Overall Ratings & Reviews Comfort Inn & Suites

Check in and out was a smooth process, staff were sweet!

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Room was immaculate condition. The staff was very attentive and friendly.

Our stay wasn’t “terrible”, a hotel is a hotel. Clean, comfortable beds, clean sheets, hot shower, continental breakfast in the morning ( only served from 7am-10am where almost all other hotels I’ve visited breakfast starts at 6am) And with the unfortunate lack of any other hotels close to the vicinity of Medina NY options are extremely limited, but we booked our stay and hoped for the best. Our teenage child had an over the weekend event in the area and needed a close by establishment to return to overnight, while myself and significant other chose to attend a concert at Highmark Stadium in Buffalo and would return a few hours later than or child would finish for their day. All mentioned factors worked out perfectly, the sad and disappointing point is this hotel’s check in time is 3pm also the same as almost any other while we were willing to pay an added fee to check in early,also like almost any other offering early check in/late check out this hotel does not and would not allow this. They claimed on a voice phone call they were short staffed, were extremely booked and couldn’t ensure a room would be clean in time for an earlier check in. We decided to venture through the town to kill some time and after a few hours went to the hotel to face to face ask if we could pay an added fee to check in early and was once again turned away so for another 2.5 hours sat in their empty parking lot, while we were told it was extremely booked and very busy If we can help we won’t be back

Staff was wonderful. Clean rooms. Entire stay was perfect. Will stay here again when in the area.

Everythingwas right. The room wa sgreat except no closet space.

The property was ok, the hotel itself was VERY clean and quiet. The manager's were very friendly!

The staff was very friendly and helpful. The hotel and clean and comfortable.

Very friendly clean definitely stay here again.

New property. Clean and quiet. Coffee was always available. Breakfast was great!

Everything was easy, clean and friendly

Good stay a bit overpriced for the area.

Staff is uptight

Melissa at the reception was wonderful. She is very friendly and hospitable. She assisted us and provided updates during a thunderstorms when we were getting ready to go biking.

A quick overnight stay while visiting friends in the area. Hotel felt like an oasis in the middle of nowhere but we didn't travel any further west and in rural NY a whole town could have been hidden around the next hill or bend. Hotel was exceptionally quiet, we were the only guests around when we went down for breakfast; food was good and the quiet setting was perfect for the hangover I was nursing lol.

We tried to cancel the reservation but were told we could not because it was booked by a third party. My husband booked a fishing trip with friends, the fishing trip was cancelled because of bad weather so he no longer needed the hotel. I tried to get a refund but to no avail.

This facility appears to be brand new. Everything is clean and beautiful and well-stocked. The man at the check was friendly and helpful. We really liked him. The hotel does not yet have a sign out front and there is nothing within walking distance but plenty of restaurants near by if you have a car. Easy access to downtown Medina with its wonderful, historic buildings.

A little on the pricey side, as well as pricey on what little snacks that were available. Breakfast was good and primary reason for chosing this particular establishment was location.

Property is modern and very comfortable. Staff were friendly and helpful. Highly recommend.

Very clean. Great room service. Clean towels every day. Great free breakfast.