8,6
Very Good
From 61 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,7

Meal

8,6

Location

9,1

Service and Facilites

8,4

People often mention about Muong Thanh Luxury Hạ Long Centre 2 (Former Muong Thanh Luxury Hạ Long Residence)
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Distance to City Center (2)
Surroundings (2)
Accessibility (1)
Family Friendly (1)
Wifi (1)
Room Space (1)
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Traveler Reviews Muong Thanh Luxury Hạ Long Centre 2 (Former Muong Thanh Luxury Hạ Long Residence)

Number of reviews per page
20
40
Customer reviews
Minh Q. N.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Clean hotel, friendly and enthusiastic staff.
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K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Nice room, nice view... The downside is that there are few elevators so the wait for the elevator is very long.
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Accommodation's Reply
06 Jun 2025
Dear Guest, Thank you for taking the time to respond, your valuable contributions have been noted and will help us improve and enhance the quality of our services. In the future, we hope to be able to welcome you again, wishing you good health and success. Regards, Nguyen Chinh Thong Hotel Manager
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M***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel is great, clean and comfortable. Friendly staff, professional service. Convenient location, close to the center and tourist attractions. Spacious rooms, fully equipped, reasonable price. Very satisfied and will come back next time!
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Accommodation's Reply
17 May 2025
Dear Sir/Madam, Muong Thanh Luxury Ha Long Centre II would like to thank you for your wonderful comments on our hotel services. Thank you for giving us a perfect rating and recommending our hotel to other travelers. I am sure that our hotel staff will also be happy to see our guests satisfied with our service quality. Best regards! Nguyen Chinh Thong Hotel Manager
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Krystal
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Modern hotel with full amenities. Swimming pool and gym are cleaned every day. The hotel location is very convenient for dining and entertainment activities. However, the hotel's breakfast is still a limitation (the food menu is not diverse, some dishes are not seasoned well)
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Valued Customer, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back soon. Take care! Sincerely, Nguyen Chinh Thong | General Manager
N***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 31 week(s) ago
Great experience everything is ok
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1 people find it helpful
Accommodation's Reply
02 Dec 2024
Dear Customer, Thank you for taking the time to respond, your valuable contributions have been noted and will help us improve and enhance the quality of our services. In the future, we hope to be able to welcome you again, wishing you good health and success. Best regards, Nguyen Chinh Thong Hotel Manager
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Huyền M.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 43 week(s) ago
Holiday so the elevator wait is a bit long. Clean room, luxury sea view. Good care staff, enthusiastic
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Accommodation's Reply
16 Sep 2024
Dear Customer, Thank you for taking the time to respond, your valuable contributions have been noted and will help us improve and enhance the quality of our services. In the future, we hope to be able to welcome you again, wishing you good health and success. Best regards, Nguyen Chinh Thong Hotel Manager
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Nhật C. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 44 week(s) ago
Ok quite complete. Nice view. Room feels not too cozy but luxurious.
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Accommodation's Reply
01 Sep 2024
Dear Customer, Thank you for taking the time to respond, your valuable contributions have been noted and will help us improve and enhance the quality of our services. In the future, we hope to be able to welcome you again, wishing you good health and success. Best regards, Nguyen Chinh Thong Hotel Manager
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Trung Kien Le
icon-origin-TRAVELOKA
6,0
/10
Reviewed 51 week(s) ago
traveloka is too bad, collects taxes and fees from customers but does not issue red invoices, when asked, they answer in circles that it is an electronic business so there is no ?? I find the explanation and handling incorrect
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1 people find it helpful
Accommodation's Reply
21 Jul 2024
Dear Mr. Kien, Thank you for taking your valuable time to share your recent vacation experience. I am very sorry and would like to sincerely apologize for the incidents at Traveloka that affected your vacation this time. However, he is submitting a review of the hotel. Please contact Traveloka's customer service department to resolve the issue. Sincerely thank you and look forward to welcoming you back to the beautiful city of Ha Long and experiencing the services at Muong Thanh Luxury Ha Long Center 2 hotel in the near future. Wishing you always good luck and success in life! Nguyen Chinh Thong Hotel manager
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T***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 52 week(s) ago
Super duper brilliant. If you can afford, you should stay here to try the service of 5-star hotel. Worth trying!
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Accommodation's Reply
08 Jul 2024
Dear Valued Customer, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as great service and wonderful view of Ha Long Bay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Nguyen Chinh Thong | General Manager
ha minh t.
icon-origin-TRAVELOKA
6,7
/10
Reviewed 53 week(s) ago
The elevator is always overloaded, waiting for a long time. The staff is not very enthusiastic.. breakfast buffet for 2 nights is almost 98% the same. The bathroom is not clean
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Accommodation's Reply
28 Jun 2024
Dear Valued Customers, Thank you for taking the time to respond. Your valuable contributions have been acknowledged and will help us improve and improve service quality. In the future, we hope to be able to welcome you again and wish you good health and success. Best regards, Nguyen Chinh Thong Hotel manager
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G***t
icon-origin-TRAVELOKA
7,1
/10
Reviewed 54 week(s) ago
Prime location, rooms and breakfast buffet are very good. But the elevator is very bad. The waiting time for the elevator is so long that just being able to get on the elevator is a happy thing (it's okay to go up to the 34th floor and then go back down, but there's no choice between going up or down). All guests who come here are haunted by the wait for the elevator here
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2 people find it helpful
Accommodation's Reply
23 Jun 2024
Dear Valued Customers, Thank you for taking the time to respond, your valuable contributions have been acknowledged and will help us improve and improve service quality. In the future, we hope to be able to welcome you again and wish you good health and success. Best regards, Nguyen Chinh Thong Hotel manager
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Cường H. M.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 54 week(s) ago
The location is very nice, the room has a great view overlooking Sunworld park. The receptionists are enthusiastic and friendly. However, when there are many customers, waiting for the elevator is really tiring, sometimes having to wait more than 15 minutes.
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4 people find it helpful
Accommodation's Reply
23 Jun 2024
Dear Valued Customers, Thank you for taking the time to respond, your valuable contributions have been acknowledged and will help us improve and improve service quality. In the future, we hope to be able to welcome you again and wish you good health and success. Best regards, Nguyen Chinh Thong Hotel manager
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DAM
icon-origin-TRAVELOKA
8,5
/10
Reviewed 60 week(s) ago
Good service
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Accommodation's Reply
01 Jun 2024
Dear Sir/Madam, Muong Thanh Luxury Ha Long Center II would like to thank you for your wonderful comments about the Hotel's services. Thank you for rating us a perfect score and recommending the hotel to other travelers. I am sure that our hotel staff will also be happy to see customers satisfied with the quality of service. Best regards! Nguyen Chinh Thong Hotel manager
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DAM
icon-origin-TRAVELOKA
8,5
/10
Reviewed 60 week(s) ago
Good service
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1 people find it helpful
Accommodation's Reply
01 Jun 2024
Dear Sir/Madam, Muong Thanh Luxury Ha Long Center II would like to thank you for your wonderful comments about the Hotel's services. Thank you for rating us a perfect score and recommending the hotel to other travelers. I am sure that our hotel staff will also be happy to see customers satisfied with the quality of service. Best regards! Nguyen Chinh Thong Hotel manager
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Nghiêm H.
icon-origin-TRAVELOKA
6,5
/10
Reviewed 61 week(s) ago
Bad experience. I booked the room 7 days in advance but when I checked out the hotel still said I hadn't paid. Had to wait for the check again, wasting time.
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2 people find it helpful
Accommodation's Reply
01 Jun 2024
Dear Valued Customers, Thank you for taking the time to respond, your valuable contributions have been acknowledged and will help us improve and improve service quality. In the future, we hope to be able to welcome you again and wish you good health and success. Best regards, Nguyen Chinh Thong Hotel manager
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Phan A. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,1
/10
Reviewed 61 week(s) ago
Mình làm thủ tục checkin từ 12h. Đến 14h40 mới được nhận phòng. Chỉ có 2 bạn làm thủ tục checkin, phải xếp hàng dài chờ, đến lượt thì lại trả lời là chưa có phòng. Thang máy thì quá chậm. Mỗi lần lên xuống chờ thang máy hết 20-30 phút. Một Khách sạn có thương hiệu lớn tại VN mà cách quản lý quá tệ.
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NGUYEN T. L.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 102 week(s) ago
Thang máy rất chậm. Bất tiện lên xuống. Khi có cuộc họp tôi chậm 20’
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Nguyen A. T.
icon-origin-TRAVELOKA
5,9
/10
Reviewed 104 week(s) ago
Receptionist attitude is not good, elevator is too few, waiting is very long. Corridor has candy shells, garbage Normal breakfast food (a bit bad compared to 5 stars)
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Le Thi D.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 117 week(s) ago
Phòng ngủ giống ảnh quảng cáo, tôi hài lòng về phòng ngủ có điều bữa sáng không được phong phú đồ ăn
2 people find it helpful
Accommodation's Reply
05 Apr 2023
Dear Ms. Le, On behalf of Muong Thanh Luxury Ha Long Residence Hotel, I would like to thank you for your wonderful comment about the hotel's services. Your comments are the motivation for us to continue to improve our services even better in the future. Looking forward to welcoming you at the hotel on your next trip. Best regards! Dam Than Tiep Hotel manager
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Le Thi D.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 117 week(s) ago
Chúng tôi rất hài lòng với kỳ nghỉ của mình
1 people find it helpful
Accommodation's Reply
31 Mar 2023
Dear Ms. Dan, On behalf of Muong Thanh Luxury Ha Long Residence Hotel, I would like to thank you for your wonderful comment about the hotel's services. Your comments are the motivation for us to continue to improve our services even better in the future. Looking forward to welcoming you at the hotel on your next trip. Best regards! Dam Than Tiep Hotel manager
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Number of reviews per page
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