Staff very friendly, Bella was an exceptional waitress nothing was to much trouble for her, a lovely room excellent bathroom

This is a wonderful hotel in the heart of Exeter. The rooms are super nice and every member of staff I encountered were friendly and helpful.

Bathroom not clean with mold in shower, no available tea at breakfast

Clean room, clean hotel. Staff pleasant, breakfast paid for before arrived and was really nice. Spa discount as guest , the steam room was great but I’d have been dissapointed if I had paid full price for this as difficult to use jacuzzi as only one working and small/occupied by others for most of two hours. However,Hôtel I situated in the centre of Exeter and sound proofing to outside really good. Definitely stay here again.

Wonderful cosy & clean rooms with a vintage vibe. The building is a converted department store and many original artefacts and features have been retained.

The staff were friendly, but the room was in need of a refresh, there were chips, scuffs, and black marks all over the room, there was black mould in the corner of the shower, the door stops were handing off the walls, it generally just look scruffy. There was a hole in the divan base and the pillows were flat as pancakes. The TV wasn't connected to a satalite or the internet so you couldn't use it.The breakfast was underwhelming, the continental was barely stocked, a constant queue for coffee and the hot breakfast was very basic, certainly not worth £20 when you could go to wetherspoons and get the same for half the price. Our room would normally have been £250 but we used vouchers, if I had paid full price I would have been asking for money back.

Room was clean and nicely furnished. However some smashed glass fragments on balcony floor. Check in desk was slow, we attempted twice but the que was too long, there needs to be more staff and a bigger check in desk. Breakfast was slow but nice, again seems to be a lack of managers/front of house in charge.

Room to hot , spa facilities are not part of the hotel , extra fees are required which is poor when you have already paid to stay at the hotel. Room was dirty . Shame because a great location .

Nice room, nice staff, nice hotel

Great location

Brilliant hotel

Staff really accommodating and perfect location

We recently stayed at this hotel to celebrate a birthday. The staff were genuinely helpful and accommodating, especially in allowing our friends to check into our room early so they could decorate it for a birthday surprise, which we really appreciated. Unfortunately, the cleanliness and condition of the room let the stay down. The shower grout was mouldy, there was hair on the bathroom floor and in the sink, and we even found a dirty tissue left in the bedside table. The drinking glasses had visible water marks on them, and the large wall mirror was extremely smeary and dirty — to the point where I had to buff it with a dry towel just so I could see properly to do my makeup. We also had a confusing experience with room service. I rang to order a glass of orange juice (and my sister-in-law also clearly heard me order orange juice), but a waitress arrived at the door with whole oranges instead. She returned about 10 minutes later with a glass of orange juice, but the mix-up was strange. In addition, one of the bedside lamps flickered on and off whenever it was turned on. While the staff were friendly and helpful, the cleanliness and maintenance issues really impacted our overall experience. With better attention to detail, this could of been a much more enjoyable stay.

The hotel was very good. What let it down was that 2 colleagues and I stayed for 3 nights and asked to use an office for 1 hour on the day of checkout and were told it would be £100

had a huge room, super comfortable, loved the gym, location of the hotel, and the frienly staff

Convenient city centre hotel with courteous staff

Paid extra for a nice room. Room was 803, it smelt really strongbof damp. One of the legs of the bedside table was broken and had been glued on wonky with the glue dripping down it and dried. The room was also.really noisy with street noise. Very disappointed for a noce horel.

Overall, an excellent hotel. The changes at the restaurant (it used to be Colson’s , now Dotties) are a little disappointing, mostly because of cheaper decor of plastic flowers and animal print cushions clashing with the otherwise elegant hotel furnishings. Have stayed at the Indigo several times.

Lovely clean room. Sumptuous. Comfy bed.

Good quality