Overall Ratings & Reviews Hotel Amatte San Miguel de Allende

Excellent

Great hotel with calming authentic aesthetic

good

Lugar maravilloso, con excelente restaurante y amable atención. Nos tocó mucho ruido porque la habitación de arriba y al lado estaban en remodelación. Nos hubiera gustado estar lejos de esto, o por lo menos que nos hubiera notificado la noche anterior.

Staff was very friendly and attentive to our needs. Felt like family the time we left!❤️

Mi experiencia en el hotel no cumplió con mis expectativas. El hotel como tal es muy bonito su arquitectura y decoración son de lujo, sin embargo carece de amenidades y el servicio tiene mucho que mejorar, pareciera que la comodidad del huésped no es la prioridad. Las únicas amenidades que ofrece son la alberca, el gimnasio, su restaurante y el transporte al centro de San Miguel, aún así no pudimos disfrutar de ninguna de ellas ya que la alberca aunque es hermosa no tiene calefacción y está en plena entrada del hotel por lo que todos los trabajadores pasan por encima de ti mientras estás bañándote, solicitamos el servicio de transporte y no tenía conductor disponible y por último intentamos comer en el restaurante y un plato vino frío y el otro crudo, un menú muy limitado y calidad que no está a la altura de los estándares gastronómicos de San Miguel de Allende. En cuanto a las habitaciones el aire acondicionado no nos funcionó, bajamos a las 2 am a solicitar apoyo ya que los mosquitos nos estaban comiendo y la intención de ayudar fue poca, aún y cuando estaba con mi bebé de 18 meses. Espero puedan trabajar en mejorar y poder llegar a estar a la altura de los principales hoteles de San Miguel Allende, tienen mucho potencial que no están aprovechando.

Would not stay again solely due to the noise. You hear everything through the walls, including any chair that moves upstairs on the rooftop starting from 7am-11pm. They have loud music playing until 11pm on the rooftop but yet no one is ever there. The restaurants are almost non existent with people in the evening and and poor service. Nice setting, but little to take advantage of throughout the day and night, including room service etc. This place should shift into a bar/restaurant because it’s very uncomfortable to enjoy with the noise, does not make sense as a hotel and there is nothing to do all day.

Great quiet area

Beautiful and chic boutique hotel. Playing loud music all the time in rooftop bar/restaurant which can be heard in the rooms. Away from town center.

Very accommodating and helpful.

This is a dishonest place. They way way over charged me for an extra night. Dishonest people and i talked to manager. Don't stay here.

Amazing view from restaurant terrace of San Miguel. Outstanding food. First class in every way.

This property was very aesthetically pleasing during the day and night. The vibe was so chill from morning to night. Staff is totally incredible and made us feel like we were the only people there (and we were not). The gym had great equipment. The food was great and the service was really impeccable. They also had a very convenient shuttle service that took you anywhere you wanted to go. Thanks to all the staff at Amatte, we will see you next year.

The service at all the restaurants was very bad. Welcoming service and help desk were very good, but the overall experience is not good taking into account long waiting times (45 minutes for a guacamole & fries) or them pushing you to consume the brunch when continental breakfast was included on the price, hence offering a bad service because of not paying their preferred option. Oversold

Buen servicio!!

Beautiful property with modern sleek design yet with authentic Mexican feel. Great staff and good food. They could improve the sound insulation and add a chair to the deluxe studios as there isn't any sitting area inside the room other than the bed. The shower area is huge, you can easily fit 4 people and rain shower is out of this world.

Beautiful property. The people were incredibly nice and taxis were easy to grab and affordable to the center of town. The rooms were very nice. The bed was a little firm. The pool was in the middle and it was too awkward and a little cold to swim. Also there is no hot tub, which would have been nice. The restaurant on the main level is nice and more affordable. The upper rooftop is breathtaking and the mussels were delicious. The view is incredible but the prices were much higher. Overall it was a really good hotel. It also has a service to pick you up from the airport, which was very helpful. The nicest people are there!

Beautiful boutique hotel with great service from everyone. Not in downtown but shuttle bus is are always around.

Room was nice, friendly staff but the most striking feature of this hotel is its magnificent design, especially the amazing rooftop bar and restaurant. The restaurant is quite pricey but very good. Cool DJ on Friday and Saturday evening. Free transportation to the city center. A very hip place!!!

Nuestra experiencia no empezó muy bien dado que tiene un bar muy ruidoso en el rooftop y se escucha adentro de las habitaciones. El staff MUY BIEN nos trató de ayudar y el gerente Carlos con excelente actitud nos compenso. En un mes las ventanas ya serán anti ruido y sin duda regresaremos. Increíble servicio, comida deliciosa.