Overall Ratings & Reviews Novotel Devonport

The day need was filthy the carpet was too. Generally when I have stated previously it was good

The room was spotless and staff were very friendly. An excellent location.

Excellent locarion. Great value for money. Staff was very nice and helpful.

The hotel was easily accessible, and within walking distance of everything in the CBD. Staff were friendly and knowledgeable of the area.

Beautiful view of the river and sunrises

👌

Our room was spacious, with a lovely view of the harbour entrance, our bed was very comfortable and the shower had great water pressure; all of which were greatly appreciated. The buffet breakfast was really nice too and had a wide range of food choices.

Service

Amazing service. It was very quick. Room had a great view and was very comfortable

Great hotel. Definitely check out the restaurant

Fantastic clean room and comfortable. Valet parking worth paying for as very efficiently done. On site restaurant is great but in room dining from same restaurant disappointing. Couldn’t contact restaurant via phone, had to scan QR code which didn’t allow any alterations. Meal didn’t arrive when it was meant to so had to go to restaurant in person. Meal finally arrived double the time it said it would take and 2 main courses with only 1 set of cutlery. Very frustrating and not good enough!

We only stayed one night on our Tassie journey but we had a great stay and would be happy to come back some time in the future.

We enjoyed our 2 night stay, we added breakfast for our 2nd morning. We called before our trip to ask about coeliac options, we were told that there are gluten-free options. Sadly, there was nothing marked as gluten free and there was nothing available (we asked 2 staff). We did pre-pay for 4 breakfasts so perhaps a refund is on our way.

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Lady at front desk was very brusque when checking in. Not very welcoming. 🙁

Perfect

I am writing to formally request a refund of $187 for a charge incorrectly applied to our stay as a “no-show.” We booked two rooms for our stay—one for three people and another for two. However, during check-in, only one room was processed, and all five of us were checked into that single room. We were physically present at the hotel, and the issue only arose due to your team’s failure to check in both rooms correctly. Despite multiple requests for clarification during our stay, we were only made aware of the “no-show” charge upon reviewing our bill. This charge was apparently due to my partner not signing in—however, we had made it clear at the time of booking that the reservation was for two rooms, and we were all present at the property. I kindly request a full refund of the $187 as we were at the hotel and the error was due to a mistake in your check-in process, not ours. Thank you for your prompt attention to this matter. I look forward to your response.

Excellent faculties and extremely competent staff.

Excellent location and great view

I liked it