Torus D. B.,
Thank you for taking the time to tell us about your experience at Hotel Sakinah. We regret that you experienced something that did not meet your expectations. Please allow us to express our sincere apologies. At Hotel Sakinah we strive to provide better service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to address and prevent future recurrence of the problem. We thank you for your willingness to share your concerns with us and we hope that you will give us the opportunity to serve you better in the near future.
Best regards,
~Fn