Overall Ratings & Reviews Grand Hyatt Kuwait

The check-in stuff was helpful, supportful & fast “Yasin”.

The staff is very helpful

Up to expectations and connected to high end mall

Nice and good hotel

Definitely, will stay again on my next visit !

Both Abderrahmans that worked at the front desk were very helpful and accomodating.

Outstanding 👍

مكان جميل وهادئ ومريح

I enjoyed my stay. I enjoyed the facilities at noor spa. Also I loved the fact that it is connected to 360 mall.

Staff miss communication and bad arrangement!

I liked the room size and the variety of food in the restaurants, I did not like the staff attitude and behavior, they have no sense of hospitality, they are not welcoming or friendly. Waited for more than 3 hours to get the room, there was no amenities available in the toilet and when I requested the housekeeping staff just throw them in the room at the TV table and not arranged in the toilet, moreover, next day they didn’t replaced the used towels I have to request that, I paid at the reception for one day breakfast but when I went to the  restaurant to have it the staff their told me that my room number is not registered and I didn't pay for it, I have to go back to the reception to sort it out, good that I have my bank message shows the amount that been deductedfor the breakfast and the transaction was done, the whole stay I was annoyed from the staff treatment.

Thank you

الفندق نظيف وهادي واجهة مشكلة بسيطة الروم سيرفس كان بطيء وطلبت مره زيادة ماي وانسوا اضطريت اتصل للتذكير وعشان تتصل على الروم سيرفس لازم تتصل على اللوبي ويحولك لما سألته مافي طريقة دايركت عطاني رقم وقلت وين احصل عالرقم قالي مو موجود بالغرفه

Excellent hotel I will definitely stay there again in future

I had a very pleasant stay. The hotel has the facilities you could expect or beyond your expect. And my room is amazing and tidy, and has a very modern vibe, and the amenities inside are nice as well. Moreover, most of the staff I met are friendly and professional, especially the manager Emane and her team, they prepared a birthday surprise to me, made me feel really loved and appreciated. Also I would like to thank Mr. Shailendra, he is welcoming and offered a very heartfelt service when I had breakfast. Thanks Grand Hyatt Kuwait !

Hotel nuovissimo con stanze grandi e confortevoli situato all'interno di un mall commerciale. Tutto perfetto ma claustrofobico: nn ci sono spazi vivibili all'esterno! Spa non ancora efficiente. Buona la colazione

Hotel meraviglioso ma senza spazi esterni