Overall Ratings & Reviews Hilton Grand Vacations Club Maui Bay Villas

I would stay here again!

Superbe property. Spacious elegant rooms. Wonderful pools. If you’re looking for a luxurious place to stay that is quiet, this is the place for you. Also sunset from the beach across the street is sublime. Only downside, beach across the street is on the smaller side and waves pretty choppy.

The rooms are amazing. Pool area is great. Staff is great. Close to lots of restaurants. The beach area though - is eh. Wouldn't stay here if looking for a great beach.

Overall, our stay at the hotel was comfortable, but we did run into an issue that left us disappointed. During check-in, the staff didn’t inform us about the amenities and benefits included with our reservation. Unfortunately, we only found out about them toward the end of our stay, which meant we missed out on using several features that could have made our experience even better. While the hotel itself was pleasant and the room was clean and comfortable, clearer communication at the start would have really improved our visit. I’d recommend that the hotel staff make it a point to explain what’s available to guests at check-in so others can enjoy the full experience.

Nice multiple pools. Quiet. Spacious place . Beyond our expectations. Family friendly and clean.

The central location of the resort on the island was perfect for our family. We traveled to the north and south parts for beaches, restaurants and excursions so HGV was great as a central location! Our 2 bedroom villa, in building 3, was absolutely perfect for our family of 4. We have two teenagers who needed their own beds and my husband and I don’t like sharing a bathroom with them! Lol! It was very spacious, so clean and very new. The washer and dryer was a great bonus too!! The property pools were very nice, the beach club had pretty good options for food when we didn’t feel like dining out. The beach across the street from the resort was really nice too. Parking was never a problem for us and the staff were so incredibly friendly and helpful. We would most definitely stay here again, if we have the opportunity to come back to Maui!

Newer facility! Decor and furniture were beautiful!

Love everything about the hotel, I wish they have more food options, need breakfast lunch dinner and more bars and more things to do! They had no breakfast which was terrible, but it’s the most beautiful amazing place and I would love to stay here again. Hope they have breakfast and more lunch and dinner

I was nervous about the distance to the beach from this property, along with it is shown as a 2 star hotel. However, we ended up staying in building ten and the walk to everything along the paths wasn't difficult. To get to their beach access area had specific times and to get to the little beach patch wasn't worth it. We did find that once crossing the road, where people stop its the law, to the left is access to a nice beach. We walked both sides multiple times. There is also an area that is rocked off that we went and snorkled in that had turtles by the Whale thing, very walkable to. Even though our room was a resort view, we had a small view of the ocean from our balcony. The room was nice, it was the 2 bedroom with a king and two twins. There is a suggestion for a timeshare when you first check in, they weren't pushy about it. On the day of check out you can still use the property amenities and you can reserve a shower time for the showers in the lobby area to clean off before leaving. All in all it is not a 2 star property, we were very pleased. Only issue was ordering food because the main restaurant closes early week days.

Sink drawer was broken, light attached to bed would not turn off the entire night keeping family awake. Bidet didn’t work

Very family friendly. Great location, great property, great pools, great amenities. We would love to stay here again the next time we come to Maui.

I arrived at Hilton Grand Vacations Club Maui Bay Villas a day later (Sunday 6/8) than expected so I requested a days refund from Expedia, Expedia says Maui Bay Villas is ignoring their request so they are unable to refund me. Very poor customer service.

This property is really built more like a timeshare mini-apartment setup with its built in kitchenette and washer / dryer combo. It’s in a quieter part of Maui so it has more of a laid back feel to it and would suit travelers who really want to have a “home away from home”. Ideal for people who have their own car rental. Nice central location with convenient travel times to different parts of the island. The timeshare “talk” is 90 min for a $300 gift card and discounts to other activities around the island. Supposedly no pressure afterwards but I didn’t personally go to listen to it. The washer has a little separate side box on the wall that you have to activate (press button until it turns green) before the washer will actually run a load. Avoid the “breakfast included” option unless you really love egg McMuffins. The breakfast is made to order at the on-site “grab and go” store (8a - 3p) and is limited specifically to the English muffin breakfast sandwich - choice of bacon, sausage, or ham. No substitutions allowed. Also comes with one canne Aloha fruit drink or a large coffee. The breakfast also ends at 11am but it doesn’t say that anywhere on the voucher. I would suggest Hilton really consider making this arrangement more flexible (i.e. breakfast sandwich or item or cheaper value) instead of being so rigid. After all, wouldn’t you get tired of the same thing day after day? The menu says you can get it with English muffin or bagel. All in all, still a great hotel.

Very functional

Very nice resort. Staff was friendly and helpful.

The properties location is less than ideal. No direct beach access and the beach bar restaurant food was terrible. The pool bar and tall service closed at 6p when the pool is open until 10p. Our stay was 5 days and not once was our room cleaned while we were there. Definitely would not recommend this property to anyone looking to stay in Maui.

Great & pleasant place to stay.

Amazing Kihei Maui Hilton Property! We’ve enjoyed Big Island (Waikoloa) grand vacations, but KIHEI by far trumps all! Staff exemplifies ALOHA, kindness & knowledgeable of area! Our Villa exceeded expectations immaculate clean, beautifully done kitchen/bathroom, comfy beds & having washer/dryer is Awesome! Several Pools, adult slide & keiki slides allow entire Ohana to enjoy! Spacious enough don’t feel cramped. Beach access w/additional pool & bar is available 75 steps away (across street)! Love it all, look forward to our next holiday!

Vacation was incredible thanks Hilton

Received free upgraded room.