I booked two rooms through Hotels.com. Unfortunately, the booking system does not link directly with the Sekonda portal, meaning you have to manage your booking through a separate system. This created several frustrations.
Although all information was sent to my email and phone, I ended up with two separate portals for two rooms. I knew at booking that it was self-check-in, which was fine, but the Sekonda portal states that your room code can be found under the “Key Code” tab. What it does not explain is that this tab only appears 10 minutes before check-in. This caused unnecessary stress.
We arrived an hour early and were told we could leave our luggage in a secure room, but this also required a code. The code was apparently meant to be sent at 10am, but it never arrived. We spent around 45 minutes sitting on the hotel floor emailing and messaging for help with no response (my many conversations with AI were not particularly helpful!).
Thankfully, 10 minutes before check-in, the Key Code tab appeared and we received our room codes. The rooms themselves were beautiful, clean and well presented, so things felt positive.
Unfortunately, the following day we returned around 4pm hoping to relax with a quiet drink outside or in our room, only to be met with constant drilling and concrete-breaking noise. We understand maintenance is necessary, but this should have been communicated to guests beforehand.
