Overall Ratings & Reviews MainStay Suites Georgetown Lexington North

I booked a handicap accessible room but did not get one. Luckily they had a bath chair we could use. When we checked in we did not have any towels in our room. We had a kitchen but all of the dishes were put away dirty. We had no housekeeping services during our 4 day stay. We had to ask to get new towels and have our garbage's emptied. The bathrooms were pretty dirty (grout and around the tub). Everything else was good.

Spent 2 days with my family. The room was big. The bathroom wasn't clean, the dishes also was dirty. I'm not sure I'll go back, but other than that the staff was nice and professional.

There were 3 blood stains in the hotel itself.. the TV wouldnt work for all 3 daya we were there..the front desk called mamagement and maintenence several times and promised to get with me BUT never did. The cleaning/check in staff were wonderful. Management needs a lot of work.

The pool was cloudy and I did not feel safe putting my kids in it. Breakfast was cold and did not last the full time it was to be open. We came down at 8am and most of the food was gone with no refills.

The hotel seemed new, but they must have a lot of construction workers staying there for extended stays. The floors are all dirty. Our room was dirty on arrival. We needed them to come in and vacuum the floors and clean the microwave. That was after I wiped everything down with my Lysol wipes. Even had to wipe the wall. The shower curtain had brown staines on it.

There was mud everywhere in the room and bathroom was very dirty there was mold in the shower

Spacious and clean room, newer facility, friendly check-in staff, convenient location close to Georgetown. Breakfast was so-so, workout room had free weights, but cardio was limited and elliptical was broken. Manager was very helpful with a booking issue. All in all, we can recommend this MainStay and would stay here again.

Front desk was friendly but not a lot of staff availability to ask questions or to refill food and coffee at breakfast. The room had a bad odour, the wifi wasn't working and the shower wasn't working. The floors and carpets looked dirty in the room and in hotel halls and lobby. The toilet made the loudest flush that made every one of our family jump every time😆 Let's just say this wasn't our best hotel experience.

Very nice place to stay, does look as if they have been upgrading things so maybe cleaning in hallways and elevator not as clean.

The breakfast staff were very polite and helpful. The food was fresh.

Staff were all very amazing and helpful. Rooms are very nice size and clean. Kitchen had plates and all the essentials to cook. Bathroom was very clean even the public one by the pool. Breakfast was DELICIOUS 😋! kids ate so that's a win in our book. Thank you for having such a wonderful, welcoming place to stay. Family friendly!!

This is the worst hotel me and my family have ever stayed in. We booked our room two weeks ahead of time and paid for everything through expedia. We got there late one evening after driving all day, and checked in to a room that wasnt clean. We told the lady at the front desk the room wasnt cleaned, and we had to wait over an hour for them to clean it. We went back to our room and it STILL wasnt clean. The Tv was broken when we got there, and we had to wait for the maintenence guy the next day to come install a new one. More of our time lost. The room wasnt stocked with the necessary linens and toiletries. The shower head didnt work in the one bathroom. The staff was a really sketchy group of people. Didnt feel safe staying there with our kids. And to top it all off ive got my bank dealing with fraudulent charges from them on my credit card for $500 . Do yourselves a favor, dont go to the mainstay suites in georgetown, ky. Or any.

Room was nice and clean. However, the blinds were broken so couldnt properly get sunlight during the day and the washroom did not have a fan, or it must have been broken.

Nice property

Not the cleanest. Beds were comfortable. Needs some updating. Breakfast was plentiful.

Our room was excellent and clean. Bed and pillows were very comfortable. Our room had everything we needed; full size fridge, microwave, toaster, coffee pot, dishwasher, sink, and even a hot plate. Our WiFi was not working properly but the TV did have live channels. The kids enjoyed the pool and breakfast was good too, with several options. We could hear kids running in the room above us but it wasn’t bad. Would definitely stay again.

Check in was fine. The room was okay. Bathroom light switch was broken and the heat/ AC fan would not turn off, even when turned off on the wall thermostat. It was also extremely loud. The room next to us played loud music until 1am. This could be heard in the hallway and even on the elevator. The pool was not clean and there were not any towels. Also the elevator certification had expired in 2023. Breakfast was also pretty disappointing.

The hotel itself is a great location right off the highway and in excellent condition. We have stayed here twice in the last month and the facility is fine. My concerns are not about the hotel itself but about the staff. The first time we stayed here we walked past the desk clerk who was smoking a cigarette outside the front door and we wait about five minutes for her to finish her cigarette. This trip the desk clerk was curt, did not smile even once and was doing a phone call through her ear bud while checking us in. When we got to our room we find all the dishes still in the dishwasher and slimy. What this all comes down to is either lack of supervision or poor supervision

One of the better hotel/motels, that we have visited,breakfast was plentiful and good,staff was friendly and courteous,solid rest ,beds were comfortable,loved the overall experience.we will certainly return in the near future.

Staff