7,8
Pleasant
From 80 reviews
Cleanliness

7,4

Room Comfort

8,2

Service and Facilites

7,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Niagara Hotel

Number of reviews per page
20
40
Top reviews
Benjamin
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This hotel is a complete lie. They advertise themselves as being a 5 star hotel, but I would say they are not even close to be a 1 star hotel. The customer service at Niagara Hotel is extremely poor. The employees are very unwelcoming and unfriendly. The hotel rooms are poorly cleaned. We were given this room where we found a wet and dirty towel with hair from the previous client (disgusting). The toilet was dirty with poop marks (even more disgusting). We complained and they moved us to a different room where there was hair on the sheets, the bathtub was plugged so the water had a hard time going down the drain. There was dust, dirty carpets inside the room and outside. I was placed at the end of the hall, so the elevator is far away from me which is very inconvenient as I use a cane. I asked if I could use the elevator designated for the use of the cleaning staff, as it is next to my room, but I realized that it was a very bad idea to use it. It was disgusting, smelled like trash, and it was extremely grimy and stained. And I was thinking "The employees bring clean towels, sheets, etc. in that filthy elevator." Shouldn't there be regulations and procedures of cleanliness for any hotel, especially for a so-called 5 star hotel? Another complain that I have is that I was roasting in my room, and I tried to use the AC but it didn't work. We talked to an employee and they said that it is still not the season to use the AC. What sort of explanation is that.
Read More
Ga Young
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Overall, it is good. The property is clean and in a convenient location. I hope the front desk staff is more smiling and friendly to the customers.
min ho
8,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good location,
Robert
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Location very close to subway and bus lines.
HYUN JOON
6,0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The staff is very unfriendly
Ching Wai
icon-Leisure with Friends
Leisure with Friends
6,0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The room we were assigned had a few problems 1) the blow dryer was shorted and dangerous, 2) the toilet would not flush and three the door would not close from outside the room. Location is not too bad, but wouldn't stay here again
Sarah
8,0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

.
Matthew
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

The room we stayed at has an awesome view of the river "Han". With the view, the stay was a very relaxing and enjoyable one.
Erika
icon-Leisure with Partner
Leisure with Partner
2,0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

The hotel smelled like smoke. The rooms floor were stained and so were the furniture. There were also left over used sanitary products like the room was not cleaned before we checked in. We left as soon as we checked in because it was unsanitary.
JOOHYEONG
6,0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

최강가성비 호텔. 전체적으로 오래되었지만 가격이 용서해줌.
Verified traveler
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

샤워실수도 고정안됨. 침실카페트바닥청소불량. 주차불편하고위험.한깅뷰로 기대했으나 전체적으로매우불편.
Nurettin
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Günlük oda temizliği ve havlu değişimi var.Otel gayet konforlu terlik var,banyoda gerekli malzeme var.Küvet var.Klozet gayet hijyenik,günlük odaya 2 adet su bırakıldı.Buzdolabı klima sorunsuzdu.Konaklamamız gayet iyi idi.Tavsiye ederim.
명숙
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

뷰 멋집입니다. 오래된 호텔이라 엘베랑 복도 카펫에서 묶은 먼지냄새가 좀 납니다만, 객실 상태는 깨끗하고 침대 더블인데 흔들리지않았고 침구상태도 양호했습니다. 주차는 기계식이라 약간 불편한 정도.. 하루 저녁늦게 들어가서 묵어서 다른 시설은 이용하지 않아 모르겠네요.
Verified traveler
icon-Business
Business
6,0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

どちらからの空港アクセスも良い上、金額も安かったです。一人で宿泊しましたが、トリプルにグレードアップしてくれました。隅々の掃除が行き届いていなかったのが残念ですが、景色が良くゆったりと過ごせました。
sungkwe
icon-Business
Business
2,0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

객실 청소 상태가 너무 안 좋고, 먼지가 그대로 쌓여 있는 등 객실 컨디션과 욕실 청결상태 또한 안 좋음
Verified traveler
4,0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

イスや床の絨毯や鏡などホコリと汚れがとても目に付きました。あと、チェックインした時から私達のではない歯ブラシとバスタオルがチェックアウトまで残ってました。そのタオルの上に私達のタオルがありとても不快でした。そしてバスタオルはないそうです。フロントの方は親切でした。部屋は広めで近くに飲食店もあり地下鉄駅も歩ける範囲だし金浦空港も近いのでそういう意味ではとても残念でした。
Changjae
icon-Business
Business
6,0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

So clean , convenient and nice view
JONGHOON
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

강변뷰가 좋았어요
Seok Hyoun
icon-Business Family
Business Family
6,0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

시설, 환경, 프론트 서비스 등은 매우 만족할 만 하였음. 그러나 체크아웃 당일, 체크아웃 하기도 전에 룸에서 준비 중임에도 룸메이드가 룸 문을 열고 들어오려다가 사람이 있는 것을 확인하고 나갔음. 룸메이드 관리가 필요해 보임.
Shinae
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

뷰맛집 ~ 조용하고 아늑해요
Number of reviews per page
20
40