9,0
Exceptional
From 241 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

8,9

Meal

8,7

Location

9,0

Service and Facilites

8,9

People often mention about ARTOTEL Casa Kuningan
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Staff Friendliness (20)
Bedroom (19)
Ambiance (18)
Taste (17)
Room Space (16)
Distance to City Center (14)
Bathroom (14)
In-house Restaurant (14)
Hotel Area (13)
Accessibility (12)
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Traveler Reviews ARTOTEL Casa Kuningan

Number of reviews per page
20
40
Customer reviews
I***h
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 hour(s) ago
Got a free welcome drink that time! The room was really nice and had Netflix.
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T***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Restaurant staff very responsive
1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Our Lovely Guest, Thank you for sharing your feedback about your stay at Artotel Casa Kuningan. We're glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefore we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART you!
a***g
icon-origin-TRAVELOKA
9,3
/10
Reviewed 10 week(s) ago
Strategic location in the middle of the city and easy to reach to the city center according to needs and goals. So it makes it very easy.
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Accommodation's Reply
18 Jun 2025
Dear Our Lovely Guest, Thank you for sharing your feedback about your stay at Artotel Casa Kuningan. We're glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefore we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART you!
karnaka s.
icon-Business
Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 11 week(s) ago
The hotel room is quite small for a 4/5 stars hotel, and the restaurant is quite small as well. The main course is made by order, not buffet style, due to limited space. Overall, the hotel is good and the only hotel who give a wine for welcome drink.
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Accommodation's Reply
18 Jun 2025
Dear Our Lovely Guest, Thank you for sharing your feedback about your stay at Artotel Casa Kuningan. We're glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefore we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART you!
H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,7
/10
Reviewed 12 week(s) ago
It’s a great hotel at Kuningan area, strategic location if you have any plan to visit mega Kuningan area with limited budget However, they only give you one key for every room, so it’s very hard to keep the electricity keep on. Then, when I come to my room, the sink is broken but we can’t change the room. Luckily, it’s fixed by the mechanic but I have to wait for couples of minutes. The internet also very slow, so I keep using my own network. They also have rooftop Bar & Restaurants, and don’t forget to check the gym facilities.
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+5
3 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Our Lovely Guest, Thank you for sharing your feedback about your stay at Artotel Casa Kuningan. We're glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefore we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We Heart you!
A***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
I often stay at Artotel Casa Mega Kuningan, and it never fails to impress. The rooms are great, though I prefer the space of the Studio 28 for two people. Studio 25 is fine for one or a couple, and the bathrooms are a good size in both. The breakfast is great with a good selection and some imaginative dishes like the smashed Spanish omelette, plus the coffee is decent. The staff are very friendly and helpful, and the bar on the roof is good for a sundowner or after-dinner drink. Billy the barman is a great asset.
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Accommodation's Reply
23 May 2025
Dear Our Lovely Guest, Thank you for sharing your feedback about your stay at Artotel Casa Kuningan. We appreciate your kind words regarding our hotel’s rooms, BART and dining experiences. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART You,
M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 14 week(s) ago
minimal parking facilities. When it rains, the staff does not offer umbrellas. Lack of initiative seeing my wife who is heavily pregnant and carrying 1 child and belongings. For a nice, clean room, unfortunately there is no water kettle, so you can't boil water. Good breakfast, just don't like the breakfast that orders the main course.
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Accommodation's Reply
24 May 2025
Dear Our Lovely Guest, We are very sorry to hear that your stay at ArtotelCasa Kuningan did not meet your expectations. We appreciate your feedback and would like to express our apologies for the inconvenience you experienced during your stay. Thank you for your patience and understanding. We look forward to welcoming you back to our hotel in the future and providing you with an even better experience. We Heart you,
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Fruhlin G. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Very happy to stay here, highly recommended
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+5
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Accommodation's Reply
23 May 2025
. Thank you for sharing your experience staying at Artotel Casa Kuningan. We are glad to know that you had a wonderful experience with us and enjoyed the ambiance of our hotel and our facilities. The comfort of our guests is our top priority, therefore we strive to provide the best services and facilities for our guests. We look forward to welcoming you back on your next visit. We Heart you,
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H***y
icon-origin-TRAVELOKA
8,2
/10
Reviewed 16 week(s) ago
When checking out, I was suddenly charged for soju, I didn't even bother holding it, let alone opening it and drinking it. Seriously, I was trapped.
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Accommodation's Reply
24 May 2025
Dear Our Lovely Guest, We are very sorry to hear that your stay at ArtotelCasa Kuningan did not meet your expectations. We appreciate your feedback and would like to express our apologies for the inconvenience you experienced during your stay. Thank you for your patience and understanding. We look forward to welcoming you back to our hotel in the future and providing you with an even better experience. We Heart you,
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Scar W.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
Thank you for your service. So nice and sure I'll be back.
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Accommodation's Reply
23 May 2025
Dear Scar W, Thank you for sharing your feedback about your stay at Artotel Casa Kuningan. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART You,
D***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 19 week(s) ago
The hotel is very comfortable and clean, the location is in the middle of the city. Next will come back here again.
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D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
Becoming one of the fav hotels in JKT
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
Have stayed here twice. Comfortable.
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2 people find it helpful
G***t
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 27 week(s) ago
Cool, comfortable, cozy, aesthetic, great for a staycation in the city and bringing family
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Roha A.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 30 week(s) ago
Amazing clean rooms with great furniture. Had the breakfast and that was amazing too! Definitely recommended. I checked in early and they took care of my bags too
2 people find it helpful
n***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 32 week(s) ago
came here with 2 small children because in the morning there was a competition that my child participated in at the education department. there is a swimming pool even though it is not big but comfortable and clean. on that day there were no families staying with children other than me 😄 it is possible that many guests stayed overnight for business trips because it is located in the middle of the office. for the food in the restaurant is delicious, breakfast is also great, for the main course is chosen separately, while the complementary menu is served buffet style. overall the hotel is comfortable
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4 people find it helpful
Y***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8,4
/10
Reviewed 34 week(s) ago
all ok comfortable breakfast variations can't be much (buffet) because the breakfast area is small roottop is also great but when there is a party the party sound can be heard from the room on the 2nd floor maybe the hotel building is not high enough so the party sound can be heard but overall because the hotel is clean the bed is comfortable we sleep soundly in the hotel tks artotel casa kuningan
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1 people find it helpful
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 34 week(s) ago
I spent 3 days in the Hotel. All goods despite the room did not have a water boiler. Not very recommended if you brought a baby to the hotel. Overall its a great experience
1 people find it helpful
Teddy H.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 34 week(s) ago
Nice ambience and room is nice
2 people find it helpful
L***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 39 week(s) ago
the place is in the business center of Jakarta, comfortable, the food is okay
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2 people find it helpful
Accommodation's Reply
03 Dec 2024
Dear Niar S, Thank you for taking your time to write your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART You,
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