My new home in Toronto. Cannot fault the property or the staff.

The customer service is extremely slow and poorly managed. As hotels guests, we are reserved an area in the common space for guest-only access. This is not a privilege however a benefit included in the amenities fees. After check-in, I ask the floor manager for access. He informs me that the entire space is full, particularly with walk-ins. Instead, he recommends that I leave the hotel and try my luck elsewhere. After further explanation of dismay, he redirects me to their restaurant, Alder which closed within the hour. The next morning, I called reception for a water kettle. It took over 30 mins to receive the kettle after numerous calls and reminders. Lastly, for the nightly rate, the room only offers a measly amount of two 250mL water bottles/day. There are no complementary bottles thereafter, no water stations to refill reusable bottles, and the restaurant will not allow water carafes to be brought to the rooms.

Love this hotel the staff is amazing and the food court nearby is perfect for a Quick bite!

Super clean rooms, very quiet hotel and easy walking distance to sjops, etc

Great location - very good experience

Staff was super helpful and pleasant ambiance

Very cozy, amenities were luxurious, really great stay.

Excellent Service, Ambiance, and rooms so comfortable.

Great room and hotel!

Lovely staff

The design of the space was well executed; it created a calming and elevated hotel experience.

Friendly, helpful staff, beautiful room, comfy bed and great location!

Great Staff!

Great room. Great bar with breakfast, brunch and snacks. Beautiful design

Friendly staff and great soaker tub for relaxation

Vibey hotel, great for solo business travel

Room was in good condition but value fir price is just not there.

Excellent customer service and the energy was vibrant. I enjoyed my stay at Ace Hotel! Keep up the great work

Beautiful rooms and hotel decor. Great location

Beautiful hotel, room and stay. Wish I could have stayed longer