Overall Ratings & Reviews Saint-Gervais Hotel and Spa

Nice hotel in a great location. Would like to return in the winter.

We loved it being close to the town centre with their shops and restaurants. The hotel itself has a good restaurant too. The rooms have a lovely little balcony with a great view of the mountains.

The hotel was in a great location and had basic amenities for a weekend stay. It is called out as a spa hotel and the facilities are quite small and some basics were not provided in the rooms that I’d expect at a place calling itself a hotel and spa (like body lotion), but the bed itself was comfortable, the balcony view nice and clean. I did have treatments in the spa which were fine but the jacuzzi, pool and sauna were very small and not the most relaxing. Also, I had booked a triple room and it was very very crowded so would not suggest for more than 2 people.

I honestly don’t understand how this hotel has received such high ratings, who is writing these reviews, or where other hotel guests have stayed at before. Our experience was anything but wonderful. A basic training in customer service would be enough to resolve most of the issues we encountered. Our four-day stay was absolutely average, with poor customer service from the reception team. Check-in was quick but completely uninformative. We had booked two Superior rooms, received two sets of keys, and were simply pointed toward the lifts. The receptionist showed no interest in telling us anything about the hotel unless we specifically asked questions. The first morning, I woke up looking forward to a cup of coffee with a view of the mountains—only to find that my coffee machine didn’t work. It was plugged in but completely unresponsive. Having spent the last 15 years frequently staying in hotels, I know how to operate a coffee machine. After some investigation, it seemed that the fuse had blown, as nothing worked when plugged into that particular outlet. I tested the kettle in a different plug, and it worked fine, confirming that the issue was with the outlet, not the machine itself. I called reception, and a staff member came quickly but was unable to fix the issue. She said she would send a technician and asked if I would like a replacement machine. I told her I was heading to breakfast and would appreciate it if the issue could be r

Ski trip with my family. Stayed for 5 nights and found it very convenient for Saint Gervais ski and eateries. Hotel is in a quiet location too so slept well. Only real issue was that the bar wasn’t open We’d and Thurs during our stay. Reception staff were very good.

Loved this property, our room and the staff. They have a reservable spa, with hot tub, outdoor pool, sauna. Also, its and elevator ride away for Parc Therme, which is a reservable day spa, go early afternoon for a great themed and unique water healing experience. The restaurant and food was very tasty, we just ate there. Quiet non-touristy mountain town. Quaint.

Great place to stay. Walking distance to thermal spa and restaurants. Also had a place to park our cars.

A gem of a hotel, well placed with good facilities intelligently managed. Will go back.

Lovely hotel, in a lovely town, highly recommend staying here!

Excellent day, very friendly helpful stuff delicious food lovely spa

Great place.

Beautiful view, right at end of town but easy walk to restaurants and shops. Lovely Hotel and super clean.

Modern hotel with close parking. Easy walk to the village center. We were fortunate to have a Mountain View room. Check in gentleman was helpful and friendly. Unfortunately did not have enough time to experience the spa.

Large family room in attic. Free underground parking was a bonus.

Great property, we had a lovely stay!

Stunning views, brilliant service and a room that was spacious, stylish and very clean. The sauna, plunge pool and jacuzzi made for a really relaxing stay.

Amazing stay in a beautiful hotel. Great location, super friendly and helpful stay.

We had a wonderful stay, staff all very friendly (reception and bar) and helpful. Room was clean and comfortable and provided a great base for the two of us on a short snow trip. Spa lovely too - but make sure you book to use it. We didn’t eat breakfast at the hotel as felt it was expensive so can’t comment on food but as a room only stay it was fantastic.

We used this hotel for a family ski break for February half term on a B&B basis. The hotel is very nice and stylish throughout. Our room, a junior suite (family room) was absolutely fantastic. Very spacious with two lovely beds. The bathroom was terrific too with a huge tub as well as a separate modern powerful shower just perfect for our requirements. The breakfast service each morning was fine if not a little frantic. Good varied options but things were always running out and the staff just seemed run off their feet just trying to cope each day. We didn’t eat in the restaurant on evening due to a bad experience on night one where out kids (9 & 11) were just so tired after travel and a day skiing that we just wanted takeaway pizza to take upstairs to our room. This was an absolute farce, we were made to feel like a complete inconvenience for requesting this and the subsequent wait was an hour and a quarter. We eventually got back to the room, kids had fallen asleep hungry and the pizza’s we had were just terrible. We actually commented between us as to how on Earth can you make a bad pizza?!! We also chose this hotel because it had a pool. After a day on the slopes it’s lovely to stretch out for us and the children. That didn’t happen. The pool is closed to children after 16.00 so basically unless you cut your day very short skiing you kids are unable to use the pool area. We question this to the staff and they were apologetic but unwilling to do anything about it.

Room was tiny. Spa was a little disappointing. But the biggest issue is we were served breakfast each day of our stay but not told we would be charged 42 euros per day for it until we were checking out and the hotel refused to budge on the additional expense even though we were never made aware ther breakfast was not included / an additional quite high fee. Very cheap and underhanded move by a supposed four star hotel.