Overall Ratings & Reviews Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

We really enjoyed our stay. The staff is second to one. Housekeeping didn’t a wonderful job and Cocom kept the drink flowing by the pool. Not as big as some other resorts, but new facilities and good food options.

Came for my birthday and had a blast, RIU does a great job of keeping guest entertained. Only complaint is that my sheets had faint stains on them on 2 separate occasions. The food could’ve been a hotter temperature or change out the pans more frequently. I’ll be back.

Long check in is my only complaint.

Great property

It was great!

The staff

It’s a really nice hotel everyone was nice and extremely helpful. Totally worth it and would recommend 10/10 can’t wait to come back!!

Very nice property food and drinks were good nice views as well

Great rooms, very good staff. It met my expectations from what I wanted.

Staff was awesome. Main pool was too small. Guests were doing water games and took up entire pool. Food very good

Bad customer service

Great experience!

I loved the quality of the room and service provided. The pools were clean and staff was friendly. My largest concern was the food quality. Breakfast was fine but the other meals were non consumable. We were forced to leave for dinner every night to have a decent meal. Otherwise, we loved it.

We had a great time at this resort! The staff were really friendly and helpful, which made our stay super easy. The place was clean and had a nice, modern vibe. Overall, it was a relaxing and fun getaway. We’re definitely planning to come back!

This Riu really surprised me! The quality was very good, liquor was top shelf, food was good an resort was very clean

Staff was incredibly hardworking. They were always very helpful and kind. Specially shoutout to Jade at the front desk. She truly made our trip excellent. Food was good, not outstanding. Not much to do around the resort, other than pool activities and a nightly show. The Michael Jackson show was the best. All Riu parties are at Riu Caribe. They have a free shuttle to take you there. Elite Club was definitely worth it, since you had better rooms, great service and always good seating around the Elite pool.

From the moment we checked in with Joshua until our check out we experienced 5 Star Service from each employee we encountered. All the Team members in Don Julio, Asian, Italian and Elite Club we spot on with Hospitality and Service. We spent most of our time at The Elite Club Pool and really appreciated Jeorge and Ruby’s attentive service. They remember our drink of choice and even our Names. A very Special Thanks to Pamela Mendoza who was very Professional and Welcoming. We are Hospitality Professionals and would love to have a Team Member like Pamela on our Teams. She is an outstanding representation of the RIU Brand and carries herself in a Poised and Professional manner. You should feel very privileged that she is part of your Team. We have been searching for 4 years for the place we feel comfortable and would love to call our place in Cancun. We enjoyed every minute we spent at your lovely Hotel and look forward to a return trip in the Fall. Thank You for a Wonderful 7 Days!

The saving grace of this place was the view/beach and staff. Some members of hotel management and the overall programming and structure of the offerings did not live up to the marketing or price point. Things that went right: the restaurant servers (Sebastián was awesome), the housekeeping staff, the spa staff (Elizabeth and Irasema were lovely), and the awesome team serving drinks and setting up beach chairs/umbrellas for customers. Things that went wrong: Check-in (when I tried to pay with my Amex card, the registration employee told me I would be charged $200 MORE than the quoted total on hotels.com. At NO POINT was I notified of this up charge during the initial online booking.); forced night time entertainment (live music until 11pm in outdoor stage every night. If you were hoping for an early night… too bad); automatic double doors malfunctioned (one set of doors did not have properly working sensors and the doors closed on my arm. When I told the front desk person/staff, he seemed unbothered, didn’t apologize or inquire about my arm, and didn’t follow up with me to see if I needed care); food options (this is meat and fried food heaven. Aside from having buffet-style meals and several food options at one restaurant, their 4 other dinner restaurants had fixed menus. If you are vegetarían, pescarerian, or vegan, non-buffet options are limited for dinner. While each restaurant had vegetarían items, they weren’t always healthy or nutritionally complete. Overall, MEH.

After staying and enjoying the Palace Las Americas several times my wife and I decided to try the KuKulkan. So these comments are comparing both resorts. Checking in was a breeze and refreshment at the desk was very nice. The brunches were great. Much more variety than at the PLA. The service was excellent as always at the RIU. The room was beautiful. Everything appears to be new as opposed to the aging PLA. The bed was very comfortable. We selected the Elite offering and enjoyed the private dining area as well as the private pool with its cabanas. It was not crowded at all and we received great service from the bar personnel. They were constantly checking on us. We also loved the Coffee bar and the Lounge (sports bar). Now for the negative stuff. We were on the 9th floor facing the courtyard. Every night that they had shows you can expect to hear the loud music from the shows till 10:30. For younger people this might not be a problem. Also the lobby becomes extremely loud in the evening into the night. You can't even have a conversation cause the music is so loud. They type of music was also not to our liking. In this case we really missed the main bar in the PLA which usually had a piano or sax player. The soft music at that bar really helps one relax and hold a conversation. Maybe the K could consider softer music in the lobby bar. I noticed most of the people in the lobby bar were 55+. Maybe the K can poll the people and see what they like. Overall it was a loud resort.

Great hitel. The buffet could be improved but typical for an all-inclusive.