We look forward to welcoming you back for a better stay experience on your next visit. Warm regards, Ittaki Tafuzi - Guest Service Manager
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adi s.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 29 week(s) ago
A comfortable hotel for families, spacious rooms, clean throughout the smell of the room, bathroom or kitchen and family room. And also great provided coffee machine in the lobby. If we go to Jakarta we will stay here again.
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1 people find it helpful
Accommodation's Reply
15 Jan 2025
Dear Mr. Adi, Warmest greetings from Citadines Sudirman Jakarta! Thank you very much for your review! We are very happy to hear that you and your family felt comfortable with the facilities we provide. We look forward to welcoming you back to Citadines Sudirman Jakarta on your next visit! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Richard
icon-Staycation
Staycation
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10,0
/10
Reviewed 29 week(s) ago
fun for families with a comfortable room feel
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Accommodation's Reply
15 Jan 2025
Dear Mr. Richard, Warmest greeting from Citadines Sudirman Jakarta! Thank you for your review! We are glad to hear that you enjoyed your time with your family and felt comfortable with the ambiance of our room. Hope to welcome you back to Citadines Sudirman Jakarta! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
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Number of reviews per page
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