Overall Ratings & Reviews CitiVilla Hotel Penang

The staff is so friendly, we were also given a welcome drink & snack. The room is so big (family room) and clean. The location is strategic in the city, can walk distance for food hunter. I recommend staying at this hotel. I'll repeat this hotel when I am coming to Penang.

I ordered a room including breakfast for 2 people, but the breakfast menu was very simple and tended to be not tasty, what was worse was that the 2 staff who were taking care of breakfast were very rude because they said stupid things to my sister while telling stories while laughing out loud. They are very inappropriate to be restaurant servers because they have no ethics. Please evaluate the 2 female staff (1 does not wear a hijab and the other does not wear a hijab). The room facilities are quite good and clean, only there is no exhaust so the air circulation is not good

located in heart of Georgetown nearest kopitiam and Giant hypermarket but only limited choice of breakfast.

The best accommodation. When I came to Georgetown, I checked in here. Only breakfast needs to be improved because I feel sorry for the guests who came down late.. a lot of food ran out.

Disadvantages. 1. Bed.- got so many hair under the blanket and got many brown spots on the mattress. 2. Toiletries.- provided 6 bottle and 4 bottles were already open. Was it recycled? 3. Room facilities.- the ads said it has ironing facility but no clothes iron in the room.- the wardrobe, bed side table and drawer were very dusty which can be seen.- the floor was also quite dusty. 4. Booked the room an request for a higher floor room but was given a 2nd floor room. 5. Booked deluxe queen room and were given an connecting room. I can heard the guest on the other room talking, laughing and so on. It was very uncomfortable. Advantages. 1. Got free parking but first come first serve basis. 2. Near to many attractions. 3. Walking distance to transfer road and argyll road.

The hotel is new, so all the furniture is in the best condition. It's just that the sliding bathroom door makes a loud noise when it's closed. I'm afraid it'll be damaged. Overall, I'm satisfied

It was a nice stay. Near major tourist spots in Georgetown and cozy room.