8,5
Very Good
From 40 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,5

Meal

7,9

Location

9,1

Service and Facilites

8,5

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Traveler Reviews Svasana Villa

Number of reviews per page
20
40
Customer reviews
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
It was a great experience, the villa is located on a high place so you could enjoy the view around.
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Pradipta P. K.
icon-Leisure
Leisure
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9,7
/10
Reviewed 5 week(s) ago
All good. The food just standard taste.
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Pradipta P. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
All good. The food just standard taste.
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Pradipta P. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
All good. For the food, just standard taste.
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F***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Super comfortable, didn't expect to be fed twice All good & will come back again
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Yusuf R.
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Staycation
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10,0
/10
Reviewed 11 week(s) ago
Overall the room & facilities are good. Also presented a very beautiful view from the room, swimming pool and rooftop. And most importantly the Hotel STAFF is very helpful. Thank you again to all Svasana staff for your service! Highly recommended for a vacation with family 👍
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1 people find it helpful
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Phonky G.
icon-Leisure
Leisure
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6,7
/10
Reviewed 30 week(s) ago
Not worth it for a villa of that price.
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4 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear. Mr. Phonky. Thank you for your review, we really appreciate you taking the time to provide feedback. We apologize for hearing that you did not have a pleasant experience at our property. We will try to make improvements accordingly. Warm regards, Management
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B***s
icon-origin-TRAVELOKA
5,8
/10
Reviewed 30 week(s) ago
Not recommended!, very bad, check in at 14.00 but the room was not ready so had to wait for 30 minutes. The hot water was not working even though the information stated a water heater. Already protested to the management, instead they threw stones and hid their hands.
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4 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear Mr. Bagus, Thank you for your review, we really appreciate you taking the time to provide feedback. We apologize for hearing that you did not have a pleasant experience at our property. We will try to make improvements accordingly. Warm regards, Management
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S***e
icon-origin-TRAVELOKA
6,6
/10
Reviewed 40 week(s) ago
The hot water wouldn't flush and the toilet was clogged.
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2 people find it helpful
Z***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 55 week(s) ago
Overall pleasant, good view, only a few facilities are lacking such as wifi-netflix on the 2nd floor on off and hot water not working.
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5 people find it helpful
Ema H. E. s.
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Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 59 week(s) ago
The staff is friendly and responsive. When I needed a roll of cable, I immediately looked for it. You can also borrow a magic jar. The best location, the atmosphere of the villa is also comfortable for healing because the view is good. Unfortunately when I arrived it was cloudy so I couldn't see the mountain. Just for living room chairs, it seems like it's not enough for a capacity of 6 people. And it seems like the living room lights aren't bright enough either. Wifi is a bit slow but can still netflix smoothly. Youtube runs smoothly at 480 resolution on average. Oh yes, breakfast is ok, the service is just a matter of taste, I think it could be upgraded. The bathroom is clean, the water is hot, the room smells good, the building is aesthetic. Overall very satisfied with Svasana.
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3 people find it helpful
D***k
icon-origin-TRAVELOKA
9,1
/10
Reviewed 59 week(s) ago
In terms of layout, the villa is very good and strategic. Close to the tourist area of Kusuma Agro Tourism, Jatim Park 1, Jatim Park 2. On the roof top we get the best view of Batu city both morning and night. Modern architecture and good room facilities. For the villa class, you can get a breakfast waiter who tastes so-so. God willing, we will return to Cendana Villa Group, happy to stay here.
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5 people find it helpful
B***n
icon-origin-TRAVELOKA
9,6
/10
Reviewed 61 week(s) ago
The hotel staff is very helpful, the place is clean and okay, only the food might need to be evaluated in terms of taste and when it is served it is better when it is still warm :).
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3 people find it helpful
INDRI L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 62 week(s) ago
Clean room, the best view can see the mountain + sunrise in the morning, the breakfast is also quite delicious, the only thing lacking is AC in my opinion even though the night air in Batu is cold, but during the day it is still hot, maybe next time AC can be added for guest comfort. Thank you.
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11 people find it helpful
Accommodation's Reply
20 May 2024
Dear Mrs. Indri, Thank you for taking the time to review and share your experiences at our Villa. We are currently improving our room facilities to make them better, all suggestions from customers are very valuable and we pay attention to them. We are waiting for your return, ma'am. Warm regards, Management of Svasana villa Batu.
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Christian T.
icon-origin-TRAVELOKA
6,4
/10
Reviewed 88 week(s) ago
Too tight check out time. Like a 5 star hotel. Even though the price for one night is 4 million.
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2 people find it helpful
Accommodation's Reply
13 Dec 2023
We will immediately evaluate and improve our check-out procedures to ensure a better stay in the future. We hope that, despite this, you can view your stay at our hotel positively and enjoy the facilities and services we have provided. Thank you for your constructive feedback, and we hope to welcome you back in the future to provide an even better experience. If there is anything we can help you with or any further suggestions, please don't hesitate to let us know. Thank you again for your visit and your review.
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Linna D. S. P.
icon-origin-TRAVELOKA
6,4
/10
Reviewed 105 week(s) ago
Bathtub rusak, air kamar mandi kotor, sarapan pagi terlalu siang.
8 people find it helpful
Nada Y.
icon-origin-TRAVELOKA
9,0
/10
Reviewed 120 week(s) ago
The view and the vibe. Ada banyak sekali villa di Malang tapi sedikit yang memperhatikan interior nya, well Svasana is the real villa you might consider to book. View bagus banget, yang kurang bagus emang cuma cuaca Batu aja. Cuma untuk rate harga kayak villa mahal gini, makanannya ala carte lebih diniatkan lagi. Konsep udah oke banget, homey banget, dan almost perfect tapi makanannya ga cocok la sama rate harga.
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7 people find it helpful
Ratih S. P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 132 week(s) ago
Aesthetic villa in Batu, Malang which is recommended for staycation. The facilities are complete, there is a pool, bathtub, rooftop with mountain view, perfect for holidays with your bestie or family. Each type has a unique and cool interior. The most favorite type of Oia, the interior design is classic with Greek nuances👍.
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+3
7 people find it helpful
Rani Widianti
icon-origin-TRAVELOKA
6,2
/10
Reviewed 137 week(s) ago
Access to the room is via an open staircase. Very uncomfortable if it's raining. Slippery. The position of the lower room has no bathroom. While the position of the bathroom above is outside the room. Access between rooms is open. Lack of privacy.
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15 people find it helpful
Nur T.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 148 week(s) ago
Sorry it's not really, it's not fun for a big family and can't cook, it's just not memorable.
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3 people find it helpful
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