Overall Ratings & Reviews The West Hotel And Spa

The hotel staff is super friendly and nice... Best location in the Old Quarter area

Be careful, there are always mistakes made. Even though it was the employee who did it.

My reservation didn't find there!

Great stay. Great service from front counters- both the lady (chloe) and the 2 gentlemen

Overall it's ok, the customer service is god, unfortunately they gave me refillable mineral water and it was a little dirty for me when I received it, but overall it's ok.

Good service, and Mike is really fun, nice and helps a lot.

The room is spacious, clean and comfortable. Complete facilities, very friendly staff. Ask for help from Ms. Linh in the FO section, she is kind and very helpful. Strategic location, close to Hoan Kiem Lake and attractions in Hanoi. Highly recommended ❤.

Friendly staff, strategic location (directly in front of the night market on Fridays and Saturdays), okay room for 4 people.

Very sweet and excellent service from the staff hotel (Mr. Viet), very helpful and definitely I will come back again if I come to Ha Noi city

We had one night here. Room is nice and quiet. Service is OK. But they did'and serve welcome drinking, have no motobike parking as mentioned benefits.

Staff were friendly and enthusiastic. Room is quite clean and comfortable. However, the air conditioning system has a bit of a problem. 18 degrees is not very cool 🥲

Excellent services and location.

The hotel's location is close to the crowds, lots of it is close to food and souvenirs. Rooms are clean, breakfast has a lot of variety. The hotel staff is quite able to help with the information needed by visitors.

Khách sạn sạch đẹp , mình sẽ quay lại khi có dịp

phòng rộng, sạch sẽ, gần trung tâm. sẽ ghé lầm sau

Good, near the walking street, very convenient, good service

Khách sạn ok nhé, mọi thứ đều tốt.

Female receptionist is not happy, does not respect customers. The male staff members are very nice, but the front desk staff members are not. No welcome, no greetings

Khách sạn sạch, nhân viên nhiệt tình😍

Booked a room for my Korean brother-in-law half a month in advance, but when I checked in, it was not the room I had messaged the hotel before. Although the hotel has announced that it will change, but still have to stay 1 night in an unsatisfactory room. After that, the hotel compensated by free airport drop-off, but the foreigner's perception was not liked and uncomfortable. Affecting their own reputation as well as the general image of the service industry in Vietnam. It's close to every central location, walking distance to Sword Lake