This property is not a four-star hotel. It is closer to two stars maybe three. It was very safe and they were very kind at the front desk. But we did not have our room serviced once while we were there for three days. Overall, we stayed for the duration of our visit, but was very disappointed that the photos were very filtered and brightened. The hotel itself is much darker and felt very isolated. We may be saw three or four other guests the entire time we were there.

Pros: great location, good breakfast and nice rooftop Cons: needs to modernize rooms (toilet doesn't flush), no utensils in mini kitchen corner, and no soundproofing at all (was on 5th floor and could hear every car passing on the streets below)

Great location, spacious room, good breakfast and friendly staff

The worst experience, unfriendly, unhelpful stuff. I had a business meetings next day and needed to iron few things. The hotel did not have iron! They offered to iron for me at $5 per piece!!! This is unacceptable. The guy at the reception just said that they can't help me. The first impression of the room was good until you see cockroaches...everywhere... in the closet, bathroom, everywhere. The toilet was not working, it was not flashing. Breakfast: only fruits were ok to eat, the rest was not eatable.

The staff was very nice and helpful. I loved the neighborhood

Perfect location. Spacious apartments. Loved it Would definitely come back

Can't find a better location in São Paulo. Right across the street from Center 3 for convenient shopping and eating. Short walk to stations of two of the major Metro lines. A block from the corner of Paulista and Augusta. Comfortable suite, but could have more kitchen stuff (wine glasses, expresso machine). Need a combination lock for the safe, instead of the antiquated key-lock system. Decent breakfast

Hotel is in a convenient location with easy access to the metro and buses. Paulista Ave is 1 block away. Shopping mall is across the street. The area is easy to walk and is very safe. Many of the tourist locations and museums are within a 1-2 mile walking distance. Free day for many of the museums is on Saturday. Free day at MASP is on Tuesday. Breakfast buffet is superb. Con: the kitchen utensils and microwave should already be in the room before the guest arrives. Pro: once I put the request in, the items were brought to the room within 30 min. Con:The "safe" in the closet has no lock. Bedroom door doesn't lock.

The hotel is really nice, almost on avenida paulista, in a shopping area. Its breaksfast has plenty of fruits, cakes and drinks. There's also two or three hot meals, even though I did not try them because it was summer. The hotel has a gym and a medium size pool at the top. One thing that can be improved is the air. There's only one air conditioner in each apartment enough for the bedroom but there's still the living room and the bathroom . It was hot there. Also the hotel dining room did not have air conditioner. Overall, people from the hotel were really nice and helpful, I phone the concierge because I needed something and the problem was solved almost instantly. Avenida Paulista is a real shopping area even though its surroundings are pretty dangerous in a sense that I was afraid of visiting some local attractions because you really feel unsafe. You have to be aware all the time.

Good hotel behind Paulista street which is one of the main streets, shopping areas. Don't be discouraged by location upon arrival as it appears seedy, but you'll soon find out it's quite good. Hotel is getting old but rooms are good and comfortable.

They have one English speaker at desk who was helpful. As a first time traveler I did not understand the bathroom setup. I would recommend looking up online the differences in toilets and how to use in Brazil if its your first time. There is a shopping mall across the street with movie theater and food court. I laughed when I saw a KFC and then went and got more local food. Taxi cabs were plentiful on the main street one block away, but none of them had heard of the hotel so make sure you bring the address with you when you leave.

We've been a couple of times in this hotel years ago. The rooms are better now with the hardwood floors, the bathroom is really big and the breakfast is very good, There are plenty of good restaurants, shops, movie teathers just across the street. When we go back to São Paulo we will probably stay at the Massis Five Stars again ;o)

Hotel staff where very rude upon arrival, but after that the room was in good condition and breakfast was great!

Great location and great service. Hotel is a bit dated, but worked great for our needs.

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Funcionários solicitos, café da manhã mediano, em um dos quartos que ficamos o cano da pia da cozinha vazava um cheiro bem forte, achei até que seria vazamento de gás, eles resolveram o problema assim que solicitamos. A localidade é sensacional, com muitas opções de cafés, padarias e restaurantes excelentes muito próximos. Possui serviço de valet. Indicaria o hotel com certeza

Excelente hotel no coração da Paulista! Apartamento super amplo, confortável e limpo. Café da manhã excelente, estacionamento grátis e equipe super atenciosa, especialmente a Erika da recepção. Excelente custo-benefício também. Recomendo!

A localização é boa, os quartos são grandes. Mas o hotel é um pouco velho e pelo.no quarto com camas de solteiro achei as camas um pouco desconfortáveis. Pelo preço se paga mais pela localização do que pelo conforto.

Bom.

O hotel é muito bom mas quanto a identificação e registro do hóspede, o sistema não conseguiu realizar o registro da minha face e não pude entrar. Foi um pouco constrangedor. Acredito que a funcionária, no check in, não estava treinada o suficiente para resolver este problema. O que persistiu em toda a nossa estadia.