I was really disappointed with our stay at hotel tequila. We stayed there 3 years ago and it was lovely. When we arrived it took us banging at the wooden gate and calling the hotel 3 times before some came opened the gate so our cab driver could drop us off. The room was clean, but the bed was very uncomfortable. We paid for breakfast, but there was nothing that my husband would eat. He asked if they just had some toast and maybe some sausage that wasnt mixed with the egg, and said yes but it would be extra. The pool and the grounds were very unkempt. I will be choosing another location next time im traveling to cancun

Rooms very clean and staff super nice

perfect

Lack of accessibility of staff, gate locks at 10pm and open at 7am. Woke up to a tarantula on my bed.

Hotel Tequila is definitely a cute and quaint place with some charming decorations but the bed bugs were a huge turnoff for us. The staff tried to be accommodating by moving us to a different room, but there were bed bugs there too. We left immediately and stayed at a newer hotel near the airport. This was disappointing because the location was close to the Xochimilco show where we were going that night and it was terribly inconvenient to move after we had settled in. I tried reaching out to inquire about a refund but didn't want to be distracted and upset before the show. Supposedly someone was going to look into it but I didn't get any of my money back. I won't be going back there and will definitely double-check the beds in places like that.

Clean rooms

Pretty bad but not terrible, room was clean enough

Loud

Overall, great experience rooms were clean, necessary items. E were three females with one king and two twin beds we could’ve used a mini fridge and Hair blow dryer more shampoo and a scale to weigh our luggage. The airport. Transportation is a plus and a bonus. Great choice breakfast included was OK. Will stay again

The room was great. Tv needs American channels especially if they are part of the tourist area. Nobody really speaks English so it was hard to translate. The lights were off half the day with no WiFi and no phone services. The WiFi wasn’t as strong.

Gate is closed to early

I love the people who work there

Hotel tequila is very good and comfortable. We only stayed there one nite and it was great. We did not eat there as we took an uber to downtown puerto Morelos. Very convenient close to airport and all we could ask for on a budget. We would go back

Excellent service

Decent for an emergency night stay. No internet, staff might be friendly but they are no where to be found when you have questions or want dinner.

It was a very bad experience in this hotel. I did not complete my first night. I had to move to another hotel and pay twice for two different hotels and they did not return my money that I paid them. There are no workers in this hotel except a man who seems like a cleaner who does not speak English. There is no Wi-Fi in the hotel. There is no lobby. The hotel area is full of lizards. This hotel is located on a main street where the sounds of cars are very annoying. I did not find even one good feature to mention here, so I do not advise anyone to book and stay in this hotel because the pictures are not reality.

Very nice staff and very accommodating.

We had an emergency flight cancellation and got stuck overnight, spending hundreds of more dollars and unable go get to Cancun until the second day. Communicated with hotel and hotels.com immediately, just after cancellation policy. No one got back to me. I'm being charged anyway. Also communicated upon arrival with both hotel and hotels.com. At some point, we have to be human beings and be understanding, and I will never stay here again, and don't recommend it for a variety of reasons, and don't recommend booking a place with hotels.com and Expedia. Very poor service all around.

Do not stay here. Communication is terrible. COULD NOT FIND THE PROPERTY and was not able to contact the property directly (because they did not answer the phone). Arrived after midnight and took a cab to the middle of nowhere, based on the hotels.com map and ended up paying more in cab fare than the price of the room. They would not provide a refund. Absolutely would NOT recommend this place.

Nice job lace nice owner I would recommend