We paid extra for a “superior room” the bed was rock hard, curtains in a large room were falling down and looked pinned up. No heating and again in a room so large with tall ceilings it didn’t heat up well and room and bathroom was so cold all stay.

Lovely staff. Generally,the hotel and rooms require modenising.

The check-in was really good the lady showed us the room and how the key worked she was really friendly. But the bed was way too hard and we didn’t sleep well.

My room was clean and comfortable but terrifically hot. There was no air conditioning or even a fan when the temperature was 32°C The hotel itself smelt of mildew as you walked in.

Excellent service from attentive staff and central location with lots of bars and cafes and shops near by. Easy parking too

The room number was missing on the door so we spent ages looking for where we needed to be. The shower took forever to get warm the shower tap was broken and kept falling off. There was no plug hole and the inside of the hole was filthy. The toilet roll holder was hanging off the wall and the roll fell off every time you needed it. The bed was uncomfortable and every time you moved it was unnecessarily loud. People smoking right outside the door so all you could smell was smoke the entrance had a cracked window and down the hall way the far end window had been smashed.

Staff where great nothing to much trouble great place to stay for a budget overnight venue

Samantha and her staff were all very pleasant and proficient

Said free parking on Hotel.com but I got charged £6 plus took £20 hold fee which was not explained at all. Booked for two people only one sets of towels and no toilet paper.

The hotel overall was ok, parts look luxurious but some is very basic. Our room was on the main road which was very noisy and being warm we wanted the window open but it wasn’t possible due to the outside noise, although we appreciate the hotel can’t do anything about the road. The restaurant was also closed for refurbishment during our stay. I would say the staff were amazing, very helpful, friendly and welcoming. Hotels.com advertise free parking at the hotel, which changed a while back, so the staff waived the cost for us. I would say the hotel is possibly going through a gradual refurbishment and has potential to be a very lovely hotel.

The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building.

Comedy of errors, the room we were allocated had not been cleaned so were then given another room, when we tried to unlock the door with a key card it wouldn’t work, so back down to reception, the batteries needed changing. Eventually got the room sorted, so decided to make a drink and this being a deluxe room we thought maybe a biscuit ,at least expected a teaspoon, nevermind. Put the tv on and it was a waste of space kept loosing signal , so sadly I wouldn’t give this more than an average rating.

A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good. Would return, the building is old, a bit run down, but lots of character.

Had a fantastic stay will be staying again

Very terrible customer service, room is in terrible state very cold. When i asked for extra radiator took me to get one another day and half

For the price it was ok, but very tired property and not the cleanest room ive ever stayed in.

Poor check-in

Good all round

The place needs work, but the wonderful staff are committed to bringing it back to its former glory. I can't speak highly enough of the staff.

Friendly helpful staff