Overall Ratings & Reviews Mama Shelter Paris La Défense

Property overall was surprisingly average to poor. There were zero shower amenity options, with no shower gel or body lotion. In fact the lotion was so small it barely covered my forearm. When I requested a replacement, that took 2 days to come. Given the cost, was very unimpressed. A shame given other chains have been to a good standard.

Very welcoming staff, very clean, electric charger point for car. Child friendly and great views of Eiffel Tower.

Nice clean place, with funky vibes

This hotel is a pretty picture with a good bed and a great city view. Unfortunately, the positives end there. For the price, you get zero service, unresolved problems, and even a lack of toilet paper in the room. The air conditioning was a major issue. The windows couldn't be opened, and the air conditioning worked poorly, making the room either too hot and humid or too cold. The shower water pressure was very weak, making it frustrating to use. The hygiene kit was disappointing, consisting only of two types of bar soap, cotton pads and earsticks. It was only replenished after asking at reception. The hotel hosts discos on the 14th floor every weekend. Light sleepers should be prepared for noise until late at night, which can be quite disturbing. Despite notifying the staff in advance about my spouse's birthday, there was no special recognition. After reminding them again, they brought two cookies, which were underwhelming. The floors throughout the hotel were filthy, causing shoes to stick, which was very unpleasant. We reported these issues to the reception, but the only solution offered was to change rooms. We believed the problems were building-wide (as mentioned in other reviews) and didn't want to give up the best part of our room – the view of the city. In conclusion, apart from the comfortable bed and the fantastic view, this hotel falls short in many areas, especially in terms of service and cleanliness. For the price, I expected much better.

Beautiful property! Metro is within walking distance. Only problem was i wish the diner was open more since there's not a lot of food options near

Room and staff are great. Easy access to La Defence and Puteaux. A bit of a maze inside, but access to the rooms and reception is good.

The staff members are really helpful and welcoming. The hotel is clean and very nice, rooms are clean and space of the room is totally fine. Very convenient and the area is nice. There is no water kettle nor coffee machine in the room but other than that all is perfect

Great hotel

Our stay was very pleasant , and we would like to give a special mention to the excellent check in staff , Gracias Diego !!

The hotel is a very modern, cool, high tech, super comfortable and clean place. The hotel is in the financial district, so not much in the area to walk to, but a quick 5 min walk to the Metro, Esplanade de La Defense. We were able to purchase T tickets to get to Paris in 20 minutes. It’s the cheapest way to travel. Staff were all so friendly and helpful. I recommend the Penthouse restaurant. The food was fantastic and if you book after 10pm you have a beautiful view of the Eiffel Tower.

Great location. Really quirky which we loved… however nowhere was it made clear that they would need an extra 100€ deposit so this caused an issue as we had to move some money into the right account with our bank which was inconvenient at 11pm

There’s a young atmosphere, yet the staff is very friendly and proactively helpful. Don’t forget to explore Paris if you get caugt in playing the many retro arcade games in the reception!

Over the top design, friendly staff, decent location for La Defence which is a 30 minute walk. Hotel website stated diner open from 7pm for dinner all days. However, it was closed and staff did not seem to understand timings. Was a Sunday and nothing around so had to take a metro for food as did not want to try their fine dining experience at very high prices. TV in room did not work Room being serviced or rearranged until midnight next door created a lot of noise as wall are paper thin ans actually move when next door is closed. Room was too hot and stuffy and there is no other ventilation in the room. AC was an enigma as no temperature given. I woke at 01:30 in morning and called reception who told me I could come done for a tutorial on how to work the AC. I did and they told me to increase the AC to make it cooler. Ridiculous and it made no difference after standing in my shorts barefoot in the hotel reception. Eco is great but a bar of soap for hair and body ? I decided not to take breakfast as I did not want further disappointment.

Good day! everything was fine, but then the hotel wrote off 130 euros more than it should have, I wrote a letter about this, but no one answered me within 2 days.

No issues

Nice view from restaurant from 14 floor

We had a great stay at this pet friendly hotel. The staff is kind, very welcoming, responsive. Rooms are very comfortable. Will definitely book again!

Good for business trip, but not perfect for family stay. No kettle provided.

Easy access to metro. Nice pizza shop across the way. Super friendly and helpful staff. The penthouse was great.

The decor was one of kind , from the entryway, lobby, and all the way to the interesting decorations in the rooms.