Overall Ratings & Reviews Mountain Laurel Resort

It was good for me and my family and friends to come visit I do enjoy the stay and plan on coming back

This property was abandoned. You should delete them from your website. I was attending an event that I paid for and I made this reservation months ago. I had to scramble to find other accommodations for me and my guest. This was unacceptable.

Had a very bad experience. This place was not as advertised. None of the amenities like restaurant, bar, spa, golf, etc were functional. There will be no room service. The management did a very poor job of double booking and assigning the same room. Our room was also assigned to another couple and suddenly they barged in 12 am midnight. It was an absolute nightmare. And we couldnt even call the reception as the intercom was not working. On total there might be only 4 staff working in the entire resort. WOULD ABSOLUTELY NOT RECOMMEND THIS PLACE . This was a big scam. If the management wants to rent, they should clearly mention only the available features and not deceive people.

Room was dirty and smelled pretty bad, had to change rooms, and the TV was missing and coffee maker was broke. Terrible experience

Dangerous. Filthy. Under construction. Trash everywhere. We had to leave. Refund needed.

Seems like there is work going on at this property, lobby was beautiful and clean. No food in the building and nothing very close. No safety chains or locks or lighting when the power went out. Kids running around the parking lot and halls a lot and very noisy. The setting is nice but need to do lots of work to restore

We were sent to room iur room and someone was in it. Then they put us in another room that didnt exist then they tried to put us in a handicapped room which indidnt feel comfortable taking. The air conditioner didnt work. They tried putting us in double bed room and i paid for a king bed. We left and had to find another hotel, we did which was 140 dollars more , when we told them they would not reimburse us thebextra money. Also i am having trouble getting my money back soni had to dispute the charges which then deactivated my card now i have to get a new card. DONT GO THERE

There was no working elevator. Had to change rooms to accommodate my handicap wife. Then lost oower from a storm. No emergency lighting in the halls. Room could have been better cleaned. And i think there may have been mold on the walls. Would not stay here again.

The property : there were piles of old beds that you could see from the road, when you walked around the inside of the property there was audible water leaks. The Gym was closed, there was no restaurant onsite there was no Bar onsite. There was no internet in the room that we stayed in, the TV did not work. The tub leaked They charged us for the Room after Expedia had already charged us, and the charge had processed. This was the worst hotel experience I have every had, and I and my husband go to local hotels to just ' get away" for the weekend. positives: The King sized bed was comfortable, The A/C worked well. The view of the lake was very pretty. The patio over look from the room was very nice. We reserved a horse back ride at a stable next door, and it was very nice. They are not directly connected to the hotel, but next door.

Good place

Unfortunately the pictures are deceiving and are nothing like the rooms on property. I planned a get away for my husband’s birthday; recently married and on a budget, I gave this place a shot. Worst decision ever. The staff was rude, slow, and didn’t seem to care that we did not feel safe. I went through hell and back to get a the reservation canceled and my money back. I ended up going to a Marriott (paid more) about 15 miles from here to avoid ruining the weekend plans. I really wish Expedia vetted this establishment bc it should not be listed on their site. You will surely find that you get what you pay for if you take the gamble to try it out. PS- no amenities were available.

The heart was turned off in my room. I only had a small space heater.

The place needs to be inspected. This place looks nothing like described or advertised. Neither website or 3rd party have any correct information other than address & phone number. The only thing that works is the lights are on & not even all over. The pool has no lights nor a life guard. Game room doesn’t work. Restaurant is SHUT DOWN already. Bar is SHUT DOWN. SOME ROOMS DONT HAVE TVS & the WIFI DOESNT WORK. The front desk people lie to cover everything so don’t pay them any mind.

I believe this property is on it way to greatness.

We had a great time. It is a much quieter hotel and not as updated as others but an overrall great stay. They allowed us to use certain amenities when other hotels would restrict past 10 pm and really allowed us to enjoy our time there. From the time we walked in front door and i to our room our check in took maybe 5-10 mins. Our room was exceptionally clean. We booked the executive sweet for a price of under 500$ the place was huge. I would definitely recommend and come back to this place for another stay

Everything was broken! Literally everything!

THIS WAS THE MOST HORRIBLE EXPERIENCED BOOKING IVE HAD MADE IN MY ENTIRE HOTEL EXPERIENCES.. I TRAVELED FROM NY TO THIS LOCATION ON A RAINING STORMING DAY TAKING US 3HRS TO GET THERE TIRED & HUNGRY. ONCE WE GOT THERE JUST THE SIGHT OF THE OUTSIDE HOTEL LOOKED LIKE A HAUNTED MOTEL, DARK AND JUST UGLY. OK, I TRIED OVERLOOKING THE OUTSIDE AND STAYING POSITIVE, AS SOON WE WERE WALKING INSIDE THE LOBBY MY SISTER SLIPPED AND FELL ON THEIR SLIPPERY WET FLOORS WITH(NO WET FLOORS SIGN) ON SITE, BRUISING HER ARM.. WE LET THEM KNOW AND THATS WHEN THEY PROCEEDED TO PLACE ONE. CHECKING IN THEIR COMPUTER WERE DOWN SO MANAGER DID EVERYTHING VIA PHONE, THEY HAD ME GIVING EXTRA PERSONAL IMFORMATION THAT I NEVER HAD BEFORE, OH BOY, THEY SHOWED US THE 2BD RM SUITE, FIRST THING I SEEN WAS RAT DROPPINGS IN THE KITCHEN COUNTER, NASTY. BATHROOM TUBS PEELING AND MOLD ALL OVER, LIVINGROOM SOFA WAS DIRTY AND DAMP. EVERYTHING IN THE SUITE FELT DIRTY. I TOOK PICTURES OF RAT DROPPINGS, THEY TRIED ACCOMMODATING US UPSTAIRS, LETTING US KNOW THE ONLY PROBLEM WAS NO AIR-CONDITIONER WAS WORKING ON THE SECOND FLOOR OMG. TERRIBLE LOBBY HALLWAYS WERE HOT, HUMID, DIRTY AND SMELLY. THE SUITE UPSTAIRS WERE UNBRETHEABLE. THEY SHOWED US ANOTHER ONE BACK DOWSTAIRS AND GUESS WHAT? MORE RAT DROPPINGS ON THE KITCHEN COUNTERTOP. THEY HAD TO REFUND ME, HAVING MY FAMILY AND I BOOK AT THE HOLIDAY INN AND SHORT OF MONEY WAITING ON MY REFUND 5 TO 10 BUSINESS DAYS. 3 DAYS LATER MY DEBIT CARD WAS FRAUDULENT USED. IT WAS THEM!

The staff was the nicest staff I have ever encountered at a resoert and also were always friendly and asked how our stay was going every time we walked in the door. They also were able to recommend places to get any type of meal that we needed as well, highly recommended

the rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable and also were extremely accommodating and allowed us to check in early. We got to resort super early and I didn’t wanna wait. So this was a big plus. The sevice was exceptional as well. Would definitely send a friend there.

I had a wonderful experience at the Resort. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!