Great location and friendly staff.

The greek receptionist was very kind and nice to have a little conversation to - regarding mix of royal danish and greek families !! Best wishes Annemarie and Michael Denmark

There is no air conditioning

There was zero AC

I'll be back for Xmas (booked) and in Summer 2027 (to be booked)

Good for one night stay

Staff was really helpful, location was amazing but room was pretty small so hard to unpack.

Good value for a place close to Paddington Station.

don’t book if you have mobility issues. single units are on the 3rd and 4th floor w no lift. when i asked which ones were available for a next stay on a lower floor, front desk upon reception handed me a card and said “check the website” #smh.

As long as everything goes well you’re good and the location is great but if you have a problem nobody there can help and management is MIA working always from off site. Next time i’ll pay twice as much and stay at Hilton Paddington just to never have to deal with non-helpful staff and management. My issue was being double charged because I wanted to use a different card and they would never reverse the charge on the card I wanted to clear after THEY said we have to do the charge on the card you want to use first. 3 days I asked and kept hearing “we’re looking into it” 4 different staff members I asked until I had to speak with hotels.com and my bank. Tried to do it without elevating it but they WOULD NOT LISTEN. Just to be clear they were both travel credit cards with high limits not debit cards. I simply wanted charges reversed from one card and put on another. I’ve traveled Europe for 40 years and NEVER had trouble like that in even the remotest of villages and this was LONDON. Lesson learned with small cheap hotels

Fabulous stay! Hidden gem in London!

Room was clean and had lovely decor. Tiny steep stairs to get to it. Room was on 2nd floor but toilet and bathroom were on 4th floor which was not ideal. However, good location and good value for money.

Very close to Paddington station, which is good for transport, but noisy. Basic for a nights sleep, but not a longer stay.

Easy to access commons and transport. Lovely area around the garden. Don’t forget there is no aircon as well but nice opening windows made for a pleasant stay.

I loved the quaint building g and sympathetic decor. The staff was very helpful. I appreciated all of it. A good sleep, too!

Great location, extremely hot, 4 flights of narrow stairs, no desk

Great budget hotel with lots of character

It was warm in the room. The fans did help I would suggest 2 fans in the quad room.

Nice airy lobby, kind staff and cool artwork on the first floor stairwell. It is incredibly close to Paddington Station, which is a great thing for getting around the city and a not so good thing in that you can feel the underground trains vibrating the building. There is no A/C in the rooms and you need to be comfortable with stairs all the way up to the 4th floor to use the shared bathroom. If it wasn't so hot in the city I probably wouldn't have had an issue with this next item, but for the bedding, there was only a fitted sheet and the duvet, no flat sheet. I like to have the option of all 3, especially when it is so hot with no A/C it's nice to just sleep with the fitted sheet and kick off the duvet.

The location of the hotel is great, as is the art in the corridors and the level of cleanliness. The only downside was that the television remote control was incredibly dirty, but this was an outlier: everything else was very clean and tidy. The shower was hot and powerful. The bed was comfortable. There is a free water dispenser in reception, which is useful, also a (paid) coffee machine and snack fridge.