We got locked out of our room and they didn't have maintenance and us being locked out of the room for the night was actually an option for them. they were completely willing to let us be locked out of our room all night. they actually said we're sorry there's nothing we can do there's no name that's here. My first experience it was hotel was terrible and i gave them a second shot and the second time was even worse i probably won't say here again

Very nice rooms and great locations. Staff was excellent!

Great location. Spacious and clean rooms. Staff is excellent!!

Great hotel no complaints very clean wonderful staff. There's a supermarket right in the complex basement. Lots of little restaurants.

The jacuzzi is closed permanently, the room had a smell, the shower wasn't spotless.

Tat at the front desk was the most amazing and sweet person and very helpful. I really liked her.

It was a very present time

The staff were courteous and kind; the facilities were great.

Room was great had all we needed, Staff very friendly. Great price for what you is offered. Breakfast was awesome as it was at a near restaurant and you had a great choice. Would stay there again, very convenient to Cebu central.

Nice staff.

Staff are very friendly, helpful.

Checking in is promptly at 2pm. Room on 8th floor was comfortablen and clean. Shower had really hot water, which felt good. The walls are paper thin. I could hear nextdoor neighbor sneeze. Along with having an unfortunate night where neighbor had a booze party at midnight. Pretty disappointed because I was sleeping comfortably in a nice comfortable king size bed. Kitchen had mini fridge, toaster, oven and tea kettle, along with cutlery and cutting board. Housekeeping was great. They provided water and kept sheets and towels clean. They're the silent troops that deserve the high room rates. Location is tucked away near great restaurants. Ayala IT is a kilometer away but the traffic to get there means playing Frogger dodging the worst driving intersection and conditions. I wouldn't recommend a walk to travel across the street at night, where car and motorcycle drivers accelerate toward pedestrians like they're in a simulation of "Grand Theft Auto" Cebu City.

The kitchen was well used especially for the senior citizens of our group. They enjoyed just making their breakfast leisurely.

Fantastic facility, location, and cleanliness.

Room was nice just everyone there look sad and unhappy made the experience depressing

I enjoyed the stay as we all have access to rooftop and we’ve been able to view the spectacular fireworks in 360 degrees. This was my second stay. 🎉🎈

We stayed 17 days and the experience was outstanding. Every staff member from hospitality, security, to reception was attentive and polite. Deliveries from apps like GrabFood and Shein arrived without any issues. The location is unbeatable: bars and restaurants on the ground level, and Ayala Mall Central Bloc just a 5 minute walk away. Metro grocery made it easy to grab food, snacks, or toiletries whenever needed. We also rented a car during our stay registering it and getting free basement parking was a breeze. Thank you for the great experience. We'll definitely be back.

Loved this place highly recommended

Room is good but no services.

We thought this hotel was okay when we arrived. However, on the first night when we were ready for bed, we opened the bed sheets and it was dirty inside with other peoples hair and stains. We called the reception to change the sheets which they did. They asked me 4 times if we had used the bed yet which I replied every time we had not used the bed yet. The real problem was however, they tried to charge us extra money to change the sheets. When I objected, the staff started saying that I was the problem and they charged us to change the sheets because we should’ve asked as soon as we entered the room at 2pm. The outside of the bed was clean so we didn’t think under the sheets would be dirty. Some of the staff were very rude as well when discussing the situation in Bisaya. They did not realize that I speak Bisaya too and quickly left when I started speaking to them, leaving the poor receptionist to handle the situation alone. I will not be coming back here and will advise my friends and family not to visit this hotel.